Jacquie was referred to me recently by my longtime seamstress who cannot take on new business right…read morenow. I brought two pairs of dress shorts to Jacquie to see if she could salvage them as I had gained weight and couldn't wear them. With the summer here, I didn't want to lose these shorts which are part of two important summer outfits I've long-depended on. Jacquie or her assistants did a terrific job on the shorts and saved these outfits! One of the shorts is a rare Hawaiian design. I will bring all my clothes that need alterations to Jacquie and look forward to doing more business with her!

I've been meaning to take some clothes here for years but never get around to it. As I've gotten…read moreolder I've acquired some beautiful articles of clothing that are too delicate and irreplaceable to entrust to just anyone. I was amused that this operation is patronized by some Silicon Valley giants such as Ms Sheryl Sandberg-as I've learned reading other testimonials here. Well-if it's good enough for them, it must be good enough for me-albeit on a pay day. Their pricing is-yes, to the untrained eye, a tad pricey-but you get what you pay for. For special items, this is the place to be. I brought a silk dress that needed to be hemmed and the bust adjusted. I regret not remembering the lady who helped me but she was very friendly, gave me her expert recommendation, had a little chat and she sent me away. I did ask for a quote before I left and I felt it was reasonable given the delicate material and significant adjustments. I appreciated having a private room to myself and seamstress. I noticed they had shoes available of varying heights to simulate what it might look like alog with hair clips etc. Theres a platform they have you stand on so they can be at eye level to the hem if needed without crouching too low. These ladies/ folks are the real deal. Pro tip: there is parking available for customers past their shop in case street parking is complicated.

There is stubborn attitude there which makes it hard when you are trying to tell them that the work…read morethey did was untidy. I had pants hemmed and - First: the length was not altered to the spot it was pinned at. She folded it twice and pinned it, but altered it to the one fold. Second: the original hem was used and it is placed there so untidily. I have had original hems done on jeans before and the finish is seamless. This is a clunky unfinished look - very bad. Third: This is on me - I went to this place becasue they were the cheapest, but I got what I paid for. And now I have to go to another place to redo this mess. I will not go back again. I understand the untidy work, but she needed to own it and not be 'this is how we do it here' with her attitude.

I would skip it. This is on the second floor. You go through doors that say 615…read more Three maxi dresses, making it shorter costed $85 works if you really need it done quick. She only pinned one side when I had to ask her to pin the back too as the dress was different lengths in the front and back. Bathroom had a sign but it's the typical "out of order" so I don't have to clean the bathroom sign. Only plus was I forgot my blue ticket but she still got it for me with my last name. So that was nice. But this can be seen as iffy as well. Oh well! On to the next one!

My first experience with a tailor, and he did a great job! Looking forward to buying more…read moreill-fitting clothes so I can bring them here :)

I came in with a running vest that had a torn hook loop, and I'm so glad the first place I tried…read morewas closed because it led me straight here. A gentleman named Ali greeted me right away with genuine kindness and told me to come back the next day. When I picked up the vest, I was honestly surprised. it looked brand new. The repair was so clean you'd never guess it was ever torn, and the price was great too. Huge thank you to the team. I'll definitely be back and will be recommending this place to everyone I know.

Service really stands out here! The owner is very kind and straightforward, and communicates…read moreclearly in advance if there are any issues. The clothes are ready on time, and the packaging is neat and careful--you can tell they put a lot of effort into it. This will definitely be my go-to dry cleaner from now on.

