the worst experience you can imagine over 2 hours waiting time no one come to explain why, front desk lady with black hair was extremely disrespectful and was chatting and gossip all the time and offer no help at all read more

BEWARE: Dental State Board of Commission: My family had been going to Altima for years. Dr. Lekkas and Dr. Lee as well as their "old staff" were amazing but most have quit as this place has gone to shambles! This place is shady and have false advertisement. Just a few examples: We received letters where we were all promised Free Whitening Kits after scheduling appointments for 2021. So after the appointments were scheduled and completed, the complementary kits were like getting a pot of gold... whereas they stated that they had run out. I called several weeks later and they said that patients had to finish their treatment prior to getting the kits (which they did)! During the last call, they were attempting to charge me bogus copayments trying to extort money and scam my dental insurance. At the end of the day then they told me that the kits were only for adults as they were running out of excuses. Please see the attached description so you can see that I am not making this up. I will never return to this place again because they are complete scammers!! read more

Altima Dental- West Kendall - Orthodontists Near Me - Miami, Florida

Worst dental care and unprofessional non-responsive management I've ever dealt with. I'm still getting texts and reminders to schedule an appt after I walked out during a 45 minute wait for the last appt and 2 reviews and requests for the office mgr to please call me. Nothing. read more

Everythings overpriced. I was told before AND after my service that I was completely covered by my insurance yet they still wanted to bill me. never coming back read more

I've never taken the time to write a negative review .. but my experience was so awful I couldn't let it go . Front desk does not communicate with medical staff on appt needs. Services to be received were contingent on the time staff had once arrived not the appt scheduled . Demeanor of receiving hygienist was super impersonal and unwelcoming for being my first experience. Was called and texted multiple times to confirm appt and change appt time because of scheduling issues and in order to provide me requested services only to get there and be told it depends on exam. And if additional services were needed would be scheduled back a second time time . Which is not what i was told by multiple people . They offered be another appt time 3 hours later when i already had requested time off from work and kept my daughter from school event to make appt . Never again . Horrible experience read more

I've been coming to this place for over 2 years and they are amazing . Dr. Lekkas is wonderful and has great bedside manners on top of that he really cares. Staff is amazing too, office manager is wonderful! My kids also come here and they love it. read more

Do NOT come here!! As I sit here (in their office) I am surprised at how many similar situations to ours I am reading in the reviews. Please save yourself the trouble and go anywhere else. These people are trying to charge us for a claim from 3 years ago! It was a procedure that was covered by my insurance at the time, but they sent it under the wrong patient name so it was denied... Three years later they want to sit here and make it seem like we owe them all this money. I really hope this gets resolved and it's safe to say that I'll never be back. read more

Worst Experience. I went for an appointment I had at noon and at 12:47 I still wasn't seen . I went to the receptionist to ask why and she said there was an emergency and I could come back at 2pm. It was ridiculous , why wasn't I informed when I got there that there was an emergency ? I can understand that there are emergencies , but you should at least let us know . Not wait until 40 mins later for me to ask . Then I was able to be seen and the hygienist came in and took x-rays and went to get the doctor . 30 mins later the doctor comes in who is very sweet and try's to make small talk . I'm sorry that your staff messed up by not informing me of the emergency early on , but you're the doctor and are the one in charge . An apology from her for my wait time would have been nice . She spent 5 mins checking my gums and then I was informed that I would have to come back for my cleaning . They inform me that they meet patients first , take x-rays , then have them come back for a cleaning . This was a lie. My mother goes to the same office and on her first visit they not only took her x-rays but did her cleaning as well . I have never been to a doctors office that can't do a simple cleaning the same day ! The receptionist then came and got me and told me very RUDELY that "it is a dentist office and there are emergencies ." I understand that , I am in a family of many doctors that own their own practices , but informing the patients of wait times due to emergencies should I be required ! And you probably shouldn't lie to your patients about not doing cleanings on first visits !!! So I basically waited about 2 hours for 5 mins of c-rays and 5 mins of the doctors time. read more

My kids pediatrician recommended this dental office when I asked if she knew of any nearby Pediatric dentists. What a find! Making an appointment was pretty easy. My kid was seen at our appointment time. I loooooove punctuality! The office is nice and clean. There are TVs in each room, which I'm sure a lot of kids would appreciate. Martha, the hygienist was really nice and friendly. Dr. Arroyo was very sweet with my child as well. I definitely recommend this office if you're looking for a pediatric dentist but don't want to deal with the crazy long waits for an appointment or crowded waiting rooms. read more

