The worst company I have ever ordered a service from. They are a third party re-seller and rely on Cogeco to fix any issue...I got the device on day 3 after ordering the service but I had to wait for a week to 'self-install' the service because that is what their system recommended... despite several requests to send a tech, they insisted it needs to be a self-install... on the day of activation, of course it didn't work. and not I have to wait for them to assign and send a tech over... and they keep telling me, don't worry... I have kids at home who need to study and do their homework, my wife and I both work from home and cant do that without internet.. but ya, don't worry. read more

Go elsewhere. Seriously. This company is absolutely awful. I've been with them since May 2023 and am calling today to cancel. Internet constantly goes out for minutes at a time, multiple times a day. It is next to impossible to speak to someone. I was promised a credit on my bill due to all the issues, never got it, I was promised a service tech to come and see what the issues are, nobody showed up, soooo many hours on the phone with them, and nothing is resolved. I was just home for 12 days over the holidays and my wifi was continually going down, like seriously 15-20 times a day. I reset the router, modem, etc (which takes forever to come back up again) only to have the issues continue. I am on a hybrid work schedule where I work from home 2 days a week. I have been kicked out of Teams meetings due to the internet constantly going down and damned if I'm going to lose my work at home privilege due to bad internet. Trying to deal with these people is hopeless. I spent 2 hours on the phone one day with this woman and was soooo frustrated as we couldn't get things going even after they sent a new router. She made me hook the old one back up again and it worked fine for a couple days until the issues started again. Called back and they had me hook up the new router and the guy said it wasn't registered so he had to do that. Why did I spend 2 hours on the phone with that woman, clearly she didn't know what she was doing. Completely rude and inept staff and service. read more

Good price. Fast internet. But VERY POOR television quality. Watching television is a terrible experience due to the constant pixelation beteen images. Don't waste your money. read more

Altima telecom is by far the worst ISP you can go with in Montreal. Their DHCP server is completely misconfigured and I was losing connectivity every 1 hour. They tried everything but couldnt figure it out. I am a network administrator myself and we narrowed down the problem and pin pointed it to their end. I have called their office for 2 months straight every single day with no exception and everyday was the same thing "we're looking at the issue with our network administrator" but still the problem was never resolved. If you want cheap internet that cuts every 1 hour and that eventually drives you nuts then go with Altima but I can certainly tell you that their leased lines from bell and videotron both do the exact same problem because the DHCP server on the local internal altima side is completely broken. WARNING DO NOT GO WITH THIS COMPANY!!! read more

It has been over a month now since I signed up. And it has been almost a month since Altima updated my account to assign a static IP to me (which I was forced to request because Altima claims this is the only way that port forwarding will work - which I doubt as I never had to do this with any other FTTN reseller). Since then, the modem needs 40+ minutes to connect. I have called a number of times, I have submitted tickets - NO ONE gets back to me, NO ONE follows up despite promising to do so. It is NOT the modem - Altima has already sent me two and I also tested with one that I own. Obviously, no one at Altima cares. read more

Save yourself. With couple of disruptions of service in first 10 months would have been happy. For past about 6 months the TV not watchable. keep reporting have tech say will monitor, or replace a box. The problem likely bandwidth restriction. Tv jagged, right now audio ..no video. I called them 2 weeks ago and said was having surgery like to be able to watch tv while recovering. oh..when signed up talked into high data package as would be needed to watch TV. So I have been paying for higher throughput and TV and not getting. Am looking at alternatives. Trying to do homework this time. leaving this warning for others. Oh, still waiting for credit on my account for the month the TV didn't work at all. I call send emails, and so have to say STAY AWAY FROM ALTIMA! read more

I'm writing this comment using my cellular data. Why, you may ask? Because Altima is hands down the worst internet I've ever had in my life. This week, I've missed my university classes because of poor connection, wasted HOURS on the phone to try and fix the problems all week long, wasn't able to do any research or advance my work. Not only that, but Virgin offered me the same deal for 5$ less. Save yourselves the trouble and choose a more reliable brand. Altima fucking sucks. read more

After hiring the service and paying $200 at Altima Telecom takes three weeks to tell me that in the area where I live they have no coverage, the modem they sent me was already returned to them and it is in their offices according to the tracking number, this is the fifth week and they are still without refund me my money back. read more

Attention, the configuration of the router H268A is not completely accessible, you only have access to the restricted version of the configuration, so no DynDNS for example or impossible to have a DHCP server other than that of the router . Moreover it seems that it is impossible to access your LAN from outside even by configuring a machine in the DMZ of the router ... And after 3 attempts to contact by email or web forms ... No return for almost a week! Certain restrictions of use should be made known to future customers because they seem accessible by looking at the user guides but are in fact not functional. read more

After I paid for Internet service to be installed, and when calling to know when the technician would show up, I was informed the service I was requiring was not available in my area. So I asked for a refund of my money. It has been almost 2 months and the refund has not been issue. read more

Please please save your money and energy and stay away from these people for your entire lifetime. Altima has the worst customer service I've ever seen, very rude people, unprofessional and clumsy. They lie to you all the time and you will never know what to do when a problem arises! Worst in Canada! Just stay away them. read more

