I'm always sad when I forget to get the name of the person who provided me with a wonderful…read moreexperience, but I guess it's less important here - every time we've visited, whether for a birthday party, to sign up for a membership, or just visit for an hour to get in some jumps, everyone we've met has been fantastic. For our last birthday party, the manager came and spent 20 minutes with us, making sure our visit was perfect, chatting about life and what-not, and generally making us feel less like customers and more like friends. We signed up for the membership on our last visit (Platinum, baby!), and the young lady setting us up was simply amazing. Friendly, enthusiastic, and just a wonderful person! Thanks, Altitude, for always making our day!

A/C has been broken for months and it's hot and muggy in there. No plants to repair it either.read more

Nice venue with a ton of space. Cleaner than the local trampoline park. For the first time I used…read morethe massage chair and fell asleep while they played. Worth it

went to counter to pay for my kids and I did however as I walked around the corner I saw they had…read moresummer passes no one offered me a summer pass when I checked so I would have never known. I asked could I turn around and purchase it and was told no! I spent 50 dollars but needed 3 summer passes ! sucks your loss I have 3 kids so there would have been better sale for airborne x I'll just go where I'm appreciated. Poor customer service for sure

Great park. Lots of attractions, great staff and clean. Would come back again! Kim was very helpful!read more

I really like this place but there's a Sky obstacle course but it's never OPEN the Rock Wall are…read morereally fun, but kinda hard set line was complete fun. All the trampolines are great dodgeball was questioning. A 14-year-old hit me in the head with a ball. and I advise that you actually put dodge balls in the dodgeball pit. The ball that was hitting me in the head was not an actual dodgeball. It was a kickball so you can imagine how bad it hurt. but overall, the trampolines are really fun. The air mattress is really fun. It's awesome. I love this place.

This place has gone down the drain. The facility itself is perfectly fine. It's the absurd new…read moremoney tactics they are using. First they introduce the glow night thing, cool the kids love it. But they make the adults that are literally only sitting on the couches purchase a shirt in order to be allowed on the floor. Then tonight, I get there at 6:30, with my son and his friend, and of course, it's another damn glow night, but now, they're not letting anyone in that doesn't have a membership until 8pm when the glow night starts.. I have a membership for my son but not his friend. So now we have to either leave or sit in the car for an hour and a half because it's members only until 8pm.. which is bullsh!t!! There literally isn't anything else in this city for little kids to do, and now they pull this stunt trying to force people to purchase the membership. Well I'm cancelling my membership tonight. Update 2 hours later, we finally got in, and they closed the cafe early, after announcing that it closes at 9:30, we go over at 9:15 just for no one to show up. Ask the front counter when someone was coming just for them to say it's closed.. like omg.. I'm done with this place

Being told my child couldn't wear socks from another trampoline park was absurd and fells like a…read morecash grab.

It's a wonderful facility, but some of the activities were not working like the zip line and a few…read moreother things and during the day they were short so there's maybe one or two people to run the entire place-food service and check in, etc so we had to wait to get someone to open for for instance, the slide.

What's lower than one star? That would be the experience at Skyzone ! TERRIBLE EXPERIENCE EVER!…read moreVery unprofessional, very unorganized, the staff and management are completely clueless! This location gives zero communication to their guests! After waiting for 2 hours past my friend's child party booking , they finally gave us our party room then told us we have 30 minutes before some glow in the dark event went on (we were basically being kicked out). We wasn't offered any solutions , refund, or apologies for their inconvenience of unpreparedness! FAST FORWARD.....While waiting on our group's ride outside the building after being kicked out , the staff called the police on us in fear ... WHY? WE HAVE NO CLUE! All we were doing was making sure everyone rides came and they called the police?! RIDICULOUS! But that's just guilt of the mistreatment we endured that they would THINK we would retaliate , is wild! DO NOT GO THIS LOCATION. Waste of time and money, most importantly... RUINED A 3 year old birthday party ! If there's a corporate/HR involved with this business... I suggest you please clean house and find better staff as well as management who can assist their guest properly!

My child LOVES this place! And to be honest, I love it too- pretty sure I have just as much fun as…read moreshe does! I take my 5yr old to SkyZone and a jump park every weekend and of all the places I've purchased memberships for this one gives her the best workout and she never wants to leave- even after 2hrs of constant running. We've never used the arcade or their private birthday facilities but it hasn't been my experience to notice anyone having a hard time with these aspects of their services. I always get there early-ish so it's never too crowded. I did however go there after 3pm on the weekend and it was very intimidating and appeared to be a zoo.... But we still had tons of fun without incident even with TONS of kids everywhere all at once. It was just overwhelming to see sooooo many kids in every area playing. Staff is very attractive, friendly and eager to help and I've found truth in the statement that they don't always know the policies. However, in the event someone couldn't answer my questions they've always found someone that could. To me, the place is such a great value that the little details don't really matter as much as the total experience. IOW, it doesn't matter if the staff doesn't know every detail about everything or if a random teenager is a bit 'zealous' in the dodgeball arena- my child doesn't know the difference and has an equal amount of fun regardless. LOVE this place and look forward to it every Saturday.

I had my 6 and 7 yo daughters at the Biloxi location and was told it'll be $5 for each and I was…read moresurprised so I asked no other fees?? and was told nope!! well today I see a charge of $50 on my debit card!!! I'm livid! ams my girls couldn't even enjoy as too many teens bullying them and it's dirty too! Needless to say we won't be back!

We've been coming to urban air for a few years now and the kids always love it. The adults have fun…read moretoo! This time we rented out the party room for my niece's 6th birthday party. They got pizza and cake and had a blast. Mr Jay, the maintenance guy came approach us to make sure we were having a great time. Taylor Byrel was always super sweet to the kids in the bumper cars area. Great place for family and young kids!

Fun place for my pre-teens. We got the Platinum package, which included everything! Kids had a…read moreblast. Staff was really friendly and the atmosphere was chill, very family friendly. This was my first time at this location. I'm glad we came! 10/10

It's a total Bounce Pad. It's good for the Kids. The only problem I had was that they book to many…read moreparties back to back. The older folks don't have time to Digress, before leaving. They just put you out and tell you that they have another Party. So you have to go. Our Host was Tomorrow(her name), she was Very Nice .

We have been going for many years n have spent a lot of money there. My last experience was just…read moreawful!!! The waiver didn't work I was kicked out three times n I asked for help to no avail. The little girl was rude n acted like she couldn't be bothered. Rude Rude Rude!!!! I was so frustrated we ended up going to Urban and had a much better experience. They were very helpful n appreciated our business. I don't understand why a waiver has to expire and put your customers through so much trouble. It was easier to use waiver system at Urban.