I have been a longtime Atherton Dry Cleaning customer, probably 15+ years, and while I'd never…read moreposted a review, we knew and were known by Angela and Stanley Shu, the wonderful former owners. If I'd posted then, it would have been 5 stars. One time they made a mistake - my 2 (very) expensive and relatively new Canali flat-front dress pants were picked up by another customer. When I inquired and showed Angela the claim check, she worked really hard to find my clothes - using cameras (she sent me a screenshot showing me dropping them off, to confirm) she made customer inquiries, calling customers who may have picked up same day, or with similar claim numbers. And it took her 15 days (giving me periodic updates), but she literally tracked my clothes to another customer. And I got them back. What really satisfied me wasn't my relief in not losing some rather expensive pants, but the level of concern and customer service that Atherton Cleaners showed. And it was the same with Stanley , who was often working customer drop off and pick up on Saturdays which is usually when my wife or I stopped in. In addition to doing a good job, the Shu's sincerely cared about their customers, and knew them personally. BUT, Angela and Stanley retired in early 2025. The new couple who bought out Atherton Cleaners are perfectly nice people, but unfortunately, they do not share the same customer values that Stanley and Angela showed for many, many years. We continued to use Atherton Cleaners, but recently I dropped off a French blue Boss dress shirt. I'd worn it to an event that I participated in on a Friday, dropped it off on Saturday. A week later my wife picked it up, and the new owner gave it back with what I can only describe as a severe, vertical and horizontal tear along the shirt's button placket. The owner stated that the shirt came in that way, which was simply untrue. And he denied that the rip was caused by their laundering or pressing equipment. It would have been difficult for me to create such a specific tear (see photo). And he pointed out to my wife that it was dirty, which is of course why we brought it in! My issue is not that they didn't offer to pay for the shirt. The shirt was expensive when I bought it, but it was several years old, and it was starting to wear, although it looked nice when cleaned and it had no tears or damage when I brought it in that day. It was just worn (probably twice before cleaning), unpressed and was developing some ring around the collar. My issue was their unwillingness to just tell the truth, which was "I'm really sorry, our machine ruined your shirt". In truth, I'd probably not have asked for them to replace the shirt, because I'd realized I needed to buy a new French blue dress shirt. But as a customer, having the business look you in the eye and tell you it's your fault shows a complete lack of accountability. It's not about whether you make a mistake or not - every business makes mistakes. I make mistakes. It's just owning them and letting your customers know that you care and commit to doing better. I've decided to take my business elsewhere, and I'm disappointed in the transition from the 5-star customer service days of Angela and Stanley's Atherton Cleaners to the newer, much less customer focused Atherton Cleaners.

We have used dry cleaning and laundry service at Santa Fe, New York City, Denver, and Steamboat…read moreSprings, CO and we find that the best is this Menlo shirt laundry. The shirts have been perfectly done each time as well as the dry cleaning. We have used them for 38 years and the result has been outstanding every time. And Debby, the owner, has always been warm and welcoming. I highly recommend This laundry and dry cleaning service.

Nice people. Good job cleaning and ironing. A little expensive but definitely worth it.read more

The skill level applied to repairs at this shop is truly amazing. We have taken numerous items…read morehere to be rewoven and each and every one comes back looking like there was never any damage. It is true the turnaround time on repairs can be onger than you might like but that is because they are very busy which we take as a tribute to the wonderful work they do. They have always been courteous and professional in all our interactions and we cannot recommend them highly enough. If I could give 10 stars we would.

Fixed my Ralph Lauren cashmere sweater! Very pricy and 2 1/2 months wait!…read more The store is not very friendly! Will not go back! If you are desperate , yes! The old Palo Alto store is better but gone!

I recently had some alterations done here. Hemming, taking in pants, repairing clothes. Everything…read morewas done beautifully and professionally. Even a t-shirt I had shortened was sewn with a double seam like a new one. I have had excellent dressy clothes alterations done in the past as well. Also, Carolyn is a kind, sweet woman to work with. Highly recommended!

Through the years, I've I've had an excellent outcome at Designer's Tailoring for every kind of…read moretailoring problem--from the remaking of a man's suit to hemming of women's pants to making designer pillow cases. Designer's Tailoring is the best!

Nina saved me! She is the best! I have had Nina alter many…read morethings over the years, but she really showed her excellence, wisdom, compassion, and overall know-how and experience when I brought her my mother of the bride dress to fix - exactly one week before the wedding. The upscale store that sold me the gown had free tailoring, and after four or five tries and my despair that it still didn't fit right and they weren't listening to me, I politely gave up and walked the gown over to Tailor Made. Nina thoughtfully figured out what the issue was and dropped everything to fix it for me, which was pretty complicated and took a few days. She solved what seemed like an impossible problem and what the store seamstress had told me was all "in my head." I will never again have that store tailor anything for me but will instead bring it right over to her. Thank heavens for Nina!!

This was our first time at Tailor Made. We requested alterations of a graduation dress. We…read moreshortened the straps and adjusted fit of top half. Alterations were performed well and on time