ALTIMA TELECOM DOESNOT even deserve a 1 star. There should that option for zero rating. This is due to frustration but it is the reality for those of us who pay for their services. I am here to express to frustration, the cheating and the lack of professionalism I have received from Altima Telecom. I have been with this internet provide for six years now. For the first five and half years, I used to pay for unlimited internet but we were never home during the day, so we hardly used the internet and I guess they were happy. Though we still had challenges here and there, they were minimal. Then COVID set in, and we had to stay home and that meant using the internet more frequently. The internet was doing fine supporting three gargets at the same time. Then about five weeks ago, internet gradually started to slow down, they told me that my modem was old which is not true. They asked me to pick a new modem from Markham after spending 4 days without internet. I picked up the modem, they situation did not improve. My children went to Camp and I got a =break from work so we were using the internet less but then I realized that we could NOT even use zoom without interruption. I called them on Thursday, the first technician I spoke to, who never disclosed his name, said that they had been having similar issues so I needed to reboot the internet, but my daughter was in the middle of a zoom call. So they asked to call back. I called back and spoke to another technician, his name is Larry, he said the it is because I pay for only 15 mps, it cannot support any connection. I asked a simple question but I have been using the same internet and the major issue gradually got out of hand since we started staying home and using the internet more and now the internet is completely off and I did not have these issues before when I was hardly using your internet despite paying for it. Moreover, when I signed up six years ago, I signed up for unlimited internet. Please note that I pay $600/year for internet only. It is actually supposed to $700 plus /year but I choose for a lump sum single pay rather than a monthly show commitment and thus a discount. Therefore, it is ideally $700 plus and for internet only but it cannot even upload a page, the most upload speed we have gotten is 0.48 and I think 2 for the download and so some reason we have to switch between 2.4 and 5.0 network and determine which supports our computer. Larry told me to pick up a new modem and now the story became a modem story, however, despite the second new modem in 6 to 8 weeks, things have gotten worse. My son couldn't even attend his class this morning, he had to shut down because he could not pick what the teacher was say. I called Altima and after about 25 minutes they dropped my call. I am a struggling single mother and I pay for your services. Please pay back my money and I get a new provider. Last year, I spent two months between July and September without internet when I moved houses. You never even bothered to refund my money. A VERY FRUSTRATED CUSTOMER FARIDAH N. The first part of the review was written on September 9, 2020 and things have gotten worse. September 17, 2020. I have not had any functioning internet, not even for one garget since yesterday. My son stays home every the other day, he cannot even join his class. He tried to send an email and it couldn't through. Now we have use the phone data in turns. I work from home and my students are complaining. People have complained but I don't why authorities cannot investigate this awful business. Faridah N. read more

I wasn't quite sure about signing up with Altima Telecom but once I made that decision, I am the happiest person. I have received excellent level of customer service and technical support. The browsing speeds are the best and the quality of customer service is top notch. Good Work! read more

I booked an internet installation nearly a month before I moved to a new apartment. On the day, the technician calls me and says he's here, I look outside and no one is there. I ask him the address and turns out, he got it wrong. Too bad for me, he says, I have to call Altima to reschedule. So, after an hour on the phone, I finally reschedule a week later. Keep in mind that like many of us, I exclusively work from home. Altima was kind enough to cover my bill for the month of July for the mistake. Fair enough. The technician got my address right the second time but asks if Altima sent me the router and modem. This is the first I hear about this as the service rep said that the technician was coming to install everything. He leaves, so now, I'm facing the prospect of losing another week's worth of income. After a couple of hours on the phone with three different customer service reps, I was told that Altima mailed the modem and router to my address only four days before my original installation appointment. Under the circumstances, Canada Post deliveries take a minimum of two weeks, if that. I was told that until the things arrive, I won't have internet and that they'd have to reschedule me for the third time. I've never experienced such a run-around for something so simple as an internet installation. I lost almost a week of work thanks to Altima and being told I was going to lose more income was unacceptable, so I cancelled Altima service outright. A major telecom company helped me out and is coming to install my internet in 24 hours from now, without hassle. Sure, Altima can save you tons of money on internet, but if you want things to be done right and without issues, look elsewhere. read more

I took the service for a year. I paid online for it but before enrolling into 1 year service, I had chatted and called the customer service to ask if I move to another location what would be the cost? I was told that it is 10$ for as administrative fee. Now I am asked to pay 60$+ tx to move the same plan from Winnipeg to Montreal! And I just got enrolled in October 2019 and we are now January 2020! Lies from the customer service and nothing explicit written note on the website about this either. The reason customer service provide because they would have to cancel Winnipeg account to reopen a new account for 12 month but I have to pay extra money to get same service in Montreal because it is videotron and not Shaw so instead of total of 33$ in Winnipeg , I would have to enroll in year contract in Montreal + pay administration fee. I can get administration deducted if I go online to pay it otherwise on phone I have to pay the admin fee + new contract for Montreal service!!!! this makes absolutely no sense because I am unable to cancel it online to get deductions as seen on promotion had stated. read more