This is an incredible community with excellent management and community relations. The facility…read moreitself is a beautiful newer building, with Scandi details such as light woods, very uplifting, beautiful architectural details, lots of light and windows, and overall immersive and convivial common spaces. I found it very pleasant there. Also love the dining area overlooking the atrium. All spaces well designed, well kept, clean, and modern. The apartment rooms are also beautiful spaces with luxe carpets, modern kitchens, and baths, with good amount of storage. The food quality and service could be improved, but we ate at an odd time...2:30 pm on a Saturday. I can't say enough about the people running this... so many activities and the residents themselves are go-getter and so friendly. Beautiful facility ! We worked with the community relations Director and he was wonderful and helped us thru a very stressful process of convincing mom to leave her big house. He really knows how to talk to and relate to older persons, and he so committed and compassionate. He gave us incredible advice all along our journey to find a place for mom to live. He gave us incredible tips, referrals and information to help with the process. My mom chose this place out of all the ones we looked at, but due to timing issues and availability of units and some additional amenities she needed, we went with another wonderful Merrill Gardens property. Do not hesitate to make this your or your loved one's new home!

My mum has been living independently at Merrill Gardens at Ballard for about 18 months. It's been…read morean excellent, safe & comfortable place for her. She's dealing with progressing memory issues & simply adjusting to being a widow & apartment life. She loves all the staff - from management, the medical director, front desk, dining room, concierge, facilities, & cleaning staff - they are all kind, friendly, fun & supportive - not only to her but to me also. It feels like home to me too. The staff immediately took the time to learn my mums (and my) name and get to know her so she felt welcomed, seen and supported. They go out of their way to accommodate her needs, they are immediately responsive. She has challenges that they have recently found an amazing work around for, which will give her extra support & more purpose in her day. Amazing! She's lived in 2 different apartments in the building & both feel new, clean, fresh, bright. Very comfortable. The location is fantastic - walk a block or so right into the heart of Ballard, grocery store across the street, banks & pharmacy a block away. It's perfect. As soon as I met Ian (community relations director) an Lisa (general manager) when we toured the facility, I knew we had found her next home. They are absolutely wonderful people! Zero pretense - just down to earth, fun & really good at what they do. Transitioning her into the facility was easy (mostly for me) with thanks to how simple the staff made it - a big move after living in your home 30 yrs! Thank you Merrill Gardens at Ballard - you are making this challenging time in my mothers (and my) life so much easier. I also will say that I have spoken to several other Merrill Gardens management & community relations staff at their other locations & have found every one of them to be incredibly helpful, also going out of their way to assist. We are truly appreciative - I have absolutely ZERO hesitations when recommending Merrill Gardens at Ballard.

Our family has two members currently residing at Ida Culver House. One is totally independent and…read morethe other requires more support. Both are pretty happy with the environment. They both state that they really enjoy the meals and the dining facilities, also the opportunities to socialize with others in a variety of dining options. I am unable to address the costs with any accuracy so I will say I only understand that fees are 'hefty'. But that includes all expenses. The family members support each them with frequent visits and supplement anything they need. At times, the staff is not 100% on the ball and require that we keep check on doctor's orders. It is important to do this since health issues are involved.  There are a variety of activities offered and many residents take advantage of the offerings and state that the choices are outstanding. These activities offer so much, friendships, socialization, enjoyment and much more. The programs are high quality and open to all. So far, the individual apartments are pretty basic. The windows are large and open onto lovely landscaping. Moving in required that each family member had to leave much behind and only bring in a few treasured items to fit into the small apartments. For our family members it is important that we 'supplement' their lives with our support. We do so with love and affection.

My father and some friends are currently living at the IDA Culver House, Broadview in Seattle. I…read morehave had dinner with them a number of times. Every time I visit the Ida Culver house, I am just so impressed with the quality of the staff. One of the places where the staff has an opportunity to really shine is in the dining room. Every time I am there, I am just so impressed with how the staff handles their roles, how kind and engaging they are with the residents. At the end of pretty much every meal, "someone" seems to always mentions how great the staff is.

