Been using Gleam Team for regular house cleaning for almost a year now. Very happy with the…read moreservice! Great cleaners and customer service. Highly recommend!

I hired this team and it was one of the biggest mistakes I've made in awhile. Rebecca from their…read moreteam came to clean my apartment. Unfortunately, while cleaning my apartment, an envelope containing all of my tips from work went missing ($750 in cash). I used to work as a director of housekeeping, and I am not the type of person to point fingers. But whether she took it or not, her negligence in handling my belongings resulted in it going missing. All of the other envelopes that were stacked with it were relocated to another location in my apartment, so she definitely had handled it. Again, not saying she took it, but it is gone, I have had several family members come and look. Additionally, my AirPods were moved, and one was missing. I was able to find it under my credenza in the living room using find my iPhone, but it's clear they do not take care with your stuff. I've filed a police report as well and will be following up with their bond company. The management has decided not to offer any refunds, including for the optional tip I provided for the service. Overall, this apartment cleaning cost me almost $1,000. I usually read reviews like this with a grain of salt, given any Karen can accuse someone of stealing. However having lost a lot of money I've worked hard for, I would recommend hiring another company and not taking a chance if your valuables being mishandled. They may respond to this with something along the lines of "we've investigated this and have found no reason to believe...." And so on - it is up to you if you want to take a chance when there are many other cleaning companies without reviews like this one.

I can't say enough good things about Simply House Cleaning. They really do live up to their name. I…read morecalled Simply House Cleaning and asked them to do a move-in cleaning. They had someone out within a day. They were on time, very professional, and did a fantastic job. One lady was able to sanitize and clean everything. She even cleaned up the things I had forgotten! I don't think there's a single spot on my place that's not perfect. I'm so relieved that I found such an outstanding service. Thank you to the staff at Simply House Cleaning.

My husband expected a more thorough cleaning. I felt like…read morewhat they did was just right for the price and that perhaps you have to specify you want a "deep clean" for more. Communication prior to the appointment was succinct; could have been more friendly and service-oriented to aim towards building a relationship/rapport. Overall, I would recommend Simply House Cleaning because I felt that they did as good a job as I expected and didn't damage or steal anything.

We ordered the move in special for our new house. When we showed up afterwards, the place legit…read morelooked the same as when we did the walk through. I took photos of the piles of hair left next to the toilet, the sticky residue left by bottles of something in the kitchen cupboards, a body piercing ring on top of a dirty heat register, and a towel covered in filth after I wiped down the kitchen counter. The response I got was defensive and full of excuses, and I was offered 25% off, which absolutely doesn't begin to make this situation right. I was told my rag was dirty because they don't use harsh chemicals. I wiped that up with an essential oil wipe, guys. Essential oils. I have yet to find any evidence that anything was cleaned at all. Literally anything I wipe down is filthy. I'm tired of dealing with them, so whatever, but I would absolutely never recommend them. I was hoping we could hire them down the road for regular cleanings, but definitely, definitely won't be doing that. Don't make my mistake.

This is a follow-up to my original review and a response to the owner who responded to it (see…read morebelow). It's funny that a business takes the time out to respond to reviews, but instead of apologizing for poor service, they use Yelp to invent PR responses about firing clients for "ongoing rudeness and disrespect." Actually, my wife made all of the appointments and managed the cleaning visits throughout the entire time of service. I never spoke to them expect to say hello on the rare occasion when I was home during a cleaning. I know the cleaners loved my wife. Which is to say, the supposed "ongoing rudeness and disrespect" couldn't have been more than the final complaint letter I wrote (the first one my wife wrote). I'm pasting the letter below (some names changed) so everyone can see what constitutes "rudeness and disrespect." In other words, when you complain in a professional way about service you paid for but did not receive, you will be "fired." Ironically, there is another term for having to pay someone for something you did not receive. It is called "stealing." If you read the whole letter, you can see that we were "fired" in the loose and melodramatic sense of the phrase, a la "you can't fire me because I quit!" The letter ends with me essentially terminating the service, so I don't know quite what they mean by having fired us. This is the kind of quality and drama you can expect with this company / owner. Fun! If you live in the area of North Kitsap, give "Simply House Cleaning" a try. I have discovered they offer better service, cheaper rates, and are still all-green cleaning. ---------------------------- Hi, Kayla: My name is WC. Kathy and I are your clients in Poulsbo. Earlier we also had service in Kingston. I believe we have been a customer for almost a year and a half now. I'm writing to express my extreme dissatisfaction with the cleaning we received yesterday, as well as what I consider thematic problems with your service in general. The cleaners were supposed to arrive between 1:00 and 1:30. They arrived at 2:30 and because they were late to arrive, they then rushed through their job and did not complete all their work. Kathy then had to ask them to come back inside and finish properly, but even then they rushed and did a poor job. Moreover, someone broke the sliding shower door in the master bedroom yesterday and didn't mention it. The door was working in the morning when we took a shower, but was completely off the track after cleaning. It's ridiculous that someone wouldn't take accountability for it or even mention it, but instead left me with this problem. I can't help but believe that the rush job contributed to whatever happened to the door. The bigger problem here is that this isn't the first time we have had this and other problems (scheduling) with your service. I'm sure you're aware that we had specifically asked for Lisa to come here for many months, so much so that someone communicated to Kathy that she no longer works for you. In fact, we specifically asked for Lisa because the quality of work was so markedly different when she came. It wasn't that she just worked harder and did better work (although that is part of it). She also acted as a manager for the other cleaners, and made sure they completed their work properly. Every time she was here, she pointed out things they had missed and directed their efforts. Now instead of Lisa supervising and finding problems, the burden instead again falls upon me, the customer. It seems absurd that I am paying for this ordeal. I'm a successful business person myself and don't appreciate paying for a service that I don't receive while wasting my valuable time. We have service every three weeks and always leave a tip. By my calculation that is $4,160 annually, well over $50 an hour. Are we receiving premium service for these premium prices. Most certainly not. At this point I have to ask myself why I'm not contracting my own untrained staff, since that seems to be what you're offering me. I could buy my own green cleaning supplies and expect similar results from someone here in Kitsap off of Craigslist for $15 or $25 an hour. I'm displeased to be wasting my time writing yet another email on this subject. Frankly, I'm not sure you could dissuade me from canceling the service at this point. But if you value me as a customer, I wonder what you might do to fix this situation. Also, who is the owner of this business and what is their contact information? Regards, WC

