I booked a 90-minute massage appointment for 9am. It happened to be snowing quite heavily on the…read moremorning of and I took extra time off work to make it there on time. I saw that there was a sign on the door saying their reception doesn't start until 9am, their sign was inside and there was no one at reception. No one answered or came out when I rang the buzzer so I left. I assumed they had closed because of the snow. The appointment reminder email I received had no information about reception starting at 9am. The email did said don't show up more than 5 minutes before your appointment but then someone should open the door. I couldn't go back because I had gotten a ride there and didn't have time to wait around for someone to maybe open the door because the person dropping me off had somewhere to be. I called within 10 minutes and got charged a no-show fee even though I was there, just no one opened the door. I'm not waiting around in the snow for a business that should be open to open the door for me when they look closed and empty, especially if I had booked an appointment well in advance. The receptionist said, "It's JUST $30 plus GST." That's still money and your staff may have lost money but so did I - I had to take extra time off work and waste time commuting. Perhaps consider staffing the office appropriately at appointment times instead of making clients pay the price of your ineptitude. Take responsibility for your mistakes and poor planning.

Love it here, Professional, clean, convenient location, open 7 days, free street parking on Fraser…read moreand 16th Ave all street parking. Book your RMT if you find someone you like, appointments fill up fast! Thank you Honey and Garlic.

On Dec.16, my partner received a cancellation email and voice message just ONE hour before the…read moreappointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN.

I started going at this massage therapy and had Shem 2x already and he is very good, I would say…read moreone of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs!

I was in the Burnaby area for work and I was looking to get a real good massage, deep tissue. I…read morefound this Gem = Foot Lounge, but even more of a gem = Arielle. Very strong hands good pressure, it did hurt during the massage, but the next day I felt like NEW! All the nods I had in the back are gone, and the cramp I had in my right calf also. Must attend. Simon

This is a must stop every time we come to Vancouver BC. I had the bugging pain on my right foot…read morefor months. I think they call it a bone spur. It was excruciating. I tried the very expensive good doctor insoles (that's for another review) for months. But coming here several times, yes it was also painful...but it helped. The masseuse are good. They listen to you and help you where you need it most. Today hubby had his lower back and shoulder problem. In 30 min he felt better. (They were fully booked today). I highly recommend coming here for your massage needs. Place is clean and everyone is really professional.

First time visiting this place, during COVID, so they implement extra safety protocols, such as…read morefilling out a 3-question COVID related questionnaire, and everyone wear masks in the clinic at all time. When I reserved my time online, I typed in my email address incorrectly, so they called and let me know. I appreciated the reminder. When I met my therapist the first time, Michelle, she asked which part of my body needs attention, then had me stood up to check on my posture and providing feedback. The evaluation was very short, so she could start working on me. Once I was on the massage table, Michelle started working, her voice was calm while guiding me to take deep breathes. She made very little conversation during the session so I can relax, but she did point out on the major issue on my body that is causing problems, so I can notice. Michelle's massage technic was exceptional, very solidly strong but gentle, not the kind that dig into the muscles causing pain, her pressure was very consistent throughout the session. She used forearm pressure instead of the elbow to apply more pressure, I appreciated that because the pressure from the forearm is more gentle comparing to sharp pressure from elbow. Michelle used very little oil so I wasn't all greased up at the end. She had a good playlist with more loungey Jazz lo-beat music than those water running zen music makes me wana go pee all the time. It's best to call the clinic to make reservation if you like to book with Michelle, since her schedule changes. The receptionist was very helpful when booking my next appointment. I look forward to my next session.

My boyfriend and I have both gone to Travis and Chris and they were fantastic!! Chris really…read moreattends to my trouble points and there is such an improvement almost immediately after my massages. You really just have to communicate exactly what you need and they take care of it for you!

I always get good treatment with Jassey. I like her clinic with the view of the Fraser River. She…read morealways gets to the source of my aches and pains and is very engaging. My sessions at Sweet Water are my rewards at the end of a long week or month.

Very unfortunate service here. Had a great first session with Kerry M, along with Infrared Sauna…read more Enjoyed it so much I referred my two Co workers. Well I went to book again, using their advertised Trio Package (advertised online and in clinic on cards) but the owner will not honour it. They would have made $320 off of me by honouring the package then going ahead and making the adjustments (taking promo down, etc), instead they will lose clientele. Customer Service goes a long way. Bad customer service is not forgotten. Also what about false advertising? I think I'll be reporting to Better Business Bureau as no exclusions were listed online.

Amazing service! The place is huge and has multiple rooms to accommodate for a big clientele. Just…read morean FYI, they don't take direct billing from private insurance companies. I had my RMT appointment with Michael and he does wonder! I told him I had left lower back pain from exerting at work and he relaxed my hips/back within minutes and the tension was gone! I liked how he also offered advise/home stretches to prevent it. He focused on my neck/shoulders area like I asked which was amazing! I would come back again

Karen is an incredible RMT, she has helped me tremendously. I would highly recommend her to anyone…read moreis need of a healing massage.

Dr. Jaspreet Kalsi is a very kind woman, I booked an appointment with her to help heal my spine…read morefrom something. It was my first visit. When speaking with her I noticed she seemed a bit out of her body as though she maybe had had too much coffee or something, she was not grounded and present. We spoke for a bit then as instructed I laid face down on the table and she went to my right lower leg to move it and pulled it sideways in the opposite direction it naturally goes - I felt a warm sensation and knew in that moment something was wrong. For two months after that my right knee was in pain whenever I would walk anywhere. That was a few years ago, and I still at times upon walking too much (not often but it still happens) I feel there is a pocket of air in my right knee or very extremely subtle discomfort. I'm very grateful it's so very subtle, but it's still there when it wasn't at all before I went to see this practitioner. I didn't even go in for my legs or knees, it was for my spine. It just felt like it was sloppy service which has resulted in some sort of permanent injury. A reminder to anyone who reads this - if you notice any practitioner you meet does not seem present and in their body, cancel the appointment. Even if you're in the room. That is your right and okay to do. Not in a mean way, be kind about it but do what you feel you need to do.

This place has a wonderful, peaceful environment and extremely friendly and welcoming staff. Very…read moreclean, well maintained, and the massage therapists are very knowledgeable and accommodating. Once you enter the space, all you'll feel is calm and peace from the warm colours and decor. They are able to submit directly to your insurance provider, and their online booking system is intuitive and easy to use. There is also plenty of free parking around the area. Kevin has been a tremendous help with overcoming a nagging sports injury, and I would recommend him to anyone looking for massage therapy. Highly recommended!

I've tried many RMTs, and Talia is simply the best! She creates a calming atmosphere and tailors…read moreeach session to my needs. Her skills in identifying and addressing tension are unmatched. I always leave feeling rejuvenated and relieved. Her office is inviting, impeccably clean, and filled with relaxing music that creates the perfect atmosphere for a rejuvenating experience. If you're looking for an exceptional massage therapist, I highly recommend Talia!

Nice and convenient place to get a massage. It's located on the corner of Main & Broadway in the…read morehistoric Lee building. All the staff here are really sweet, and the space has a relaxing vibe. I've had massages by a few practitioners here, all of which had very different styles of massage. So if you find someone you like, make sure you request them again. I would definitely stay away from certain ones next time, as their massage style didn't work for me. Overall I would recommend Healing Tree. I should also mention they have a great online booking system, it makes booking a massage so easy and quick!