They allow you to come in and pay and they don't tell you the whole slamball area is closed and they know the majority of the kids like to play in that area and shoot in the slam ball area. A waste of money would , never go back. Paid $69 and they did not get a chance to play in the slam ball area. They need to tell people before they purchase when things are not available. They will not give you a refund or a discount for what you have paid for. The lady name ALIE she is a supervisor over there she was very rude and evil no type of Customer Service at all. read more

So this is based SOLELY on cleanliness. This is a place that kids are jumping and playing and touching everything so one would think that the staff is going above and beyond to keep things clean. My child lost something so I went to look for it. Imagine how disgusted I am as I'm digging through two of the numerous couches and pulling crap out of the couches that have been there for only God knows how long. I asked the lady at the front how often do they clean the couches. She said she didn't know. I asked how often do they clean the facility, she didn't know. So I asked for a broom, a dust pan, a rag and something to sanitize the couch down from all the junk I pulled out the couch. She asked if there was a spill, I told her no, there was a mess I made, so she gave me the requested items. There were 3, yes THREE, staff members sitting in the trampoline block talking amongst themselves, not attempting to move. I had a parent who asked where is the staff and she looked over and said, "they aren't even trying to come help" As I finished sweeping and cleaning one couch, Kristen came over and asked if all of this came from the couches. She took the dust pan and emptied it out and I continued to sweep and clean the couches off. Once I got done i took said items back and requested to speak to the manager. I took Shay aside and asked her how often the couches are cleaned. She said they are cleaned every night. I told her I had a hard time believing that as they hadn't been open for more than an hour and showed her all the junk I pulled from the couch. Old skittles, socks, ice cream packages, baby formula pouch, amongst other crap. Once again this is from 2 couches. She said they vacuum every night however when the couches were separated there was trash between them as well. She said that she doesn't close however they are suppose to clean the couches, wipe them down and vacuum every night. She stated that her GM was headed in and she would discuss that with him and requested that I send her the pictures (which I did). I requested that Zack give me a call, which 24 hours later I still have not received a call from him or anyone else. This place is suppose to be a safe place for your kids to have fun but when sanitary conditions are not being taken care of you are sending your kids into a cesspool to get sick. read more

Altitude Trampoline Park - Trash pulled out from one couch - Trampoline Parks Near Me - Cedar Hill, Texas

See all

The customer service was horrible. The website was running a deal for the cedar hill location, the site would not allow to select date, when I asked for the help the manager was very rude and did not offer me any help. I had to buy the Groupon which was still more expensive than the 2 for 25$ the website was advertising. When I asked for a corporate number I could call for help the manager said there is no number to call. read more

What can I say? You ladies at the front desk noticed my son (7 years) is level 3 autistic, non-verbal, and let him jump at no cost. Twice. We were struggling at checkout (he's a runner...and me trying to pay) and you let my little guy in, no charge. Of course, I pay to jump! --I couldn't believe it! Altitude is autistic friendly. I can't believe you guys don't front yourselves as an autistic friendly play place! Wow. Altitude in Cedar Hill, TX...you guys are the best. Thank you. read more

Altitude Trampoline Park - Audie loving his life! - Trampoline Parks Near Me - Cedar Hill, Texas

Groooosss! There's always trash everywhere. All staff are teenagers and management is POOR. A child peed on the jump floor and I went to tell the staff and they said "thank you for letting me know". 5 minutes later my partner went to go tell them "there are bodily fluids on the floor where children are walking around in socks! It's urgent" and the teenage employee replied, "there are spray bottles over there" Told the manager and the employee started yelling at her. Yikes! Very unprofessional and unsanitary. Trash all around. Dirty restroom and restroom doors don't work. Poorly managed. I wouldn't recommend it. Ever. To anyone. EVER. read more

Altitude Trampoline Park - Bathroom - Trampoline Parks Near Me - Cedar Hill, Texas

I booked a birthday party here and had trouble from the start. The prices online are not the actual prices. I didn't find that out until I saw the email of my reservation receipt. Fortunately they decided to honor the online price. *This was a few weeks ago* My time slot was for when the establishment first opened with the hopes of a lighter crowd. Our hostess was late to work that day, however was apologetic and offered to help in any way needed. I didn't mind because we were still setting up. The highlight is she was very accommodating with my party. Unfortunately she was absent through much of the reservation. One of the kids in my party got hurt and was bleeding. I had a hard time finding someone to help us. (The jump areas were unmonitored during a good portion of our reservation, and when an employee was out there in the jump area she was on her phone.) When I finally found an employee to help she was sitting there on her phone. Ironically there was a sign that instructed the employees to turn in their phones at the beginning of their shift. Then I glanced over to the break room (or whatever that room was) and saw several employees in there. I asked the lady for some ice for the little girl's bleeding mouth. She did not have ice so she gave me a cold water bottle. There is a sign that says patrons must immediately report all accidents, but the lady did nothing else besides give us the water bottle. The preordered pizza arrived much later than scheduled. I have a feeling they forgot to order the food. This park is smaller and does not have as many things to do as Urban Air, but is less crowded, and it's cheaper. The birthday gift from the park was a coupon and a mug. I'm not sure if this party was worth it, or if I should've gone somewhere else. However, the kids did have a blast. read more

