1. Alux Mechanical

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Greenville, SC

Alux Mechanical

5.0 (1 review)
Open • Open 24 hours

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3 years ago

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Soto HVAC

Soto HVAC

(4 reviews)

First time using this company, wanted to find a partner for our HVAC needs, unfortunately they fell…read morewell short of expectations and would not recommend. Scheduling Response - Good Time to Appointment - Good Onsite technician was courteous and professional. When he was completing the semi-annual maintenance (Gold Package) I asked about the air intake and exhaust PVC pipes and he was not sure, so I demonstrated to him that they were not secured to the furnace. He then said that we did notice water below the unit and would alert me to the situation. Scratching my head, I was wondering why the cause would not be determined. He did indicate that he did look at the drain and the levelness of the pipe but, the inspection ended there. To secure, the pipes would have to be glued to the internal fittings, I gave him my PVC primer and glue. Shortly thereafter, he came into the house to tell me that he would need to go to a supply shop as my PVC glue and his glue from his truck were both congealed due to the cold weather. OK... Once complete, he then presented me with the bill. The maintenance package cost a little more than $200. He told me that he searched through all of the available billable services, the gluing of the pipes came to a little more than $200. So, the total was $408. $200 bucks to glue two pipes together, really? Since it was beyond the scope of services in the maintenance, I believe that the technician should have submitted an estimate for additional services. I paid as the work was done and I wasn't going to take it out of the technician but, I was livid. I could have done the work in 15 minutes and either warmed up my PVC glue or even gone to the store and bought a new glue. So, I paid approximately $400/hr. as it took 15 to 30 minutes for the technician to do this. REALLY??? I received an email receipt but there was no breakdown of services provided, the condition of my furnace, or anything else that one would expect. I waited for the over ubiquitous follow-up request for review before writing this but, I did not receive so, I decided to alert others without having talked with the company first.

This company doesn't care!…read more I called for refrigerant and they sent out a tech that wired my unit wrong and caused me to have a power bill that was three times it's normal amount. I spent a total of around $400ish dollars for them to replace some parts and "fix" the unit. The tech "finished" left and the unit didn't turn on, I called and he had to come back to actually finish the job. I have now had to spend an additional $500 just to get the problem they caused fixed. They said that they would call me back to discuss the issue and have not gotten a response back! I am now about $1000 deep in this issue. Strongly recommend to think before you call.

Alux Mechanical - hvac - Updated October 2026

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