Subpar treatment throughout the week leading to the burial. Stars only because the end (did not!)…read morejustify the means. My cousin's body had to be flown in. This catapulted the family into making a rush choice of Brown (Well, there are only two...). By the time I arrived, arrangements to get the body had been made. Calming angst, my cousin even came in a day earlier. This is where the deplorable starts. His mother wants to see him and asks when she can. The funeral director gives a (dis)comforting speech on how he needs to hire more people, this is a busy weekend, so he can't prepare the body until the last minute. Please, spare us the detail of why you can't do your job. A few words to insist that the body could not be prepared until the viewong would have been better than basically telling us, "I don't have time for you." Next, instead of revealing that my cousin was broad-shouldered and would need a plus-sized casket, then offering the lowest-priced option...he breaks out with a yard stick, doesn't tell us what is going on, leads us to the casket room, and starts measuring, while describing his breadth. Really?! This is heart-wrenching! I was going to keep my tongue--until all persons who accompanied us had the same shock, discussed at the viewing. Gheez! The #1 job is to COMFORT the family, not further stress us out.

Chrissy and the team were amazing. My father's service was everything we asked for and some. They…read morewere very honorable and professional. They made everything easy as it could be.

This company lies and only really has no morals for anyone except the person that is paying them…read more My father recently passed and had an online obituary where guest could leave comments and thoughts. All comments were deleted and not available for viewing. There was no viewing or funeral thanks to greedy family member that was in charge of my dads services. Because they were getting paid by said family member they chose to take the road to deny the family any viewing or the ability to leave thoughts and prayers. Sister went up there daily to get her copy of the death certificate. Each day they said that the state was backed up in getting them issued. Today they called my sister to inform her that the family had already picked the death certificates up. They new darn good and well that they were contributing to an immoral family member just because he was paying them.

Being a grave finder also called (gravein) I get to find and see a lot of amazeing memorials as…read morewell as visit the unknown Hazen cemetery is a peaceful resting place for many it's well kept and maintained

a minute ago I wish I could rate them 10 stars - but I…read morecan't! My mom passed away in San Antonio, TX and they coordinated with another funeral home and solved problems the one in San Antonio couldn't and transported her body from San Antonio to Little Rock. The staff was so courteous and caring and went out of their way to make me feel everything was under control because the last thing I needed was stress during that time. Craig and Mandy took amazing care of me and were patient with me during my constant barrage of questions and concerns. Also, the way my mom looked was incredible. It's almost as if they knew how she had looked all her life and she looked so peaceful and natural. They dressed her in an outfit my wife picked out and put the jewelry on her in such a classy way. The graveside funeral itself was such a special time for our family and was exactly what we wanted. Billy was so caring, patient and compassionate. I could tell this was more than just a job for him - he really cares about people and God bless him! We never felt rushed or pressured. If you ever require their services (and I pray it's a VERY long time before you do) this is the place you need to call. Thanks so much Smith Funeral Home for a job amazingly done!

From the owner: The caring and experienced professionals at Smith Family Funeral Homes are here to support you…read morethrough this difficult time. We offer a range of personalized services to suit your family's wishes and requirements. You can count on us to help you plan a personal, lasting tribute to your loved one. And we'll carefully guide you through the many decisions that must be made during this challenging time.

Keep up with your recent for a prepaid burial Iis all I can say. Otherwise okay. But do not…read morehesitate to ask for a price match! Even if u r told it's tacky and it's not price chopper. Its still a business and business understands that. Don't be taken advantage of in a time of need thats whats disguising. Stand your ground otherwise a good place.

From the owner: Specializing in: - Funeral Planning…read more- Funeral Directors - Funeral Supplies & Services

These people were so kind. I had a lot of pressure on me & of course my family wanted me to screw…read moreeverything up. The guys there guided me through the process & went out of their way to make sure that anything I needed to prove that I had my father's memorial was absolutely the case. They were so understanding!!

They really made a difficult task bearable. Chris Meseke took the time to explain everything to my…read moremom and me. If you are local, Gross is the only one that doesn't transport the body out to another city or location to do the actual cremation. You can get on a payment plan with no interest.

I attended a funeral here for Lucille Cody on 10/27/16. There was plenty of room for the family to…read moresit in a side room to leave room for plenty of other friends and visitors in the main room/chapel. The staff offered us coffee and water and had tissues and a sign in book hwen we arrived. They have a covered parking for their vehicles but family can use it the day of the funeral to be in the processional. No escort but its small town se we really didnt need one. There is ample parking for visitors accross the street in a parking lot and also parking along the street.

I am in shock. This company has buried several generations of my family. I expected more from these…read morepeople. First, I spoke with Mr Robinson as to what was happening with my mother, who had pre planned her arrangements. He told me he would have someone in New Orleans would be their partner to pick up her body They charged double because of this . They also knew we had burial policies purchased from them but tried to act as if they didn't know and left them off of the invoice. They didn't follow through on schedules as promised, and we got to the graveside and things were not set up at all. Very poor service. The current Mr Robinson should be ashamed and know that his family would be ashamed that this is what it's come to.