See all

We went here to celebrate my goddaughter's 6th birthday! She was excited and hungry. When asked if I ordered the food at the counter where we paid for the jumps, the attendant said, we don't have no food! I said when will they start cooking. She said we don't have a cook. I said can I bring something in she is hungry. She replied no. The other attendant said "I think they only cook Friday through Sunday". The other lady said I would turn the oven on and cook but they said the ovens aren't clean!!! ‍. They don't take cash but there is no sign. There is no sign they cannot serve the food on the board since we brought children to a spot after school that said they served pizza, etc. I won't even go any further than this, but this is one of the poorest jump parks I have ever been to. I would not recommend. The bathrooms are gross also. Most stalls need cleaning and flushing and there is toilet paper and bugs galore. read more

See all

Poorly run by teenagers. There's a line when you come in the front door and the sales staff are always grouped together instead of moving the line along. Not sure how often trampolines are cleaned. read more

Place was good for the kids , only thing was the trash everywhere and restroom was overflowed with a water puddle all over the floor with only a wet floor sign instead of addressing the issue read more

Quick fun with no hassle be careful if you old might hurt your self . Had a blast with the kids.

It's a huge place and has lots of potential, but tears in the foam, and tears in the carpet and sitting sofas. Trash was on the floors of sitting areas and trampolines. There was big wet spots where i'm assuming was spilled drinks. read more

Fun place for me and my cousins but only a little pricey a little disrespectful kids but don't let it bother you read more

Altitude Trampoline Park - Trampoline Parks Near Me - Cedar Hill, Texas

If I could give zero stars...I would. I've observed every violation of safety in this filthy place. There are no workers to keep the kids safe. I called the manager and she gave me the most obtuse excuses on why there are no workers on the floor physically working. I will NEVER visit nor recommend this park. I spent $105 in this place. Don't bring your kids here...unless you want them to get stitches in the emergency room. I'm calling corporate next read more

This place was sooo disgusting. There was NO SOAP in the bathrooms AND NO HAND SANITIZER in ANY of the dispensers during a pandemic...‍. The entire place smelled so bad even with masks on we could smell the stench. To make matters worse there was feces smeared on the bathroom walls. THEN, a transient walked in the facility bundled in a blanket, smelling of feces and urine. He was staring at people making faces AND THE MANAGER LET HIM STAY AND GAVE HIM SOME FOOD AND WATER. The whole time he was dropping his eyebrows and making faces at kids running by. THIS IS A FEC NOT A shelter. I'm all about helping individuals BUT this is a known place for CHILDREN. The gentleman was clearly not mentally stabled. All the employees looked like they hated life. I saw one young kid cleaning the tables the whole time while all of the others sat on their phones, talked to friends instead of watching the foam pit. They ask you to wear masks but the employees have mask on BUT not covering their mouths. There was trash everywhere including on the trampolines. read more

Altitude Trampoline Park - Feces on the bathroom walls - Trampoline Parks Near Me - Cedar Hill, Texas

NO masks. Even from employees working the front desk. Four bathrooms out of order, water fountains still opens during a pandemic. The employees wouldn't stop blowing the whistles but wouldn't say what you did wrong, also not wearing any masks. No sense of things being sanitized at all. read more

when planning a birthday party they were very rigid, unhelpful and quoted prices outside of the contractual rate. very opportunistic and did not seemed concerned with customer needs nor satisfaction. never will do further business with this location read more

We came back again and I just cannot tell you how impressed I was. The workers, all of them - from the attendants on the jump park floor at every station to the workers at the front desks are top notch. All smiles, priority number one service. It's often overlooked how important it is to embody fun when what you are selling is fun. And they do just that. Certainly a value-add. The restrooms were clean and fresh when I went. Highly recommended! read more

My baby and I make weekly visits to this location during toddler time. The price is reduced during that time and it's usually not crowded at all. I love they offer this time for the little ones. They also have homeschooling hours which are at a reduced price. The trampolines are clean and the balls in the dodgeball pit are nice (not dingy or torn). The workers are always friendly and it's just always a fun time for the children. I never really have complaints other than folks watching their children but that's not the company fault. read more

Closed a hour early. States they needed a hour to clean, you're supposed to clean AFTER business hours. Checking people in for 60 minute jump KNOWING they only had at max 35 minutes to jump is insane. Also told me they didn't have the slushy machine up and running just for me to see others with slushees shortly after. Wouldn't recommend. read more

