My family and I had an extremely unpleasant experience in Amacord tonight (January 2, 2020). We made a reservation through Google at 3:15 PM for 7:45 PM, and the reservation was confirmed by two emails. When we arrived at Amacord at 7:40 PM, the Amacord employee present in the salon at the moment expressed surprise and claimed that they had no record of the reservation. I showed the email confirmation, and he asked if we could wait at the bar until three seats become vacant. We did, and ordered some drinks hoping that we would be able to finish them at our table within moments.
Forty (40) minutes later another employee of Amacord told us that there would be a table for us within two-three minutes. In the meantime we observed no attempts by the employees of Amacord to make three seats available for us, by for example doing some rearrangements or asking couples occupying 3-4 seat tables to move.
After ten additional minutes, during which the promised table never emerged, three other clients entered the establishment from outside. They were almost immediately seated, including the employee of Amacord having to get an additional chair to be able to accommodate them. When we raised the question why the same was not done for us, if this was possible throughout our presence at the bar, we were told that we did not have a reservation. At this point we paid for our drinks (we were not offered to have them on the house due to the gaffe they made), and left.
There was only one difference between us and the three clients who were seated immediately. We were foreigners.
I cannot even begin to describe the feeling with which we left this establishment. I have only one thought to share: if Amacord cannot organize their links to Google in a way that reservations actually work, and if they are incapable, or in fact unwilling, of organizing themselves in a manner to be able to serve their customers in the best possible way when a problematic situation arises, imagine what the organization of their kitchen must be like. read more