Any time you have to deal with bureaucratic stuff you know it will not be pleasant - the rules and…read morerequirements are often devoid of common sense and seem like a giant money grab, yet we must jump through the hoops to comply. Mojo's hours are awesome and there appears to be ample staff relative to the number of customers. My husband and I came in to get our driver's licenses, license plates and to apply for Alberta Health Care. My husband and I had different clerks and I could tell that his clerk was far more competent as she was able to zip quickly through all the paperwork whereas mine took longer and kept having to go to her co-workers to get their help but in the end she was able to get it done. It could have sucked a lot more than it did.

I have been going to Mojo's located at # 3 6020 1A Street AW Since 1988…read more Excellent services. The most recent visit (Oct 30 2024, I needed to renew my Driver License; I had the opportunity to be helped by Jordan K. very pleasant and so helpful, Excellent Service. Bravo MAM

Read this and SAVE $22.00…read more I came to Riverbend Registries purely by fluke. The registry office on 130th SE (a few blocks from home) was way too busy for me to stand in line so I did a quick Google search. Riverbend was the closest I could find. My experience at Riverbend was quite good. When I entered the Registry, there were 4 staff working the counter - one on the phone, one with a customer and two others with a customer (one staff was training a new staff member). Nice! When I came in, I was definitely 'looked' at but no formal acknowledgement was made (e.g.: a verbal "hello" or physical motion like a good ole head nod ;-) As soon as a customer left, I was then acknowledged, greeted and invited to approach the counter. The gentleman handled my business quickly, efficiently and professionally. Well done. I paid my fee and I left to my vehicle and successfully placed the renewal sticker on the WRONG part of my license plate. Apparently "I no read so good the instructions!" ...my thoughts... I immediately went back inside to get another renewal sticker which I learned was a $22 fee (a government fee, not the registry's fee). Hense the savings you've now made by reading my review. True - placing the sticker in the wrong side of my plate was MY mistake... oops, just one more thing for me to explain to my wife about not paying closer attention LOL Professionally speaking, my one piece of advice for any registry would be a quick verbal reminder to customers renewing their vehicle registration, "Please note here (on the paper) where to put the sticker on your license plate ;-)" Again - I take full responsibility for my mistake. My advice is simply an opportunity for any registry to do one thing extra that would wow their customer... to potentially convert a "convenience" customer into a LOYAL customer. That said, my wife needs to register her car this week - I'll be sending her here...

you can tell by previous reviews that while the staff inside are great, those that work testing our…read moreyouth need to find a different job . Perhaps one where yelling and screaming at a 16 year old is acceptable, if you don't have the patience to do the job anymore, find a new one. There is no version of reality where I should be getting calls from my wife and daughter crying because they were belittle, berated and honestly verbally abused. Obviously I am not alone in believing this. Read other reviews.

staff was great, knowledgable. I had been driving to another community as the service awhile ago…read morewas not good. What a turnaround!

I think they are doing everything they can to make registry work quick, easy, and organized. They…read moreinvested in remote line services (so you don't have to wait in person if you don't want), and they greeted me the second I walked in. I think they are doing great work!

I had a very different experience then some of the below comments . The one review is absolutely…read moredisgusting and unnecessary, in my opinion. The other reviews are coming from people who should only be upset with themselves for failing the exams, not the teachers. I had Michelle for my drivers test and she was great. She made me feel very comfortable behind the wheel, when it can be a little nerve racking. We even had a bit of small chit chat. My 2 sisters also ended up having her for their tests and they loved her as well. Thank you Michelle.. I also had Darryl when getting off of my GDL and he was great too. Very friendly and also made me feel comfortable with some light chit chat throughout the exam. I live closer to the Shawnessy registry but I go out of my way to go to southland because I just find all the staff there a lot more friendly then the staff @ the Shawnessy location.

Southland Registration used to be the best registry in Calgary. Unfortunately, that is no longer…read morethe case. Out of six desks, only three are serving customers, and the employees seem more interested in socializing with each other than assisting people. Very poor customer service.

I went there for insurance, car and house some months ago. Told I must join, so did that. Spent…read morethree visits supplying information, got an appointment to sign insurance papers, went for the appointment, the agent had scheduled it for his day off. Complained, and was told the insurance manager would phone me, but it never happened. Was told when I went back, to buy insurance elsewhere. Went in to complain to the manager of that location and was told she wasn't there that day but she would call. Never happened. Went there today to but a license plate for a vehicle I had just purchased, and now there is no lineup like there used to be, but was told to register and sit in the waiting room where people had been waiting for better than 20 minutes just to talk to someone. In my opinion, this location has reached bottom and has started to dig.

Came here because they informed me of one thing I did not know which is that even though I have…read morealberta Health Care that in fact only covers in Alberta so even if you are travelling within Canada you should still get health care to cover you for wherever you are going in Canada. Therefore, when I went on my vacation to Prince Edward Island I went here to get my health coverage. Also with the AMA membership we got free travel information such as road maps.

I can't say enough good things about this registry and in particular Omar and Ivy. I went there to…read moreopen up a corporation and they have answered all my questions even if they didn't have to. Very polite and helpful and I definitely recommend them and the registry. They'll be moving to a new location soon but I'll be going there even though it's futhure for me. Great job guys and thank you for your amazing service!