Dentist are good. Normal. But you will get robbed. This place over bills insurances and makes you pay pretty much for every visit out of pocket. Even for a regular cleaning that's suppose to be covered by insurance they make you pay 60$ out of pocket. I have great dental insurance and have never had to pay for a cleaning before. Then before you can even get your first cleaning they make you come in for a pre evaluation which you will also have to pay for. Then they make you reschedule again for another appointment for the original cleaning you wanted. Definitely check out other options. This place doesn't care about your health just how much they could get out of you and your insurance. Everything else is normal, place is new so it's clean. Dentist are nice. Watch out for office staff and how much they bill you. They are crooked. read more

Have been going here for years. Showed up recently for a long awaited appointment, checked in, they have you sanitize and take everyone's temperature which is great. However they are now charging an additional $20 fee for their employee's PPE. Umm excuse me? That is very sneaky, especially cause they do not inform you of this when making or confirming your appointment. You're literally standing in the office already checked it then forced to pay an additional $20. Disappointing. read more

Really great dentist. The office is really nice and clean. They have TVs at each station. My daughter loves it. Which sais a lot for a kid going to the dentist. Dr. Lee is great and really great with the kids. Cleanings come out awesome. The even have an orthodontist as well which I plan on taking my daughter too as well. Recommend to anyone. They do both pediatric dentistry and adults. read more

My experience is with the West Kendall office. I recently made my first appt via their website. I immediately received a link and filled out all of my paperwork (including DOB). I received an obnoxious number of reminders - 4 emails, a handful of texts and 2 phone calls. The day before my appt I got a call asking me to return the call to confirm, which I did. I arrived at the office this morning and was informed that "today is a pediatric only day." I told the lady behind the desk that I had received multiple confirmations including a confirmation via phone (from an actual person) the day before. She told me she had called me personally to cancel. I informed her that I did not get her phone call or message and that I was awoken this morning by another reminder for this appt. She was not apologetic at all, reiterated that she had called me and asked me to reschedule. When deciding on a new appt she didn't write anything down and just shrugged her shoulders and said, "that's ok." I will not be going back. read more

The staff is great, fast, super professional. They did a great job with my kids with great results. I will defiantly recommend this office and defiantly coming back from now on!!!!! read more

The doctor is always rude, and extremely unprofessional. My daughter was in severe pain, I made an appointment for her and mentioned she had an infection due to the fact that she had pus and a fever. This doctor scolded my daughter, he was pissed for us using the word "infection", this was even before he looked in her mouth, so after belittling her he told her she didn't have anything, nothing at all.. I was lucky enough to get an appointment with another dentist and sure enough my daughter did have an infection. Where did this people get this bitter and ignorant human being from? And this is not the first time that he treats my daughter this way. read more

More than 90 min waiting time with appointment. I came twice... 1st appointment in the morning and I had to wait 20 min.... read more

Dr Francisco Azar is horrible and extreme unprofessional. He treated my kid that is only three years old. He was extremely rough and impatient with my kid. We left the practice, we didn't understand how this doctor was treating my child. He yelled at the kid and was really impatient with him. If you have a child, do not see Dr Azar. He shouldn't be working with kids. read more

I was looking for a good dental office since there are so many money hungry dental offices with poor service! I came across Altima dental and made an appointment! I fell in love with the service! NO WAIT! I was a new patient and was seen in less than 15 minutes! The staff is awesome! Ingrid the receptionist is very nice and Diana very thorough! Dr. Nancy Lee and her assistant were outstanding! Dr Lee explained everything perfectly. I highly recommend Altima dental for your dental needs!! In addition, I picked this place to have both dental and orthodontics in the same place. I experienced Dr Lekkas and all I can saw is WOW! He was so amazing, thorough, personal and made me feel so comfortable! Explained everything Step by step. Once again i had no wait to see the doctor. Second time and no wait! Yvette the orthodontics manager was also very personable and thorough. Explained the process and finance step by step and was totally sweet and amazing!!! This place gets 10 stars!! read more

0 STARS! Kendall Community DO NOT GO HERE!! Unprofessional Staff. I got a bill home as if I was seen for Dental work at their office. They made a claim on my insurance and had the nerve to charge me for over due payments. WOW! I was never a patient there. SMH. All I did was walked in asked if they took my insurance. Front desk lady asked for my insurance card and said call back later so I can tell you what you will pay. I called and all I heard was all kind of overpriced dental work. Claiming a patients insurance when they never was a patient at their office is FRAUD!!!!! read more

Never again! As I write this review, I have been sitting in their office since 1:30 because we had a 2:00 and a 3:00 appointment, it is now 4:00! I have seen several patients come and go while only one of my kids have been seen.. This is absolutely RIDICULOUS! When I ask the lady at the front desk she says the patients that have gone in are cleanings and that my boys are their for a procedure? I don't see what difference that should make when we were there ON TIME! If you value your time do not bother with these people. And they like to charge for procedures, they say they performed BEFORE even consulting with the parents. My kids have been coming here for about a year because it was one of the few dentist where their insurance plan was accepted, luckily I recently switched their plan and we have many more options. This will be their absolute LAST visit at this place. read more

