I attended a funeral here for Lucille Cody on 10/27/16. There was plenty of room for the family to…read moresit in a side room to leave room for plenty of other friends and visitors in the main room/chapel. The staff offered us coffee and water and had tissues and a sign in book hwen we arrived. They have a covered parking for their vehicles but family can use it the day of the funeral to be in the processional. No escort but its small town se we really didnt need one. There is ample parking for visitors accross the street in a parking lot and also parking along the street.

I am in shock. This company has buried several generations of my family. I expected more from these…read morepeople. First, I spoke with Mr Robinson as to what was happening with my mother, who had pre planned her arrangements. He told me he would have someone in New Orleans would be their partner to pick up her body They charged double because of this . They also knew we had burial policies purchased from them but tried to act as if they didn't know and left them off of the invoice. They didn't follow through on schedules as promised, and we got to the graveside and things were not set up at all. Very poor service. The current Mr Robinson should be ashamed and know that his family would be ashamed that this is what it's come to.

Subpar treatment throughout the week leading to the burial. Stars only because the end (did not!)…read morejustify the means. My cousin's body had to be flown in. This catapulted the family into making a rush choice of Brown (Well, there are only two...). By the time I arrived, arrangements to get the body had been made. Calming angst, my cousin even came in a day earlier. This is where the deplorable starts. His mother wants to see him and asks when she can. The funeral director gives a (dis)comforting speech on how he needs to hire more people, this is a busy weekend, so he can't prepare the body until the last minute. Please, spare us the detail of why you can't do your job. A few words to insist that the body could not be prepared until the viewong would have been better than basically telling us, "I don't have time for you." Next, instead of revealing that my cousin was broad-shouldered and would need a plus-sized casket, then offering the lowest-priced option...he breaks out with a yard stick, doesn't tell us what is going on, leads us to the casket room, and starts measuring, while describing his breadth. Really?! This is heart-wrenching! I was going to keep my tongue--until all persons who accompanied us had the same shock, discussed at the viewing. Gheez! The #1 job is to COMFORT the family, not further stress us out.