Really terrible experience. Food bland, prices average for the area, but the drinks are super expensive and the service is just awful, even for Europe, even for Berlin, even for anybody anywhere, this is really, really, awful service.
First example: three of us go to eat and the salad they bring us with the meal is two sprigs and half a soggy tomato; I ask the manager if we cannot have a proper salad, he says something like, the salad is just a complement, you're not meant to actually be counting on getting a real salad. Ohhhkay. And although it was the middle of the day and we were almost the only ones there they could not get our drink order correct, twice. I think we waited half an hour for a diet cola and an apfelschorle.
Second example (don't ask why I went back again) with a large group. We'd made reservations for 15 or so. As our party started to arrive it was apparent that they had not actually made enough space for us, and so ordered a mother and her young daughter (maybe 11 years old), in the middle of their meal, to move to a different table to make room for us, which the poor ladies actually did. Without so much as a hint of apology or regret. I guess they saw the big table and thought we were more important but I was mortified.
Later, when the waiter brought out the food, he managed to also knock over the large Maracujaschorle he had just brought out to me. At ,4 liter it was quite the mess and went everywhere, fell in people's laps, swarmed over the table, soaked up napkins, made everything sticky. What was their (his and the manager's) reaction? To toss us a roll of paper towels and walk away. When it became apparent that he had no intention of bringing me another drink I asked him to do so. Twenty minutes later he brought out a small maracujasaftschorle. I told him, sorry, but my last one was nearly full, can you bring me a large one please? (I have worked for years in gastro and know that a server knows the difference between a half-empty drink and one that was nearly full, and I knew he knew full well that I had taken, at most, two sips of that drink.) The expression on his face as he shook his head was so ugly it cannot be described. It was a combination of disgust, resentment and somehow enjoyment that I could not do anything about it because I was hemmed in to my seat.
I did not let that stop me and was out of my seat and around the table and standing an inch from his face mere seconds later. The manager came around and tried to tell me to just take a seat again, that there is no problem here. I asked him about my drink and the waiter actually started to argue that I shouldn't get a large one again. In front of us and everybody in the restaurant. The manager saw that I was not sitting down again until they agreed to bring me what they had dropped all over us without so much of a mumbled apology and finally had a different waiter come out to us. 40 minutes after the drink was spilled on me was it replaced, and not at all gracefully or nicely.
I cannot unrecommend this place enough. As others have said it is an absolute tourist trap and on top of that they treat you like crap. Really, really awful, terrible place; there are few places that I would boycott for life but this is one of them. Even if you're desperate for food, walk a couple meters further and get a döner, because giving your money to these guys is like slapping their customers yourself. read more