I really wish 0 stars was an option. Customer service here was ridiculous! Brought my sister & her friend here for a Friday fun day. We arrived with our waivers signed & ready to go. Unfortunately, it took us 30 mins to get through the line. Only one cashier was working. Everyone else was useless. The entire place looks to be ran by teens. I asked manager Dedmund why was it only one staff member checking-in customers & his response was, "The rest of the staff is restocking or doing inventory". C'mon it doesn't take 2 people to restock a double door beverage fridge. Plus, the entire staff should not be on inventory duty during business hours! We literally entered the place the same time as one of their employees. Keep in mind, we stood in line for 30 mins. After we finally received our wristbands that same employee finally appeared on the floor to work BUT she was on her cell phone having a personal conversation! They are far from understaffed. Simply put - the young adults employed here are very lazy! Never returning!! read more

This place could do better considering. They weren't taking temps and there is Noooooo Oneeeeeee walking around policing the trampoline park. NO six feet signs visible around the playground. The customers here for the most part are rude and if you put your stuff down and wall away...people will move your stuff out of the way. I strongly suggest that this facility get with the program real quick. No one was walking around with any type of sanitizer/machinery spraying things down. People were actually here throwing bday parties and etc...i get it. However, the establishment can do better. HUGE difference between this location and the one in RICHARDSON,tx! BY FAR!!!!!! The screens you use to type in the disclaimer/liability document isn't being wiped down.....they had 1 bottle of sanitizer at each register , so i think it made like 2 to 4 bottles. Customer service doesn't exist here. It used to be better. Low level of service here. However, i know they will do better and make some changes...I'm hoping. read more

Saw the few bad Yelp reviews but have cheaper price for 6 & under so gave it a try. Has basic features foam pit, dodgeball, basketball and of course ton of trampolines. Wish it had a climbing wall feature. Lacks seating for adults not jumping but watching their kids in jump area. read more

Cool place to burn calories entertain the kids or date night. Try to go during early day or weekdays get really packed. Not much sitting space if you don't attend a party. Kind of pricy also. Look for specials or Groupon. read more

Altitude Trampoline Park - Trampoline Parks Near Me - Cedar Hill, Texas

This is absolutely the almost worst place I have ever been to.... It's very boring for bigger kids but for smaller kids it's a ball ... It made me want to be at home instead of here ... Now I wish I was still in Gainesville Florida with the other important places..... read more

I am not a fan. It is the most simple and basic concept. You can tell it is strictly for over active kids. There is no food to be had, and you can't bring in any food. I feel like I just waisted my money. With so many other options that offer other things to do other than jump you would think altitude would catch up. I will not be coming back until they upgrade. read more

Love this place. They normally have specials and the kids have a lot of fun. Most importantly it's not overcrowded. I fully recommend this place. read more

Went for a kids party, they outsouce to Domino's for pizza and a party includes water. My 11year old enjoyed himself, not sure if we'll be back. Regular pricing for 2 hour jump session is 12.99 per person and you have to buy there $2 socks. read more

Filthy. My son thought there was a rope in the foam pit and it was someone's dread lock . There was trash on the trampolines , mostly dirty tissues. Looks like the place had not been cleaned in a while . Floors were dirty and sticky in the picnic table area. read more

I've had enough. I am fed up with this place. Today, my son went with a group, and I tried to pay when I dropped him off, since I wasn't going to be there to pick him up. "We can't do that." I looked at the girl and said, "Surely, there's a way for you to charge my card $15 now, instead of two hours from now." Guess what? She figured it out! "We can't..." Is what you will most likely hear coming out of the mouths of the rude, disrespectful, immature and untrained employees at this place. Sadly, my kids' friends keep having birthday parties there. We wouldn't go otherwise. read more

My kids love this place! Thankfully there's toddler time, specifically for 6 and under every morning, to get my kids ready for nap time. My 4 yr old begged to have her birthday party here, but I had to get an extra hour because the adults weren't ready to leave. Great place to play when the weather outside is too hot, or cold, or rainy. Safe, simple fun! It pays off to friend them on Facebook to get better deals. read more

Drove 25 minutes after calling and getting a machine to find out this location isn't even in business any longer. Bunch of unhappy kids, could at least take off or put on the answering machine that it is out-of-businesd read more

I came here for the first time at the butt crack of dawn at 5am for a camp gladiator workout. It was fabulous. I was exhausted After. Who would have thought that jumping on an trampoline with your entire workout would take you down like that. The facility was clean no funny smells or anything. Entry was $4 and it came with altitude socks but I would assume that's not the normal price for during the day. The staff was friendly as well. I would love to go again. read more

We had my son's birthday party there today 9/4. Everyone was wonderful & welcoming. A special thanks to our hostess Naudia for all her hard work & awesome personality. Another special thanks to Kendell for being on top of everything. These 2 ladies are truly an asset to the establishment. The entire team worked to make sure we enjoyed our party. We look forward to our next visit. read more