I had an appointment at 1030 Saturday 16th, I arrived early for my appt time and a lady came up front to help me at 1045, I explained that I had an appointment at 1030 for a cut and color with Natalie. The lady said nothing but got on her phone and I could tell she was texting someone, and then notified me that Natalie would not be in so she would do my hair. She directed me to her chair and I found out her name is Alma Hedges. I showed her my inspiration picture and she told me she wouldn't be able to get the ends AS blonde this first time which I said was okay. She put half my hair up in a clip and I mentioned that I was wanting to take 2" off and she said she would just go ahead and take some off now, she made 3 quick cuts (I was thinking that she would go back and clean the rest up after we got the color off, but she never did) and that was as far as my "haircut" went. Next she started putting what she told me was black (came out like a dark brown) on my roots, then she put something on the rest of my hair to lift the color which sat for 45 minutes. She washed everything out of my hair and then put the next color on my hair which sat for about 10 minutes or less, after that came off she blew my hair dry and there wasn't much of a difference from my hair color before, she told me it would lighten after 3 washes. I wasn't happy when I left but I figured I'd try and wait a few days and see if it would lighten like she said it would, most of my friends didn't even realize I had gone and had my hair colored because the color was pretty much the same color as before. I was thinking about calling Alma back to ask if she would fix my hair but I wanted to make sure I wasn't being unreasonable so I went to another salon to ask her advice on what I should do, she (and the other 4 stylists in the salon) told me to call back and ask for them to fix it, but while I was there she noticed the cut was completely uneven so she fixed my cut while I was in there FREE OF CHARGE! I called Alma to ask her to fix my hair explaining that I know she wasn't expecting to do my hair that day since the other girl didn't come in and that I'm sure she was just pressed for time and was rushing since she also did 2 other clients hair while my color was "lifting". Instead of offering to fix my hair she argued with me that she did everything she could do, that it had nothing to do with time and that "you can't get an Ombre on the first trip to a salon". She said that the next time I come in she would give me 50% off. About an hour later I received a text from Natalie offering to help me, I text back and asked if I could call her and received no response in return. That night I received a message from Alma with pictures of Khloe Kardashian and her apparent "years" of achieving the look I wanted, at this point I was just over the whole thing and I wanted my money back which I requested and I haven't had any response back. I do not understand how she owns and runs a business the way that she treated me. I personally will not ever go back there again, I wanted to let anyone know who was considering going there to know how they treat their clients that aren't happy the end result. Now I will have to pay another $100 to go somewhere else and have them fix my hair. read more