I ordered a delivered flower arrangement for my Mom's birthday (who lives less about 5 minutes away, tops) directly from Alsea Bay's website. There were 3 tiers for every arrangement so I ordered the top tier ($20 more than the bottom tier) hoping for a beautiful arrangement. That is not what she received. It wasn't even like the picture. I was disappointed but my mom's husband said that it wasn't a big deal and I spent $70 on this, so he was going to give Alsea Bay the chance to make it right by going in and talking to them the next morning. Now, my mom's husband is a pretty mellow guy, and always looks for the best in people. He was trusting that if businesses knew how unsatisfied a customer was with their service, they should be given the chance to fix it because mistakes happen.
Wellllll..... It didn't quite go like he thought it would. He took the actual arrangement and a picture on his ipad of what I ordered, with the additional info about it being the premium version of the arrangement in the picture.
And he said that this was for his wife from her daughter because she had wanted to send something really special to her mom for her birthday -- and this is what she got. The guy said, "well that's our version of that arrangement." My mom's husband asked if it was the premium version of it because I paid $70 for it. I'll skip all the interim, but the bottom line is that he said no, they wouldn't make it right because it was fine, and to get the f... out of his shop. My mom's husband said it's really better and easier to just correct something than to deal with poor reviews. Then the guy said many more f words. He also said he was "agitated" (his word) that my mom's husband would even be asking about this. And when my mom's husband tried to explain why, the guy got more and more upset.
Also, it's not a huge thing, but the card was wrong also. I typed out the request, so it's not like they couldn't read my handwriting.
So crazy. Didn't want to make a bigger issue out of it so he left the shop.
I have never seen customer service like this in my years of working in customer service. Had one of my employees tried to give a poor quality product like that, I would have coached and corrected the behavior. Had the spoken to one of my customers like this man did - regardless of the situation - I would have given them their final paycheck. That is inexcusable behavior! read more