Dear Terry's Heating, and Air Systems The Hill family would…read morelike to express our deepest customer appreciation for the outstanding support that your entire staff rendered us in trying to resolve issues with my father's (Robert J. Bell) AC unit. We were impressed with the tenacity, dedication and customer focus of your responding technicians as well as their advocacy on our behalf in trying to ensure a successful outcome. Management also demonstrated that they stand by their word in terms of serving their customer base, going to bat for us, in efforts to assist my aging father, who has been a very loyal customer with your business, in providing timely and extensive repairs at very little cost, recognizing that he has taken it upon himself to ensure that bi-yearly inspections and repairs if needed are performed by your technicians. We could not ask for a better service support company, as you all have exhibited service above and beyond what we have experienced with other similar service providers in that area of Idaho, quality services that rival what we are now experiencing here in our new home in Boise. We will definitely be recommending your services to others, who may be looking for quality, honest, timely and fair priced Heating, Cooling products and services. Everyone to include the technicians, supporting staff and management should be commended for a job well done. We could not have asked for a more professional and caring engineering support team. You are simply the best of the best. Please feel free to publish our letter for other potential or existing customers to view. They need to know you run a top notch, transparent and quality service, and that they can trust who they are dealing with to provide those services. Respectfully, Laura and Bart Hill

Loren and Nash were our technicians, and what a wonderful job they both did! The day was full of…read morehigh speed damaging winds, snow, and even a four hour power outage, all while these gentlemen were here working to install our new system. Loren kept assuring me that they would not leave us without power, and he absolutely kept that promise. They worked well into the evening to make sure the new system was running like clockwork, and it was much appreciated. We would highly recommend Terry's, especially with excellent employees like these ones!

Our experience replacing the downstairs heater and ventilation system was absolutely an A+++ with…read morethe repairmen!!!!

Our furnace went out on a Minus 7 degree night! When I called Thornton's emergency number at 6 AM,…read moreI got through to a live person who sent out a crew asap. They gave us some heaters to stay warm and replaced our very old furnace in ONE day! The technicians were hard workers, polite and knowledgeable! Best service ever and we love our new furnace. We highly recommend Thornton's!

We had our furnace start making crazy noises on a Friday at 4:30.....yeesh…read more These guys offered an emergency service or a Tuesday appointment. We chose the later. They showed up and diagnosed the problem and fixed it as well as making suggestions about the funance maintenance. Great job!

My experience with Jon's Heating has been positive. Cody (the rep who installs the equipment is…read moregreat) is a plus for the business. Give the business a call.

If I could include Zero stars I would. Ketchum Heating was hired to install a new furnace in our…read morehome and didn't show the day of install though they claimed they showed up and knocked on the door and rang the doorbell....by the way, I had been working in the kitchen 30 feet from the front door all morning! I asked why they didn't call my phone if I wasn't answering the door and they couldn't answer my question. Needless to say we went with another local company who took care of us right away. Upon installing the new furnace they found Ketchum Heating had not properly hooked up the 2 humidifiers they had been paid a year ago to hook up! It's a nightmare when you expect work to be done on a critical component of the home and a company like Ketchum Heating treats the situation with such little respect or a sense or urgency. Buyer beware with Dee Jay and his operation. There are a couple of amazing, courteous and responsive companies in the valley who will go above and beyond to ensure you are taken care of....thank goodness we found them.

They shouldn't even have 1 star. We paid them to install humidifiers on both of our furnaces about…read morea year ago. One of the furnaces just went out and we booked them to replace it. They no showed so we booked another company. The new company discovered that our humidifiers were never hooked up by Ketchum Heating and activated.

The best in service in my book. They came to our home the same day we called. Diagnostic was…read moreperfect as we needed a new facet. After we bought the new facet, we were scheduled one day out and the team were here on time, did the work efficiently and promptly. So excellent!

they are spendy!!! get an estimate and I got charged for things not needed. Fortunately I was…read morethere to see exactly what was done and how long it took.

Dave at High Country gets an A+. He made sure to come out same day to fix the furnace on short…read morenotice. His professionalism and expertise were impeccable and he wasn't gonna leave till he resolved the issue. I rarely recommend people but he is Excellent. Don't call anyone else until you try High Country Heating first.

I had Evans Plumbing come out and replace my main water line to my home. They required a 30%…read moredeposit before they could do any work. When they came out I gave them a check for $1,944.60. A few days later I got the remainder of my bill for $4,537.40 which I mailed in. About a month later I got a bill for $1,944.60 plus interest. To make a long story short, I called in several times to tell them I can see the check cleared my bank but they still said they couldn't find it. They said they will look into it but I never heard back from them but they kept sending me a bill with more interest. I had to call back several times see what's going on. The receptionist argued with me that it takes time to find the check (the check was deposited 3 months ago) and I called 21 days ago, gave them the check number for them to look into and never heard back (kept getting billed with interest). This last call they said they could see the check and it "should" be resolved. If this is the service you like then I'd say go for it.... Update: Evans Plumbing called me and apologized for the situation and told me the feedback/training they provided to their administration dept. I can appreciate a business that knows when their customer was not treated to their standards and is trying to learn and grow from their mistakes. I would gladly do business with Evans Plumbing in the future and would refer them to my friends and family.

Called about getting two toilets fixed. One would run unless you pulled up on the handle and the…read moreother wasn't holding enough water if sat idle for too long. Nothing that shouldn't be a easy fix. First time they came was 4 hours past the allotted time frame. Claimed they fixed it but it was apparent immediately after they left it was exactly the same as when they arrived. Call again to report that nothing was ever fixed. Never got a bill so assumed they dropped it since nothing got fixed. Only to receive a late notice to a bill that never came. Again call to tell them nothing was fixed and no bill was ever received. They agreed the first bill should be dropped and they'll send someone out again to try to fix the problem. This time they came and replaced parts, leave and again nothing works as it should. Same exact problem on both toilets. Call to tell them again nothing has been fixed to only get the answer "well you probably need new toilets". Evan's plumbing is great at showing up late, not fixing your minor issues, not sending invoices then threaten to send late invoices to collection. I wouldn't take a free toilet from these hoopleheads if they offered and should have had my lawyer pursue fraud claims against them.