Loren and Nash were our technicians, and what a wonderful job they both did! The day was full of high speed damaging winds, snow, and even a four hour power outage, all while these gentlemen were here working to install our new system. Loren kept assuring me that they would not leave us without power, and he absolutely kept that promise. They worked well into the evening to make sure the new system was running like clockwork, and it was much appreciated. We would highly recommend Terry's, especially with excellent employees like these ones! read more

The kind of folks who will install a system with a leak in the refrigerant tubing and then charge to fix it because it took slightly longer than a year for all the refrigerant to leak into the house. read more

So my furnace went out an Justin the salesman came over and we BS the little and he give me a price with no BS in it and also include a water heater being changed out for a very good good price as well . The foreman Loren an Brandon we're prompt at 8:30 AM and took control and told us how things were going to go very politely they put down carpet mats and did a very very good job with everything . Thank Guys !!!! read more

Our water heater was leaking. The repairman told me that we could get a 50 gallon (replace the old one) or a 75 gallon - which I chose, as my wife likes long baths. After hours of removing the old water heater, awkwardly building a rather ugly water heater pan to fit under the larger water heater, getting it into to the space, only then did he realize that the existing vent, that goes through the brick of the house, would not accommodate the larger vent from the larger water heater. Wouldn't that be one of the first things that a professional would check, to make sure that it would work? So, some hours later, he installed a 50 gallon water heater, but didn't put much effort into drying the floor underneath it. Well, you get the idea. I paid an upscale price for what sure seemed to be an amateur job. But, to add insult to injury, when I requested a detailed invoice I was given anything but! They listed only diagnostic fee, water heater and environmental fee. I need a detailed invoice as part of an effort to get some reimbursement, and when I again requested this I was told "Hi Paul, unfortunately our system does not let us break it down to labor and parts. We are on a value based pricing and breaks it down into tasks. We are on a value based pricing. The most I can break it down to is diagnostic and the task. On the invoice there was a charge of $95 for the diagnostic and $2222.41 for the water heater install." "Value based pricing"? They can't tell me the cost of the water heater and the cost of labor?? That seems really strange to me, and extremely unhelpful in my process of seeking some reimbursement from the warranty company. read more

Needed Terry's for 2nd opinion after my home warranty co. sent another HVAC technician to fix a problem. 1st guy wanted to charge $2K for unneeded duct work on 3 yr old house to "fix" problem. Terry's found several issues 1st guy missed and solved the issue for just the service charge. Highly recommended Terry's. Avoid Intermountain Heating & Air like covid. read more

Furnace went out at my house last month. We called Terry's. They replaced the circuit board the year prior..so they were my go to. Technician comes over..and this is where the problems began. He got the furnace up and running..afterwards stating it's only a "temporary fix" because we need a new gas valve and new circuit board (again). I'm no expert here..but a bit odd that I'm just frying circuit boards left and right. We ordered the parts with them. Quoted at $870ish with install. Next day..after watching YouTube videos about similiar issues..I took a look..found a loose wire in a plug on the board. Well we got it working no prob. terrys has now called me 30 plus times trying to collect money for the parts that they ordered. Apparently cannot return them. So I'm supposed to pay for a tech that either lied..or was incompetent because a it was a loose wire..b the gas valve runs just fine. This place is different..in a bad way. read more

John & Travis worked all day yesterday and into the night - in the snow and artic temps - to get our system removed from a garage closet (to allow for repair from water damage) then put back in so we could have heat last night. They had a great attitude, were professional, thorough and didn't complain about the difficult cold conditions they had to work in. Well Done! read more

I wish I could give them even less than one star. A tech came over to look at my furnace which wasn't working properly. He turned the furnace on, it worked, then he went to check the air flow and it completely stopped working. He then said he didn't have the parts to fix it. Now they want to charge me $79 for the tech that spent 15 minutes of work and made my furnace completely stop working. When I tried to discuss this with them they threatened to sue me if I don't pay for their shotty work. I would not recommend this company to ANYONE unless you enjoy being charged for make a problem worse, 15 minutes with no tools to actually fix anything, and threats instead of customer service. I would not recommend this company to anyone. read more

Man, Terry's Heating and Air Conditioning really saved my life. I woke up to a very cold house. With 2 little ones in my home and no education on how a furnace is suppose to work. I made several calls and Terry's had the nicest staff. I could tell the lady on the phone was really wanting to help me. The man who showed up was so kind. He explained to me what was wrong and the way to fix it. They got it done same day and the kids and I had a warm home once again. The price was right too. Thank you,Terry's Heating and Air Conditioning, for the service you provide to our area. You get 5 stars from this customer. read more

Excellent customer service and the gentlemen who repaired our furnace stood out in the cold for hours til they had our heater up and running, I was highly impressed with their knowledge and would recommend them to anyone who needs heating repairs! read more

You get what you pay for. But with these guys, you will pay way too much. Have had several bids over the years from them and they never, ever come in other than the highest. If they were middle of the pack, would probably use them. But won't pay for their tv ads. read more

Dear Terry's Heating, and Air Systems The Hill family would like to express our deepest customer appreciation for the outstanding support that your entire staff rendered us in trying to resolve issues with my father's (Robert J. Bell) AC unit. We were impressed with the tenacity, dedication and customer focus of your responding technicians as well as their advocacy on our behalf in trying to ensure a successful outcome. Management also demonstrated that they stand by their word in terms of serving their customer base, going to bat for us, in efforts to assist my aging father, who has been a very loyal customer with your business, in providing timely and extensive repairs at very little cost, recognizing that he has taken it upon himself to ensure that bi-yearly inspections and repairs if needed are performed by your technicians. We could not ask for a better service support company, as you all have exhibited service above and beyond what we have experienced with other similar service providers in that area of Idaho, quality services that rival what we are now experiencing here in our new home in Boise. We will definitely be recommending your services to others, who may be looking for quality, honest, timely and fair priced Heating, Cooling products and services. Everyone to include the technicians, supporting staff and management should be commended for a job well done. We could not have asked for a more professional and caring engineering support team. You are simply the best of the best. Please feel free to publish our letter for other potential or existing customers to view. They need to know you run a top notch, transparent and quality service, and that they can trust who they are dealing with to provide those services. Respectfully, Laura and Bart Hill read more