The most incompetent unethical office of caregiver's and support staff. Provide a revolving door…read moreof inexperienced staff. Trust me and go to anyone but them. They will suck the life out of you

"Christine, I would like to thank you again for the…read morewonderful service you and your staff provided for my mother during the last few months of her life. I am certain that she enjoyed several months of living that she would not have had without the service you provided. Again I appreciate all that you have done for Mom and our family. Feel free to use me for a reference at any time. -George N Barrington, IL"

We underestimated how difficult it would be after my father's hip replacement. Synergy Homecare of…read moreBarrington, IL quickly came through in a time of need. Lisa and Diego throughly listened to what we needed and were able to provide a plan of care that met our family's situation. We could not have been more pleased with our decision to use Synergy Homecare. Ardy was able to help my dad with his daily routine and helped to complete his physical therapy. During the first physical therapy session, Ardy videotaped the exercises that the therapist recommended to make sure he helped my dad recover as quickly as possible. If a situation would occur in the future or we were asked for a recommendation, we would definitely use Synergy Homecare as our first choice.

I am very grateful for the wonderful care Synergy has provided for my brother. I live almost 1,000…read moremiles away, but I know that my brother is in good hands. We've had a couple of emergencies lately and my brother was hospitalized. Diego and the Synergy team went above and beyond to be sure he was brought home with all the necessary medications and settled in. Their help has allowed me to have some peace of mind and for my brother to live pretty independently despite some challenges. They truly care for their clients like they would their own family!

Care givers ended up sitting around instead of intetacting with my brother - their patient…read more Relationship was short lived, but the funds to agency didn't change.

In the first few minutes talking to Susie, you realize she is a beautiful soul who radiates…read morepositivity and compassion. She cares deeply about what she does for her clients, which is why she excels at what she does. I would absolutely recommend her services!

This is such a nice company to work for. They treat the employees and clients really well! They…read moreoffer ongoing training & fun events too! They are super patient and no matter who you speak with in the office, they all are willling to help in every way possible!

My mom lives in the Northwest Suburbs and we finally decided that she could no longer "do it…read morealone". We had gone through a lot with my dad before he passed away and so we knew what we wanted and what we didn't. Unfortunately, the informal network we used for my dad didn't have women caregivers so we were back to to square one. After doing a lot of research with the local senior center and online we called For Papa's Sake, which is based out of the town next to where my mom lives. From the very first phone call I suspected we had gotten lucky. After a couple of calls and some group discussion between me, my mom and a For Papa's Sake senior person we decided we'd try them out. And am I glad we did. They listened to my mom's and my requests, likes, dislikes, deal-breakers etc. and they never batted an eye. They did say it might take a bit longer than usual (given our needs) to find the right care giver, but they called back in less than 5 days and we had a care giver within 10 days to 2 weeks of that 1st main discussion. That care giver has worked out so well. It has really improved our lives and I can go days without worrying about my mom...what a relief. That's what For Papa's Sake provides: relief! If you are looking for an alternative to a nursing home or aged care facility or whatever you want to call it, For Papa's Sake really cares and I would encourage you to give them a call. They have worked out great for us and I would not recommend them for something so important if they weren't doing a great job.

DO NOT LET THE WOMEN JORDAN INTO YOUR HOME. SHE STOLE MY CLOTHES. she's not to be trusted at all. I…read moredid speak with the manager Spencer and he did resolve the issue with compensated me. He will be sending me a check to make up for my lost clothing. My point is just to warn others. She was supposed to be taking care of my grandma while me and my grandpa were away at work. I briefly met her when I came home for my hour lunch to check up on my Grandma ( she's digressing with memory loss) and I think as soon as she met me and learned a younger girl lived with her grandma at the house, that it was an opportunity for her to snoop around the house once I left to go back to work. she barely did anything to help my grandma with cleaning or assistance. Instead she went snooping into rooms upstairs where she WASNT Supposed to be. She stole 3 pairs of my high end leggings and 3 pairs of my jeans along with 4 pairs of cami tank tops that were tucked away safely in a drawer. Mind you she's not our regular care giver for my grandma . She was just here for a day becasue our regular caregiver was out sick. Please ask more questions before allowing any stranger into your home even if your the granddaughter such as myself

We Love Allison! She's so good at taking care of my father. I highly recommend Homewatch for your…read morecaregiving needs.

