JourneyCare was the right choice for my husband's hospice care. The hospital recommended a…read moredifferent company but after much research and several recommendations from close friends/nurses I decided to go with them and I'm really glad I did. I'm truly grateful for the wonderful CNAs, social worker, bearevement therapist, and their whole team. My husband chose home care so I wasn't sure they were the right fit since we're located in Chicago and some of reviews for the city area were not great but went with my gut on this and they've exceeded my expectations. I believe our team was out of the Deerfield office. My husband was in his 50s, had a strong will to live despite battling stage IV cancer for 9 yrs, and a dark sense of humor. It wasn't an easy transition but the whole team worked with us both to address all of our concerns and helped him find comfort and peace. Every time I called the on-call nurse/manager they were able to help out and come up with solutions tailored to his needs. Communication was key here since my husband was reluctant to taking pain meds and anything of the sort. We didn't get to use their facilities so I don't have that experience as others have mentioned but the home hospice care was just what we both needed. I just felt very well supported throughout the entire process and was consistently kept informed.

In August 2024, we received hospice care from JourneyCare during the final weeks of my wife's…read morecancer journey - first at their inpatient facility on the Rush Hospital campus for 5 days, and then at home for 2 weeks. Overall, we found her direct care team (RNs and CNAs) to be fantastic - compassionate, skilled, and present. At home care and support was excellent, The inpatient facilities, operations, and administration, however, fell well short of expectations. Specifically: 1. Handover from the Rush Hospital team to JourneyCare was handled extremely poorly. Our POA paperwork (which had been on file with the hospital for 5 years) was lost twice. A Christian minister (outside of our faith tradition) was sent to help us draft end-of-life wishes after the second loss despite our having taking significant care to prepare these documents with our lawyers. This failure of the basics created significant unneeded stress. 2. The inpatient facilities are an embarrassment - located in old office spaces far away from the primary hospital patient buildings, our room reeked of old cigar smoke, the bathroom was moldy and shower facilities unusable, and the much of the space was being used to store stacks of old furniture. There are no nearby amenities, and the door to the building is locked with no attendant during most hours of the day - making it extremely difficult to go out for food and coffee when staying with loved ones. 3. The attending physician and supervisor team persistently made decisions about our care based upon what is covered by Medicaid and assumptions about willingness to pay -- despite us having to assert repeatedly that these were not constraints. At one point I actually showed the physician the receipt for the $5 copay for a pain management drug that we knew worked well for my wife but that she insisted over and over again wouldn't be covered and had to be convinced to prescribe. 4. While the majority of the care team was excellent, there were notable exceptions. My wife had large, extremely painful lesions in her legs. Despite telling a team that had come to bathe her, they grabbed her leg forcefully to turn her over in bed - resulting in her crying out in extreme pain. On another occasion, we were quietly playing music on her phone next to the bed to try to calm her anxiety. A nurse tech came in and said "if we're going to have a party let's turn it up!", grabbed her phone, and started blasting music next to my dying wife. 5. The ambulance service that they contracted for her transport home was not informed that there were 8 steps to enter our house, and upon arrival at first refused to carry her in the stretcher (because of her leg lesions she couldn't be placed in a chair). Ultimately, one of the drivers agreed to lift her together with me and two friends - a group of middle aged women trying to haul 300+ pounds up a steep flight of stairs. Once we had her home and transitioned to the home care team, it was like night and day. Service and support was excellent and extremely well managed from beginning to end. Overall - JourneyCare needs a major reset of their inpatient facility and operations. I would have never agreed to it had I known how it would be -- and am astonished that Rush, a national cancer institute that is renowned for the quality of its patient care, would allow themselves to be affiliated and to leverage them as their go-to hospice provider.

Be leery of this agency if your loved one is nonambulatory…read more Are mother passed away 2.5 years ago from complications from a fall with one of their caregivers This devastating outcome could had been avoided if proper follow up had been looked at from previous falls.

