This is a well-organized store that is kept neat. They have an amazing selection of women's shoes a…read morevery limited selection of men's shoes. And within the limited men's selection there is even a bigger limited number of men black dress shoes. Overall though I have a really difficult time finding pairs of shoes that I like and that are comfortable so I am not going to be too harsh on them for that.

Rude rude rude customer service snarky remarks and eye rolling from cashier and Amanda the manager…read moreis worthless I'd give it a zero if possible

I had the opportunity to visit this store yesterday. It was well lit, clean, and neat. Despite…read morethere being 4 -5 sales people, it took them some time to acknowledge or ask if I needed assistance. However, once I did get help it was great! Mr. Heatherly assisted me and was knowledgeable in terms of the products I purchased, shoes, inserts, socks, and a roller. He was quite friendly and professional. The store was low on stock for some running shoes but I was still able to find something. I appreciated the quick turnaround once helped. I felt that I got a great value for what I selected getting 20% off for their collaboration with Orangetheory Fitness.

Don't walk, run (pun intended) for your next pair. Customer service is well beyond your…read moreexpectations.

Got to love a bargain and so does everyone else. They are usually busy no matter what time of day…read moreyou shop here. Nordstrom Rack has good assortments and friendly staff but usually under staffed at check out. You need to have patience when shopping as the racks are packed full clothes. Found some great men's shirts for my husband and a few items for me. Overall you gear great quality and name brand items at a good price and well they are located in the same shopping center as Central Market so it's an easy stop to shop.

Southlake location is very nice & clean despite of sales; staff keeps the place clean & tidy…read more Restrooms are always clean & sales floor is organized & staffed very well. Parking is good & usually a short wait. We love all the sales & prices! Top brands & selections are tops! Our family loves it! TY

This is a great store! Everyone is friendly and helpful. I am particularly impressed with their…read morebicycle repair department. I received particularly great service from their Bike Tech, Sam. He was able to repair my front derailleur on the spot while I waited. He really knew what he was doing! He explained what adjustments were needed as he worked, and in no time had it working like new! If you have not already, you should join their Co-op. It's a great value and you will enjoy the savings. If you need your bike serviced, be sure to ask for Sam!

This is a great store for adventure equipment, apparel, shoes and much more…read more I am not much of an outdoor person but when you need high quality, this is your place to shop. They are a co-op so you pay $30 for your membership and collect points on your purchases. I am here as we are headed to a few national parks for vacation and needed some hiking gear. I was in and out pretty quick but will be back to shop all of the isles and I am curious about their assortments and so many items I have never seen before. Super friendly staff, too.

When you walk in the vibe is about comfort and style while great tunes are playing in the…read morebackground. The service is top notch Chris was super helpful and knowledgeable of product of current and new styles. Unfortunately, they did not have the Joe Fresh Goods kicks, but we were able to find some cool kicks. Excellent value.

Just visited the South Lake store. Very friendly, fast service. The young man that helped us was…read morevery knowledgeable and helpful. My grandsons are super happy, beautiful new shoes for school! Thanks

Great experience when I came here to try on the latest New Balance shoes. They have an amazing…read moreselection. So amazing in fact, it can be overwhelming! But luckily, a great employee, Justin walked up to me and introduced himself and the other person he was working with and offered their assistance in finding anything I was looking for. They also explained the sale to me. With the sale prices it is possible to purchase a really good quality tennis shoe and a really great savings. This was a great shopping experience thanks to some really good employees who are passionate about their product and about helping people.

Stumbled across this outlet store in Grapevine Mills Mall. From the prices, I questioned the…read morelegitimacy of using the term "outlet". Nonetheless, I still found two pairs of shoes for relatively decent prices. The store was busy but not jammed packed as I expected. Thankfully the staff availed themselves to helping customers, and the store seemed adequately staffed for floor coverage. Oveall, I had a great experience shopping here. I only wish there was a New Balance Outlet closer to where I live.

I went with my husband so he could return shoes he had ordered online that were too big. The Sales…read moreperson was from Brazil and I am sorry I do not recall his name but he was awesome, attentive and very personable. He gave my husband some great suggestions and a few moments later we were done with our transaction.

We just had most terrible experiences with manager Sam at this store, on Xmas eve day! 12/24/23…read moreSam is the worse manager at any Nike store I even experience!!! If I had NO star for him I will give that!!! Was super rude, aggressive and after all he refused to sell running shoes for my kids, which was supposed to be Xmas presents All we asked to exchange factory damaged sneakers Thank you Nike ( in face of Sam ) ruining our Xmas!!! Terrible and unprofessional! **DON'T DO BUSINESS WITH SAM**

Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

First, the 2 guys working in the store tried their best to help. Thank you. NOW, let's talk about…read morethe store. Clark's shoes carries nothing but Clark's shoes. You would think they carry every Clark's shoe because that's what business they are in. I was interested in two different pair, and they didn't have either. But no problem Sir, their available online. If I wanted online, I'd be sitting in my recliner looking at Amazon! Anyway, the store is really nice in a great location. IF they carry the shoes your after, you win! Good luck.

I'm a teacher. . That means I have to wear really good shoes but I don't want to wear ugly shoes…read more To make matters more difficult, I have wide feet. Yep. I am a Lithuanian princess. We've all got wide feet and wide hips. We're built to be good Catholic baby making machines. But I digress.... Shoe shopping for me is not retail therapy, its hell. Finding shoes that fit is a very big challenge. Clarks has routinely been my store for finding wide shoes with great support that are still fashionable. If you want shoes with lots of support, go here. Expect to drop 100 bucks a pair but they wear like iron and last a long time. I'd rather have one great pair of shoes than a bunch of cheap painful ones.

What a great selection of merchandise this store had! I came to look at shoes but they have so…read moremuch more than shoes! You can get gym bags, tote bags, shirts, sweats, caps, socks, hoodies and more here. The store was REALLY busy (it's Nike, so of course they are!), but they still had the floor and the registers covered. This was one of the most adequately staffed stores I encountered in my few days at the mall. Most is us are used to paying full price for Nike, but imagine the value in getting Nike things deeply discounted at their factory clearance center, and then a clearance center that had a sale going on too...and before you ask, YES, I bought a few things at these prices!

Awesome store! This Nike clearance store in Grapevine Mills Mall is amazing! Excellent selection!…read more Great prices! And friendly staff! My husband and I left with three pairs of ladies' shorts, a pair of women's shoes, and three men's shirts for under $200! Highly recommend!