I needed some information regarding costs associated with getting my class 6 and how long I need to…read morewait before I can get an appointment for the road test, these people don't ever answer their telephone, what's the point in having a telephone number if you don't answer it?

I took my son to write the learner's license exam. I was charged fifty cents to use my debit card…read moreto pay. He passed the exam so I had to pay another fifty cents for the license itself. There is signage saying they do not take credit cards. A busy location raking in fifty cents every time someone uses their debit card with no options other than cash. Obviously the owner of this business is trying to be a rebel of some kind by this type of action. Before I hear "I do this because of the fees the banks/credit card companies charge" please don't waste your breath. This is a money grab and makes you, the owner and decision-maker look like a cheapskate. Also, there is an air of indifference in this place that is not attractive. The gloomy decor matches the attitudes and the policies. Will definitely not be going back and won't encourage anyone I know to either.

0* is not an option…read more Poorly managed driver's license renewals. Go somewhere else for now. I came here on the morning of Monday, October 5 to renew my driver's license, and the whole process took approximately 2 hours. I understand the renewal process recently changed, and that isn't this office's fault. What is their fault is how they handled it. Management knew demand would be high and there would be delays, but they didn't put a workable process in place. Only two agents were assigned to the driver's license line, while five agents worked the other line. The other line moved at least five times faster than ours. A sign in our line said they were short-staffed, and signs on the other terminals said they weren't set up for the new process. Even so, the two agents assigned to licenses kept stepping away to help people with unrelated tasks. When I finally reached the front, a woman who had just walked in went straight to the counter. She may have had a road test appointment, but my agent dropped everything to help her. At one point three agents were helping her, including while she made a phone call, and everyone else just waited. Then an agent from the other side called me over. It was the first time I'd seen anyone from that side help our line. I told him I had already rated the office poorly and wanted to explain why to the manager. He was extremely confrontational and clearly isn't trained to handle customer complaints. In the end, my renewal got done. I asked to speak with a manager and was told he was on lunch and I could come back tomorrow. That afternoon I emailed the manager, so he'd have a chance to hear my concerns. Four days later, I still haven't received a reply. In that email I said I'd share my experience here and on Reddit, and that I'd update this post if we could resolve things. That hasn't happened. This post will serve as a complaint about the staff member My issue is with management. I'm also sending my complaint to the Alberta government department that oversees registries. I blame management for this, not the new rules. When a customer brings them a problem, they don't even try to fix it. They've lost my business for good. If you need to renew your license, I'd suggest going somewhere else until they're equipped to handle it. If this post doesn't get management's attention, nothing will.

Horrible woman behind the counter, who seems to be a sociopath, with zero empathy for customers…read more Should never be allowed to work in a customer-facing job. She thinks that customers are a nuisance and if her eyes behind her little glasses could spit fire, I think she would do so. I am never going back there, and the sad thing is that this lack of service could easily be avoided. I went to the Marda Loop Registry and everyone there is very kind and helpful.

Heads up for anyone booking a drivers' exam, the online portal for drivers' license bookings says…read moreto arrive 30min before the test, with the earliest slot being 9:00, but the registry opens at 9:00. I arrived at 8:30am for my 9:00am slot. The email you get emphasizes the importance of punctuality. By following this direction, I was apparently needlessly early. Staff got there around 8:45, which was fine, but I think either the email or booking system needs to be adjusted--for example, the first slot could be placed at 9:15 or 9:30. This would probably be better for staff too. This created a sense of confusion before the test (wondering if they had received my booking or the test would make me late getting back to work), and also wasted my friend's time who had taken the time to get up early and come with me. I also got hit with an extra charge for using my credit card when renewing my registration on an earlier day. Staff/examiners are overall polite. I've lived in provinces where the registries are not privatized, and have found the service to be more organized with more transparent pricing.

Renewed 2 vehicles and my drivers license. Even though they are often busy they are very efficient…read moreand move folks through pretty quickly. I need a medical with my class 2 and motorcycle and because of age. My Dr. Had neglected to check off the MC part so the clerk called them and got a proper one faxed while I waited. Took very little time and I left satisfied. My experience there is that all the clerks are pretty helpful and knowledgeable.

It doesn't matter how well you drive; you will conveniently "fail" the first road test and get…read morereferred to "good" driving teacher . Creative business strategy and connections on both ends. It's clever. Find another place to take the test if you don't have money to waste.

I suppose this is just a rant with no specific information about this branch butttt…read more I'm from New Brunswick but does no one else think that it is odd to have a registry? Essentially the government is forcing you to have special pieces of paper and charges a large fee for such pieces of paper. Then they allow people to charge a fee on top of the forced fee, just to get the special pieces of paper? Maybe it's just me ...

I don't think they know what they are doing. I was there to renew my registration for couple of…read morevehicles under my name, and the lady, they called her the manager, made up an issue with the car insurance has only my initial on the first name and not my full first name which is an issue that I haven't had in the last 10 years since I had this insurance and not as well when I recently renewed by car registration an another registery close to my place