Mely is the best! I've been working with Mely's Cleaning Service for approximately 2 years now and…read moreI've had the most outstanding experience with their company. They are reliable, communicative, efficient, and provide a consistently high quality of service every time they come. The best part? My house smells wonderful -- fresh and clean -- I never detect any chemical residue, just airy freshness and sparkling floors. Highly recommend Mely!

Mely's Cleaning Service is reliable and their cleaning is thorough. Their prices are reasonable and…read morethe workers are friendly and cheerful.

We are truly grateful to have found 1st Choice Housekeeping…read more Their deep cleaning - and ongoing visits have transformed our home. This is more than a cleaning service - they really care for their clients. Wonderful people/excellent results/totally trustworthy/ reasonable rates

They did a fantastic job deep cleaning my parents' home so we could get it ready for the real…read moreestate market. Floors, windows, bathrooms, kitchen...they were all in sad shape due to neglect. Carrie and her team got the home in sparkling condition. The price was quite reasonable since the home was in dire need of TLC. Very grateful to have found this company.

I reached out to this Calmo House Cleaning service to request a quote for a deep clean and was…read morecontacted by someone named Alicia. Unfortunately, the experience was incredibly disappointing. First, she insisted that she couldn't provide a quote without coming to inspect my home in person. While I understand that some companies prefer this approach, it was the tone and attitude that immediately raised red flags. Second, after I let her know I had already received a quote from another cleaner--but would keep her in mind if that didn't work out--she responded in a completely unprofessional manner. She told me that "they're all the same" and that she only works with clients who choose her first. Her tone was dismissive and borderline hostile, making it clear she had no interest in being considered unless she was the first and only option. I'm honestly relieved I saw this side of her before allowing someone like that into my home. Her behavior was rude, defensive, and completely lacking in basic customer service. Do yourself a favor and look elsewhere. The professionalism and attitude of this business are seriously lacking--and based on my interaction, I wouldn't trust them in my space. The positive review here seems questionable at best. Beware.

Alicia Calmo of Calmo's House Cleaning Services is conscious and energetic young women. She cleans…read moreour garages, house, garden shed and windows. She is reasonable and nice to work with. 3607287691.

We used this family owned cleaning business when we lived in Redmond and they were great! We found…read morethem on Yelp and set up for regular bimonthly cleaning services. I really appreciated their excellent communication in scheduling days and times. They were also always very punctual and kept their appointments they made with us. Other cleaning services we've used in the past have been rather unreliable in this respect, frequently canceling last minute or no showing altogether. It was refreshing to find a company that operated in such a professional manner. Zora and her team routinely did an excellent job of freshening up our house and making it a welcoming oasis to come home to after a long day of work. They also were remarkably flexible at handling our pets, which we were keeping separated at the time. They never forgot to close up one room before opening a different room with a different pet. Zora usually arrived with two other members of her team and tackled our three story rental quickly, often in less than two hours. They were always pleasant and friendly to be around and we felt safe having them in our home with us and our pets. Their prices are incredibly competitive and they do wonderful work. Highly recommended.

Excellent cleaning services! I've booked a couple of deep cleanings for my house so far, and…read moreZorayda's team does not disappoint. I highly recommend booking with them!

Called them the setup a time to come clean the living room carpet of normal wear, no pet. We torn…read morethe living room apart moved everything out, vacuumed the entire room the evening before appointment. they were supposed to arrive at 9 am, called the company at 9:30, talked to Candice Tower-Kearsley. She was going to check on the truck. Waited almost an hour. Called back, she said they forgot to put us on the schedule and could do it in 2 weeks. My living room is empty, I cant wait 2 weeks. Told the never mind I'd find some one else! Steer clear of this bozos!

Wonderland Cleaning worked with us via remote communication to deal with a problem with the…read moreproperty management that we rented from. They were very understanding and helpful.