It has been two years now since they installed a luxury laminate tile floor in my kitchen and it is…read morenot lasting. I asked for it to be glued down, tiles selected had instructions for gluing but they were not followed. I was not told during the project the installer was not gluing them down per instructions until the project was done. I am now having to consider replacing it since the floor pops and snaps when we walk on it. I also just discovered that when the trim they removed was replaced the caulk used was kitchen caulk (not paintable) so I had to scrape it off and redo it.

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

ok round two = i had the company come back to fix the things they needed to - modeling in the…read morekitchen - glue on the floor - well there was a spot on my baseboard that the paint had been removed - well instead of paint it they put cocking over the spot - how cheap - then they broke the leg on my dining room table when moving it and the crew manager told me it was my fault and i needed to deal with it. never again - i did email the owner with no reply. have a good day!

We had initially contacted Custom Flooring Specialist about removing wood floors in the kitchen and…read morereplacing with tile. I could not imagine how this would work so it took me 23 years of thinking about it. I called Custom Flooring because of their ratings. Randy came over, took one look at this challenge and made a recommendation to increase the amount of the floor to be tiled. Once he did that, I could finally visualize how the floor would look and I said yes to his ideas. Besides the wood floor in the kitchen, the kitchen island was an absolute horrendous eyesore and after 23 years, the cabinets were starting to disentigrate. Randy had to work with what was there in order to avoid electrical problems. I wanted something that added a wow factor to the kitchen. See the before and after pictures. Randy gave us an estimate of 6 weeks. He finished 3 days early and the 6 weeks flew right by because there was someone working every day, so we saw progress every day. There were minor problems along the way, big surprise, Randy and his crew addressed them immediately. Randy made some suggestions that I wasn't too sure about, but, those suggestions made all the difference in the world, giving our kitchen a clean, solid finish. I knew going into this that the kitchen remodel would be expensive. In the reviews I found for this company, they had a lot of positive reviews and one negative. Michelle responded to the complaint rather than blowing off the client. Her response to that negative review gave me a bit more confidence in a company I knew nothing about. Taking out wood floors and putting in tile is an expensive and nerve wracking undertaking. For this amount of money, I was nervous about finding someone who would do the job at the quoted cost, in the quoted amount of time and have the end results that I wanted, which is a fantastic looking kitchen and user friendly, and no more hardwood floors in the kitchen. This company has a near solid 5-star rating. I concur with previous clients of this company.

Living room floors were old oak, deep scratches everywhere and just looked worn down. They sanded…read moreit all back to bare wood, put down a matte finish, and didn't leave the place buried in dust like I was expecting. Pricing was upfront the whole time.

We are so happy for hiring Express Hardwood & Flooring to sand our hardwood kitchen floor and to…read morechange some damage wood boards in our living room because they made a great and neat job. Fernando who we contacted for the job was very helpful coordinating everything , Roger did the sanding which looks so pretty after taking all the precautions to avoid the dust coming out of the kitchen and Kevin Santos, the wood installer was super nice and did an amazing job removing the damage boards and installing new ones! Congratulations to the best team! I would highly recommend this company !!

There is no confusion. How are you going to help? Are you going to help my kids breathe again? You…read morehave made our lives hell. Close your business down so you don't hurt any more people, that's how you can help. Your salesman dismissed us. Your refinisher kept saying the dust will not go there, knocked down the extra protection we had in place and left an awful mess. Your team blocks reviews in other places, thankfully people can be warned here.

We had a great experience with Simply Floors for the new gym flooring in our basement remodel. They…read morewere on time, professional, and easy to work with from start to finish. They provided us with several gym flooring options and took the time to explain the differences between them. They were especially knowledgeable when it came to the challenges of leveling our basement floor and clearly explained the different options for preparing and leveling the floor before installing the gym flooring. Their expertise made the process and decision-making much easier. The finished gym floor looks great, and we're very happy with the results. The entire process was smooth, and the team did a great job. We would definitely recommend Simply Floors to anyone looking for quality flooring and a knowledgeable, professional team!

This is a follow-up to previous entries regarding the deteriorating (extra expensive) carpet I got…read morein November 2025. After connecting with Simply Floors early 2026 because of the shredding carpet and after a couple of inspections and coordination with the manufacturer of the carpet, I now have the replacement installed (June 1, 2026). The installation was a good process this time and the carpet will most likely hold up very well. Good installation, done within a reasonable time frame and confirmation of details beforehand was achieved. Would have given 5 stars if this was how it went in the beginning. Although I wouldn't recommend one company over another, I would recommend solid communication with all involved, especially with the install crew and company together so everyone is on the same page from the beginning and not just futile lip service. Follow-up inquiries are also important. Would I work with this company again---probably, since they came through with corrections.

Hector did an amazing job of tiling my bathroom floors, shower and wall. He was professional and…read morehis work is high quality. He is very detail oriented and cares about his work and gave ideas to assure the project was the best and high quality. His price is very reasonable. I highly recommend him.

Hector's Home Interior LLC did two tile projects of 5-Star quality for me last week. Legacy Ridge…read moreneighbors I can whole-heartedly recommend Hector! The quote was reasonable, he took care of my carpet and hard-wood floors, and he arrived promptly every day. My front-entry tiles look brand new (but they're not); he replaced the existing grout with a new product that has it looking bright and clean. See for yourself what a sterling job he did on my new bathroom floor tiles (see photo). What you can't see is the fact that he replaced the silicone along the walls and did baseboard repairs. The bathroom wasn't this good-looking when I first moved into my home 19 years ago!