Visited my MIL to watch the Super Bowl at their community party, and the whole place made a great…read moreimpression. It's clean, organized, and decorated with Seahawks and Super Bowl touches. Security is solid--you check in at the front desk and get a visitor badge--and there's plenty of parking. The party was held in the game room downstairs, with a huge spread of food: chicken wings, pizza, cold cuts, veggies, chips and dips, popcorn, mozzarella sticks, desserts, cookies, plus beer and soda. A big‑screen TV made watching the game easy, and lots of residents were there with their families. Both the game room and dining area have a beautiful view of Lake Washington, which made the whole event feel even nicer.

The Lakeshore is the place to be. It was difficult getting my 93-year old mother to leave her home…read moreafter 72 years in the same house. She was adamantly against moving into a facility. Once we were able to get mom to give The Lakeshore a chance, she found a beautiful and diverse living community with wall-to wall art, friendly residents, professional staff, and a welcoming feel. The place is absolutely beautiful with lake views, neighboring eagles and pristine indoor and outdoor common areas. Mom marvels over the food in a dining room that resembles a high-end restaurant. The menu has an impressive variety that includes weekly specials and multi-ethnic cuisine. We are surprised at how well mom has acclimated to her new living arrangement. The maintenance folks are always friendly and willing to help with tasks that Mom needs done. The front desk staff is welcoming and attentive at all times. We appreciate how the staff knows everybody by name and converses with them in a way that shows they personally know each resident. Knowing that my mother is living amongst wonderful people, residents as well as staff, brings so much joy and comfort to our family. We are impressed with the fellow residents who are ambassadors. They check on Mom and include her in activities. They are all very welcoming to their peers, family members, and all who visit. The events and activities that are held at The Lakeshore keep folks as busy as they want to be, or they can just enjoy quiet time in the library, activity room, or areas to just sit and relax. My husband and I have already decided that we will be moving to The Lakeshore when we are ready to transition from our home.

I'm very concerned about their treatment of customers and patients. My sister was banned as a…read morepatient, my employee was banned as a visitor. A freind was continually not allowed to discuss care with the manager. I had an unpleasant experience while checking in my mother, they did not want me in the waiting room. So I placed my mother in a different place at less than 1/3 the cost with superior care. I simply don't understand anything about their operation. Now, possibly the people associated with me are trouble, right? But none of us are banned anywhere else! Literally people outside the doors of the place whisper to me, don't bring your mother here!

I notice that some of the caregivers lacked a sense of urgency, as if the patients (guest) were…read morecattle. Also, once, I'd received a phone call from a loved one staying there, who was having a difficult time working her iPhone. I could not get the staff to help. I literally had to leave work to see if my loved one was OK. There seemed to be little team work between the masked lady at the desk and the nurse's station on the 2nd floor.

I've had an excellent experience with placing my mother in this community. The staff are wonderful…read moreand the activity options are large. They are constantly checking on her and helping her even though she is independent. It's very reasonable price wise too. I highly recommend!

Our experience with going from learning about the program to move in was easy. The entire team at…read moreNorthgate Plaza are true professionals that work well together which really helps to navigate the journey and put are minds at ease. Everyone are patient and thoroughly answered all questions. Nicole Pratt and Michelle Worchester are seasoned Pros and are a credit to NG Plaza. Don.

I am a resident of Aljoya Thornton Place. Moving here was one of the best decisions I've ever made!…read moreThe people, the amenities, fieldtrips, exercise classes, the food - all are exceptional. Best of all, the worry that hounded me as a home owner just disappeared - someone else has to worry about maintenance. I feel like I'm on a cruise ship - forever! I feel optimistic about aging.