I urge anyone who is looking for a pediatric dentist to AVOID THIS PLACE. aside from the fact that I had to wait an hour and a half for them to see my baby sister the nurses and doctors were not welcoming. He spoke to my sister very fast and she was more scared than secured. Once he went to put anesthesia he shook her head vigorously and without warning scaring her. After which he left for 15 minutes to his office. I had to ask the nurse to call him in because he was taking longer than the 5 minutes he claimed. He did the procedure very fast while she was crying the whole time. He did not stop to calm her down or make sure she was okay. This is not a good doctor and I urge you to avoid this place. read more

1st and last appointment at this office. Made my appointment 2 weeks in advance and forward all my insurance info as well. However, I get a call the day prior to tell me I had to assign a primary dentist. I go online immediately to do it. I arrive at the appointment 16 minutes late. They refused to take me on my 1st appointment. Changed my primary dentist again and decided not to go back there. Receptionist was very inflexible and lacked any customer services skills. read more

I had my new patient appointment on a Friday morning with dr lee for a dental consultation . Dr lee was great on time and very professional. I really liked her . I wasn't so satisfied when I had called to make my appointment and they told me that I would have to make a separate appointment with the hygienist for a routine cleaning. However I was very impressed by the staff because they remembered I wanted to get my evaluation and my cleaning on the same day and they were able to schedule my cleaning right after I saw dr lee. I had the best cleaning ever with Yanelis !!! She rocked !!! Took her time, very nice, and took pride in her work. Everyone was superb from the front desk to Ingrid checking out. The x ray tech was great too! I had a good experience! Loved that they were able to satisfy my request since I'm a busy mom with my time very limited . Thank you Altima dental :) read more

I love this office. The Front-office staff is super nice and very good! My kids, fiancé and I all go here!!!

Staff is clueless when it comes to insurance billing. Their Doctors are great. But I repeat, their staff have no idea how to bill a patient, what to bill, and if they do make an error (they did with BOTH of my kids when I took them there) they took 7 weeks to refund the money that I had to fight with them and show them that they were wrong. You can take your kids there but make sure that they know what they are billing you for! read more

Great dentist,but you wait for hours !!!! Time to look for another dentist for my kids!! Just horrible!!!

Dr. Lee is great. It is a shame that I can no longer be her patient because her office is so incompetent. This is the WORST office I have ever come across. From not returning calls to giving you the wrong information, I decided to find a new dentist because I can no longer deal with such incompetence. REALLY SAD because I do like the dentist. read more

Ver attentive staff. Very patient with the children.

I would give them a negative star if I could. The people at front desk staff are very nice. The doctor on the other hand is garbage personified. This woman would not know bedside manners and a prophylactic by the same name. read more

This is my first review ever, but I was so outraged that it had to be done. This was one of the worse experience at a dental office ever, they completely made my child's first dental visit into a nightmare. If you have a child and are looking for a dentist DO NOT come to this place. Staff was not friendly at all, unprofessional and complete disregard for the patients best interest. Also please check your claims they might not be accurate. read more

This location ever runs on time. It's like rush to be there on time only to wait almost an hour. Making appointments is painful as the staff does not seem to understand what they are doing. It seems like they are trying but it's frustrating. Maybe if they wore more comfortable clothes such as scuba instead of skirts an high heels they could improve. Like I said they are nice but scheduling stinks . read more

I went today and saw Dr. Nancy V. Nguyen. She, as well as the rest of the staff, could not have been nicer or more professional. I have a legitimate phobia of dentists and Dr. Nguyen made me feel at ease. My procedure was pretty much pain-free. The office staff was so kind and helpful. Thank you for a great experience. read more

Took my child here to start her ortho treatment. We went through all of the initial appointments & had her braces put on. We had her there for approximately 5 months before being transferred (military).. once we were in our new town, I started looking for another ortho to transfer her care to. I found one & spoke with the manager at Altima to get my daughters records & for them to release her from my insurance. At this point she had not been seen in that office for about 7 months. The manager assured me they would send the necessary documents to the insurance company so that our new ortho could pick up her care. Well... a year later I just get a phone call from current ortho saying claims are still being rejected. This office is STILL getting benefits from my insurance on my child whom they have done NO CARE for almost 2 years (in dec). How can a company be so heartless to put a family through this when we had MILITARY orders to leave the area. WOW. Please beware of this facility.. now I'm going to have to basically pay FULL price for my daughters braces when she have full coverage through the military all because they are greedy!! #OnePissedOffMama read more