sarah is AMAZING!!! my highlight was incredibly thorough and my hair is so soft. she talked to me…read morethe whole appointment and the products smelled amazing- the music was super nice and the whole salon was clean. i love sarah and will be back!!

This is a great hair salon. Very established and experienced. Capable of actually styling hair so…read moreit looks good even if it's nasty outside. You are greeted with tea or coffee and friendly faces. You won't be disappointed.

Daisy has been doing my hair, nails, massages for over 30 years! I have moved out of State, but I…read morealways see my girl! She has a new and exciting team with her! Nicole did a fantastic job with my facial! Just what I needed to relax during a stressful journey back home! Go see Daisy!

We spoke with Daisy about bridal party hair and makeup services for the morning of my daughter's…read morewedding. Daisy was just wonderful, so knowledgeable, so completely committed to doing an excellent job coordinating everybody and everything, using her experience in the industry to manage every detail to protect the bride from any pre- wedding stress. Daisy was beyond our best vision of this service. We can't wait for her to manage these services for us on my daughter's wedding day.

Joe is a dream of an all round hair/image artist! I won't go anywhere else. He is a very special…read morehuman being. The whole salon is filled with banter and community which I love! Thank you Joe and your girl team!

This was absolutely the worst experience I think I've ever had at a salon. I came to have my hair…read moretouched up for my bridal shower and left with a patchy mess and 5 inches cut off after I asked several times to keep as much length as possible. Marin became overwhelmed when she realized how patchy the bleach was at the root, and without communicating at all, slapped a brown dye over my roots, which just obviously added to the lack of blending into the blonde highlights. From there she tried to send me on my way without even finishing the blunt cut she started. After I asked what was happening, she sent Joe over who told me he didn't see the problem and it was just the light. After hearing how my hip length hair was suddenly to my shoulders, he offered to fix the color, which I accepted as long as he did it and not the inexperienced stylist. I showed up to my 5:30 appointment time and sat waiting for 30 minutes while he walked around, chatted with staff, and decided to teach a lesson on curl technique. When I stood up to leave, as I had an appointment after that was clearly stated to them when booking, and reassured would be fine, he had the audacity to look me in the face and say "weren't we only supposed to start 15 minutes ago? They must have booked you wrong". This was the most unprofessional experience I have ever had, I would NEVER recommend this salon to ANYONE. I had been a happy client here for years, and clearly it's because I had never met the owner. I'm now left with a hack job haircut and patchy hair one week before my shower and 90 days from my wedding. Please do not ever consider this salon. An unprofessional leader creates unprofessional staff, and clearly this place is going downhill fast. I would recommend reading other 1 star reviews where rather than taking accountability for the "professional services" they screwed up for others, they leave a 5 page paragraph telling the reviewer to basically F off. Poor management, poor customer service while touting a professional experience, and a lack of accountability for services they can't actually provide. Only go here if you're willing to hate how you look and feel afterward.

This is my second review because it just gets better!!! Every time Emma does my hair, I love it…read moreeven more!!' Seriously a blonding EXPERT!! The salon is great and both Alicia and Emma are so welcoming and sweet!

Since moving to the area, I was really glad to find this salon so close to me! The salon itself is…read morebeautiful; it's always clean, cozy (slippers, coffee, water), and comfortable. The chairs at the bowl are very comfortable (no neck strain, ever!) and the heating element is mobile and comfortable to sit under. The booking process is also very clear and easy to use. I've been seeing Emma for highlights. I'm very happy with her work!! I love the dimension she is able to attain. I would recommend her to anyone! Update February 2024 - still loving Salon Sano and Emma Eich! The most relaxing three hours getting highlights, tone, root smudge, deep conditioning, cut and style. It's a wonderful thing to have a long-running relationship with a stylist; Emma has great intuition about all things hair! I know I could walk in, not say a word, and leave looking like a million bucks. Not to mention the longevity of the color/style! The salon itself is as clean and comfortable as ever. It's clear that the stylists have a lot of pride in their work and their workspace!

Boutique salon and spa on Canandaigua Lake. I really like being able to book a hair appointment the…read moreday of and used their online system. Front desk staff was very friendly when entering the business offering tea, coffee, or water. Walked me back to Lori's chair. Lori was amazing and listened to what I wanted done to my hair. The convenience of an online appointment booking system will keep me coming back to Park West.

Always get great color and cut at Park West and miss Diane and Sandy during the months I am not in…read morethe area. . . so much that I have asked Sandy to share her secrets with the Florida colorist.

Chloe always does an amazing job on my nails; she is knowledgeable, clean and has good attention to…read moredetail.

Been getting my hair done here for years. Cut color low-lights are always spot on. Jeannine knows…read morewhere my cowlick trouble spots are and always manages to avoid them. Aldo is careful not to cut my bangs short and give me the "Dumb and Dumber" look. Staff are always personable and helpful. Knowledgeable about product and owner Stacy is great!

Can not say enough amazing things about the work my hairstylist Lenzie does on my hair. As someone…read morewho moved here from another city, it took me three years to find someone I could trust. Having naturally curly, thick hair it is hard to find someone who knows how to cut it right and not look uneven. Not only am I her client my wife is too and we would not have it any other way. Lenzie is kind, funny and helpful and offers suggestions when I am looking to try something new. She also handles my hair dye and root coverage. I highly recommend you check her out! I have included pictures to show off her work!

Very disappointed with my experience at Luxe Spa…read more I had a facial on 9/5 that unfortunately did not meet my expectations for a nearly $200 service. The dermaplaning felt rushed, and afterward my skin was noticeably irritated, which is unusual for me as someone who has had dermaplaning done regularly. The overall experience also wasn't particularly relaxing. There were several instances where products or jars were placed down loudly enough to startle me while I was trying to relax. For a service marketed as a relaxing, luxurious experience, those details really matter. To be fair, the esthetician was very friendly and kind, so my concerns are not about her personality. What has been even more disappointing is the lack of customer service afterward. I emailed Luxe Spa on 9/8 explaining my concerns and asking someone to reach out to discuss the experience and how it could be made right. After receiving no response, I followed up, and I still have not heard anything. I intentionally reached out privately first because I wanted to give the business an opportunity to address my concerns before leaving a public review. Unfortunately, being ignored after spending nearly $200 on a service feels extremely unprofessional. I expected much more from Luxe Spa and will not be returning.

I came here randomly years ago Since then I have been bouncing around looking for the same…read morequality, i am not going to find it. They do not rush through the cut, there is real skill and profession. I love my hair when i leave this place

This review is for Ms Avy only. Not familar with the other stylists…read more I had just taken a weave out, and am completely natural and she helped to restore my hair to a shiny, soft, healthy and manageable head of hair! I left the salon with flowy silky hair that moved in the wind, and thats a challege for us naturalistas. Ms. Avy uses the Mizani hair care line, which is a top of the shelf kind of product. I am very particular about my hair and am specific about certain tools and product used on my mane. She didnt mind my questions or my hesitations with her methods. I giot my hair treated, trimmed and flat ironed. She is resonably priced, so I will definately come back while here in Rochester.