I really wanted to be able to give this family-run business five stars, but I have been frustrated…read morefrom early on. Communication is so important through home renovations and their communication (mostly with-in the office) was horrible! They were quick to respond initially, then they sent the invoice for the down payment and once it was paid, communication was very rough. In addition, while the installers were very nice, they were messy. They didn't do anything to protect my floors from their shoes or equipment. They used my brand new glass top stove as a workstation; a place to set their tools and the counter glue, until I noticed (thankfully) and asked them to NOT to put their stuff on it. Also, they didn't send enough guys to get the slab safely up my stairs (although they were aware of my entryway situation from pictures I sent, as well as picture from the guy who came to make the template). The lack of muscle also became an issue when they placed the slab, crushing a corner of my wall that then needed to be repaired. Several more guys came after the counter was inside and in place. They were too late to be helpful, but all took turns in my bathroom (totally don't mind people using my bathroom usually, that's why it is there), but the toilet was covered in grown-man pee and so I also got to clean that up once they were gone. So gross. Another issue that arose during install, they installed large thick supports on one end rather than a temporary support as discussed, where I was having a shelf built in. The owner was here and we discussed the damage and the supports. He did apologize about this miscommunication regarding the supports and offered to come cut them if they made shelf install too difficult. He also said they would deduct the cost of repairs for the corner, however, they didn't reach out to my contractor about this or deduct anything. My contractor built around the supports and repaired my wall. While the owner was here, I asked him when I would be able to stand on my countertops to decorate above my cabinets and Anthony told me that at no point should I stand on my countertops or they might crack. This should have been information provided to me (without me having to ask), just as information on how to care for quartz countertops. Thankfully Anthony was there when I asked that question about standing on them, because once he left I tried to ask some questions about cleaning them, but the two guys that remained had a little trouble communicating and only tried to show me a cleaner they use. They could not tell me if the cleaners that I have are OK and did not explain anything about how heat would affect them. It would've been nice to have some information on how to care for them. I had to get information from friends and family that had recently had quartz installed. Their installers had gone over care details with them, which just makes sense and should be standard practice. In the days following installation, I emailed the office to ask if they would be charging my original payment or sending me a new invoice to pay with a different card. I asked them to not charge the original payment and to give me an opportunity to change the way I paid for the remaining balance. I also mentioned the damage again. I never heard back from them (to this day, a month later). I did a follow up email a few days afterwards and never heard back regarding that one either. I thought perhaps the delay in sending out an invoice had to do with my wall repair cost, but there was no communication about this. I did not receive an email with an invoice until weeks after install, when I was three days past due. It mentioned that I would be charged late fees and legal cost if not paid immediately. It also claimed that they had contacted me in a previous email and that this was not their first attempt to get paid. I went back and searched my emails and I had not received any invoice or correspondence since before the work was done (down payment) and that one had been paid. Not only had they not responded to my two emails, or contacted me in regards to the damages, but they were also threatening me with additional costs for not paying a bill that was never sent. I immediately paid the full amount (though it did not have any adjustments for damages), because I am not one who likes having late fees; I don't have extra money laying around for that. However, I am very disappointed with their poor communication and did not feel as if I was a valued customer at any point during the process. I did inform my contractor of all the above issues, as he had referred me to them after using them once before. My contractor will definitely reconsider referring them in the future. I am happy with my countertops and the installation, but I think I could have found that, plus some better communication if I had gone elsewhere.

Sorry, I wanted to like them. Communication was terrible, paid a ton of money for something we have…read moreto hire someone else to come out and fix. We sent images of what we wanted out of the slab and where, and when it was delivered it was not what we specified. The installers showed up 3 hours early, took over the entire house, it was like the place was on fire, running in and out of the door, slamming tools all over the floors, pounding on the newly refinished cabinets, cutting holes in walls... We called and asked if we could get it fixed and the reply was 'No'. His staff wouldn't call us back anymore. Oh well, it was an expensive lesson, we were trying to help a small business but it didn't work.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Jeff and his team did an amazing job pulling out carpet on our second floor, installing new…read morehardwood and sanding and matching the existing wood on the first floor. The work was done on time and on budget. I'm not an easy customer but Jeff was able to manage my expectations expertly. They are honest and hard working and I know Jeff has a personal high standard so if it isn't right he will make it right. Very happy with our choice of flooring contractor.

Jeff was professional in every way. We were having a hard time finding the right flooring for our…read morehome and were ready to just wait until after Covid due to supplier issues. But Jeff found exactly what we needed. He then proceeded to install the flooring within the schedule we needed prior to our furniture arriving from our old home. It was a complex install, with many transitions, stairway issues, etc. It looks amazing! You can tell a professional install by the small things like corners, transitions, vents, etc. And it is seamless! I would recommend Jeff and his team for any wood flooring project.

I needed some carpeting cut, re-stretched, and tucked in under a newly installed base cabinet. Luis…read moreand his son accepted my request around 10:30am and agreed to come by at the end of their last scheduled appointment. A bit after 7pm they arrived and in no time had my office looking great again. I very much appreciate their willingness to meet my needs in the same day as there is a baby shower this weekend that we wanted to prepare for. Now we can happily. Thanks Luis and son. Steve

My hardwood floors look amazing! This was my first time…read moreusing Wow Flooring & Carpets. Everything about them was great: great customer service, great pricing, and a great installation. There were no problems at all, they stood behind everything they told us, They were absolutely wonderful, very easy to work with. I'm actually setting up a second job with them. I would recommend anyone to go call Luis.