My mom's quality of living improved incredibly after she moved to Aljoya Thornton Place! The staff…read morethere are incredibly attentive and supportive. The amenities are top notch and it's close to everything, which makes getting around very easy for mom.

If you're looking for a place to retire and still live near Seattle's vibrant downtown and Capitol…read moreHill neighborhoods, this is the place! I performed here recently with one of my music groups, and the residents were a fantastic audience. The facility is clean, spacious, and the dining room feels like a nice restaurant. Horizon House has been home to many famous residents, including Jacob Lawrence. His paintings grace the walls all over the lobby.

My mother lived at Horizon House for 2.5 years. I found everyone there, staff and residents, to be…read moreextremely friendly. That being said, I was not impressed with their decision to tell my mother to leave once it became clear that she was going to be difficult (and expensive) to care for. HH advertises itself as providing the whole range of life care from supported living to nursing and dementia care. I think for anyone in independent living, it is a wonderful and vibrant community. But once you need more support, you will either need to be wealthy enough to hire outside caregivers, or move to a different facility. An update: After HH decided they wanted to kick my mother out, they reported her to the state's Adult Protective Services for "self-neglect" and me for "neglect." They said that they asked her to move to another facility and we "didn't follow through." Note that: my mother chose to pay a substantial nonrefundable sum to live at HH because she understood that as a continuing care facility they would take care of her until the end of her life; we asked about temporary or permanent supported living arrangements at HH and were rebuffed because they didn't want to deal with the liability and expense of managing her; and as a result we were, in fact, in the process of finding another placement for her outside of HH at our own expense.

It's such a hard decision knowing when is the right time to move into an assisted care facility but…read moretalking with Karen made things seem so much less daunting. The space was beautiful and felt more like a boutique hotel than your "A" typical assisted care facility. She gave me a lot of great information, they are at the top of my list but ultimately it's our loved ones decision.

Just received my THIRD large check from the third class action lawsuit against Aegis and how it…read moremistreats is residents -all pre COVID. Dad passed (thankfully) way before COVID - I can only imagine the lawsuits continue (and were worse during COVID.) Stay away from this company.

My dad stayed at QA Manor for almost 2 mos until he passed. Me and my family was there everyday…read morewith him and observed a lot. Very high turn over in caregivers, alot of miscommunication with staff, very poor management, no security! I do want to give credit to a handful of the caregivers who was very caring and patient with my dad. I could go on and on but I'm just going to keep it nice and short-do not bring your loved ones here!!!

They let my dad walk out of their facility 2 times. I am very irrate about this. He has dementia…read moreand could have been hurt, lost or worse. The first time they put him in the general living quarters and he left after dinner out the front door. Was walking down Aurora for 5 hours and the police had to take him home! Second time he was in lock down area- he walked out and went to Safeway Starbucks! WTH They are lucky I dont sue them. Very upset. We are putting him in a faciliyy dedicated to Dementia people. I love my dad too much to put him im Queen Anne Manor. That said the nurse, Ryan, in charge of facility wasvery helpful. That place is so lucky to have him there. 5 stars for Ryan. Negative one hundred stars for letting my dad wander off for hours at a time in one of the most sketcyyplaces in seattle.

My parents moved into Merrill Gardens at University Village when it became apparent my mom could…read moreno longer navigate the stairs in their 2 story home much less cook and clean. MG proved to be a wonderful place for them to live. They enjoyed the friendships they made with the fellow residents, the multitude of activities and events organized by Mindy, the simplicity of having their meals prepared and their apartment cleaned, the kindness of the employees including everyone from the administration to the front desk to the kitchen staff and especially the excellent care provided by the caregivers. Their compassion and professionalism was exceptional. My siblings and I are deeply grateful. Thank you!

Kudos to M.G. u for a fine job of orgaizing and conductingCovid Vaccinations for all residents and…read morestaff and for including private care givers. GoodJob! As we would say in the U.S. Navy, "Bravo Zulu to all hands."