It's hard for me to be the best judge of the value of this establishment since my only experience…read morehas been watching my daughter's harp recitals. I have had the chance to meet some staff, walk through the main public areas, and sit in one of the banquet halls where my daughter has performed. From what I have seen and experienced, the staff here is kind and knowledgeable and I can only guess that the residents feel that too. There are plenty of dining options, social activities, and areas for residents to socialize. If you're looking for the right retirement community for yourself or a family member... this place is worth a visit.

Attended there Holiday High Tea Service with the family. Service was spot on, Victor, Alexa had…read morethere "A Game" that day. Would recommend stopping by when they offer there Tea Service, again. Food was exceptional.

BrightStar was recommended to me by another agency for a nurse who will come to your home and fill…read moreyour medicine boxes, which I needed for a relative. I spoke to Erica, the community liaison, who was very helpful & got someone to come out within two short days. The nurse Ursula was absolutely wonderful. She was incredibly patient & knowledgeable. She then helped us find another affordable option through our township, which was a godsend. We wouldn't have discovered this if it weren't for Ursula genuinely wanting to help us. We couldn't be more grateful. Highly recommend them. Very caring and supportive.

Awful. I am simply going to state facts here, and you can judge for yourself what you think of…read moreBright Star. First of all, they were suggested to me by the Kenneth Young center, which I find odd in retrospect. I was told at the start that every attempt would be made to achieve consistency. But suspiciously, I was discouraged by Ursula the nurse to try to meet any of the caregivers to give them a tour of where things are in my 88 year old mother's house. Then I found out why: Over a period of about 2 and a half months my mom has had 15 or more different people coming to her house. Her schedule is by no means demanding: Just 4 hours 6 nights a week and 5 hours two days a week. 2 or 3 people should easily be able to cover such a schedule. I never realized the vast amount of different people because all the invoices come 2 weeks after the date. One woman seemed to come regularly and my mom liked her and the caregiver knew what to do, but often it was some new person filling in a shift who a) my mom didn't know and b) didn't know what to do or how to do it. About four times no one showed up at all, and once a woman left early because she had to drive to another town to care for someone. Because of the inconsistency of staff, the quality of work really suffered. I think they tried and it certainly wasn't the caregiver's fault, but they just had no idea what was going on. More importantly, it really soured my mom on having caregivers come at all because it was like being invaded by an unhelpful stranger all the time. I complained about this to the manager and she told me they were understaffed and having a major crisis. Previous to that, I had complained about the inconsistency to Ursula and she told me the caregivers just picked up whatever shift they wanted and the managers had no control over it! This is not the impression I was given when we signed up. I feel I was lied to more or less. When I finally realized how many people were coming, I complained once again and was told in a vague way they would talk about it at their next meeting. All in all I complained to three of the upper management and they did absolutely nothing. In fact, there was a lot of passing of the buck. Home Instead is the company I switched to and they took the time to design a schedule with 3 caregivers for my mom. I'm sorry this business is having problems; perhaps the quality will improve when they lose enough clients. I called to cancel service and told them I'd be quitting in 2 days, the last day being Wednesday. Guess what, *no one* came to my mother's house that last day. I had to go help my mom on what should have been a day off.

Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

I have been a volunteer with JourneyCare for over 10 years, and even though I have moved out of…read moretheir service areas, I continue to support this wonderful care organization remotely. I have met the kindest staff in many different locations, most recently at retirement communities in Crystal Lake and Algonquin. The staff at these locations show true dedication and kindness toward all residents, regardless of their abilities. And I enjoy visiting these places and seeing the good care our seniors are getting from JourneyCare staff. JourneyCare has a wide range of activities and services which make sure all needs are met. Caring for patients in facilities, at home or in the Care Centers always puts the patient and their families first. I make calls to hospice families each week to check in and make sure JourneyCare is not missing anything, or just to check that the caregivers don't have any concerns or questions that need answering. The many people I speak with each week often thank me for the check-in and praise the nurses, doctors, chaplains, Social Workers, and all staff who take care of their loved ones. I had the choice of leaving JourneyCare volunteering when I moved out of state, but I chose to continue in a remote position, and returning in person when possible. My respect for the care and kindness JourneyCare gives keeps me dedicated to their mission. The volunteer positions I fill are therapy dog team, Vigil member, photographer, Veteran Pinning service (including remote attendance and blanket creation), Tuck-In Caller, patient visitor, card writing, and community events. I have seen a lot and appreciate it all.