Started out a good place to work with and at the time when I started in 2014 the staff was nice and…read moreeasy to get along with. Over the 4 years employed I encountered numerous Nursing supervisors as well as scheduling coordinators that were professional and easy to get along with. Until last year when they suddenly hired yet another nursing supervisor as well as scheduling coordinator who were very incompetent and lacked professionalism as well as failed to build a Rapport with the employees that helped the company run smoothly. The nursing supervisor spoke to me in a way as if I was beneath him because I was only a Caregiver in his eyes and the scheduling coordinator had a very smug and arrogant demeanor until she needed something from you. Over doing their jobs and acting as if they were sitting in a seat of superiority. They energy of the company has changed since then and the lack of staff is due to the unprofessional conduct of the people put in to a place of authority. Instead of making sure their consistent staff are happy and treated properly they would rather hire new staff. The owner lacks communication skills and because of that the company has gone down in quality. As well as the fact that they don't offer any raises or incentives or even direct deposit. They just started offering sick pay and that's paid according to how many hours you work a week. Overall this company is not a place to consider for employment or for your sick loved ones because they don't care about anything or anybody but the money for themselves.

I have a lot of malabsorption issues so I often need IV replacement for electrolytes. This service…read moreis great to save me time and energy not having to always go to the hospital for a simple infusion or added vitamin treatments. I like that I can even get treatment for my migraines that I get sometimes. The nurse was very caring and efficient. I'm fairly easy to get an IV in but I still appreciate him taking the time to find a good vein and ask me where I prefer to have it. In comparison it seems like the cost is often less than an ER copay or coinsurance/out of pocket. Plus I am so thankful it can be done at my home!

Wonderful. Great alternative to hours at the ER and $2,300 to $2,500. Suffer from migraines and…read morewas in a bad cycle. Came right to the house. Arrived promptly. Maybe 45 minutes later and under $500 and done. Same meds as ER and cycle broken. Will use again if needed.

Amazing people. They helped me with organizing and deep cleaning my condo. In fact, I have been…read moreusing them for 2+ years. They go above and beyond to complete all task given and some. I appreciate their services

From the owner: My business specialties are senior and disable that need Adlsread more

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

Great Company. Nina is truly a wonderful Caregiver. Golden Years has provided Care for my Father…read morefor several years. We Have been very pleased with the Private care that we have received.

From the owner: We offer non-medical caregiving services (housekeeping, shopping, transportation, bill pay, cooking…read moreand companionship) to seniors who choose to live independently.

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

Jim is very professional and skilled. He has a great demeanor and personality. His staff is very…read moreupbeat and professional.

There's "good". There's "great". There's "ELITE professional" and that is what Dr.Weems is. The…read moremost thorough in house exams. She follows up immediately after each visit. She is always responsive and available no matter the hour. She is the most well networked doctor I've ever met. My daughter needed to see a plastic surgeon for a birthmark removal and I had trouble getting an appointment. Dr. Weems called the surgeon directly and I had an appointment the next day. I have many more stories like this highlighting the ways she's saved us. Best investment and decision we've made! We only have the best things to say!

We used Dr. Weems for over three years, but sadly it's been a complete waste of money. She's never…read moreavailable to see our child and will only communicate via an "app" -- but usually just to send best wishes for your child's recovery after someone else treated her. Weems has no privileges at suburban hospitals, and has no relationships with any specialist and no ability to get you in any sooner than if you cold called on your own. Most recently, she ghosted us when we asked for post-surgical pain meds for our 11 year-old who had a laceration so deep the tendons in her hand were visible. Ghosted! You can get equivalent or better care at an urgent care clinic from a non-doctor. without having to spend thousands per year for nothing. Not a "concierge" doctor at all, save your money.

I received good direction and advice regarding a family health concern. Patient advocates are a…read moregrowing trend and NShore is very good at it. The advocates are nurses who have the knowledge and experience to advise on health issues.

Teri and her team at Northshore Patient Advocates are a great asset when it comes to navigating…read morecare needs. Being a nurse herself, Teri has first hand knowledge and personal experience of what needs to happen when a crisis occurs. The goal, however, is to advocate for people BEFORE things become a crisis! Should you need an expert in the healthcare industry, take a minute to get to know and research Northshore Patient Advocates. A company on the leading edge in the healthcare arena.