If I could include Zero stars I would. Ketchum Heating was hired to install a new furnace in our home and didn't show the day of install though they claimed they showed up and knocked on the door and rang the doorbell....by the way, I had been working in the kitchen 30 feet from the front door all morning! I asked why they didn't call my phone if I wasn't answering the door and they couldn't answer my question. Needless to say we went with another local company who took care of us right away. Upon installing the new furnace they found Ketchum Heating had not properly hooked up the 2 humidifiers they had been paid a year ago to hook up! It's a nightmare when you expect work to be done on a critical component of the home and a company like Ketchum Heating treats the situation with such little respect or a sense or urgency. Buyer beware with Dee Jay and his operation. There are a couple of amazing, courteous and responsive companies in the valley who will go above and beyond to ensure you are taken care of....thank goodness we found them. read more