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Services - Altered Image

Clothing alterations

Clothing mending and repair

Custom tailoring

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People searched for Sewing & Alterations 1,112 times last month within 15 miles of this business.

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Stitch It Clothing Alterations - Receipt with my whopping 10% customer satisfaction discount... so generous.

Stitch It Clothing Alterations

(7 reviews)

I brought my garments to be dry cleaned at Stitch it on a Saturday and was told they would be ready…read morefor pick up the following Friday. They took my name number and I pre-paid for the items. Got my receipt and left. I went to pick up my garments on Monday of the following week but I didn't have my receipt. i told the lady at the counter I didn't have the receipt and to check the computer by my name and number. in the process they couldn't find my order and she refused to check the store for my garments. The only thing she wanted was the receipt. She had no customer service skills and treated me as if I was trying to scam the store. I was very frustrated and got into an argument with this very rude employee who pointed her finger in my face and offered no solutions to my problem Upon leaving the store they followed me to my car took pictures etc. I called their head office and emailed them and they haven't responded to this day. Please don't do business with Stitch It they have no customer service skills and a very rude. long story short I went back to the store a week later to get my dry clothes and discovered they entered my name on their computer incorrectly and hence the issue with locating my name and order. The entire problem was caused by their employee mis spelling my name. This business is a complete joke stay away.

I took a dress in this evening to ask what could be done to alter it and give me some more space in…read morethe rib area as the dress will not zip up all the way in that section. What I expected was to discuss some options to alter the dress so that it can fit. Instead, I received a lot of head shakes of "no" and a dismissive attitude by the person on shift. I was told to get the same material and then they can alter. I won't be able to get the same material. I wanted to discuss some other ideas with the person on shift, but she kept rudely interjecting before I could finish what I was saying. As a business that people rely on for alterations they can't make themselves, is it too much to ask that the people working for the business listen to the potential customer's ideas and questions and talk through a few options? Not just tell the customer they need to go do something they won't be able to achieve. Really disappointing.

Altered Image - sewingalterations - Updated May 2026

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