Cancel

Open app

Search

Joan's Tailoring

2.0 (4 reviews)

Services - Joan's Tailoring

Clothing alterations

Clothing mending and repair

Joan's Tailoring Photos

You might also consider

Recommended Reviews - Joan's Tailoring

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of A L.
0
2
0

8 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

Verify this business for free

People searched for Sewing & Alterations 1,934 times last month within 15 miles of this business.

Verify this business

Spotless Dry Cleaners

Spotless Dry Cleaners

(3 reviews)

I took a jacket (Napapijri = very expensive) to have it dry cleaned and it came back damaged. I…read morereturned it and immediately tried to call the Manager Wayne C. to no avail. I asked his assistant to have him call me back in numerous occasions to only receive a call back after almost 2 weeks. He claimed that the processes they use would not cause that type of damage indirectly (or not) implying that I caused it. He offered no solution other than return the jacket to me. He was extremely rude and unpolite, and his only offer was to return the jacket "as is". After 3 days, he still didn't. Since I know that I am not the only one who suffered his lack of responsibility and manners, I had to place a complain with the Canadian Better Business Bureau.

I brought my 3 year old black Canada Goose jacket in for dry cleaning and was assured that they…read morewould do a fantastic job. What a big mistake! Immediately after getting the jacket it still smelt like heavy dry cleaning fluid and this was still lingering for almost 2 weeks. The jacket also didn't look as clean as you'd expect. The girl at the counter Cassie expected me to pay the full-price of $73 however after refusing she called the GM Wayne Connor and after about 10 mins of the unnecessary back-and-forth knocked the price down to $25. I shouldn't have paid these guys a penny and instead they should have paid me for the poor quality and damage they caused. After a week I spoke with the GM Wayne Connor directly and he assured me that they clean thousands of Canada Goose jackets and described the process (dry cleaning, hanging to dry, fluffing the feathers, etc.) He said he's never heard of a jacket still smelling after a week and claimed the smell usually goes away before reaching the client. He told me to wait another week and call him back. After a week the smell was still lingering a bit and when speaking with him a second time he said they never had issues before and although not calling me a liar claimed they always do a fantastic job and treat all Canada Goose jackets with great care. I also mentioned there is slight fading on one arm that wasn't there previously along with the jacket not feeling as warm. The jacket is meant to handle up to -20 degrees however it now feels less warm in -5 degrees. I offered to meet him to personally view my jacket and therefore understand my concern and he claimed he "already gave me a huge $50 discount" and "that he's done all he could do". When I told him that $50 discount does not make-up for the damage they caused my jacket he claimed he's not going to replace my jacket. I told him I wasn't looking for a replacement however they should be held accountable for the damage that was caused. He then claimed "we're going around in circles and that's all he's not willing to help me further before hanging-up the phone! What great customer service! A great business practices great customer service from upper management down. If this GM Wayne Connor hangs-up the phone on a client whose expensive jacket they damaged they clearly do not care about the customer nor take responsibility for their actions. The fact he treated a customer like this just two days before Christmas displays even further his/their lack of empathy and customer service.

Joan's Tailoring - sewingalterations - Updated May 2026

Loading...
Loading...
Loading...