Very disappointing experience. After reading other customer reviews now, I realize I made a mistake by not checking them earlier -- the same issues happened with me. It's just another scam. Even i faced racism from the employee when i called telling that Indians are the one giving bad reviews and other stuff mentioned below, like as per the service i had to write this review.
My time-sensitive graduation flower order was delivered to a reception without ever contacting me or informing the receptionist who it was for even after the order instructions were given, to send me a picture or the least they can do is give me an update. Then delivery guy texted me today and said see I delivered i was like you common this was for yesterday why you are sending me updates 1 day after. Emails and texts went unanswered. When I called politely for an update, the staff member forgot to disconnect the call and made racist remarks, including saying that "Indians think everything is free," which makes no sense when I paid $120 for the order. When I pointed this out, the call was immediately disconnected and further calls were ignored.
I was offered only a $20 refund for the delivery mishandling, which is unreasonable given the situation. I was also pushed to accept a replacement bouquet after the event had passed, told it wouldn't be sent, yet still received emails saying a new one was shipped.
This isn't about money; it's about professionalism and basic respect. Based on my experience and others' reviews, I strongly recommend checking reviews before ordering here. read more