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    TopTech Electric & Plumbing

    TopTech Electric & Plumbing

    (163 reviews)

    The name says it all. I was a bit disappointed at first. I…read morehad scheduled an appointment for an estimate, although, to be fair, I already had a good idea of what the work would cost. After reading reviews, I knew my decision wasn't really about the price--I was planning to hire Top Tech anyway. What disappointed me was that the estimate appointment had to be canceled that day, and I was even more frustrated by the interaction with the lady on the phone. As a business owner myself, I believe in taking care of customers and honoring commitments. If I have to do the job myself, I do it--I don't cancel on clients who are depending on me. The phone conversation felt rushed, and it seemed like she was trying to get me off the phone as quickly as possible, which I found annoying. However, Zach came out later that same day for the estimate, and he completely changed my impression. He was professional, honest, hardworking, and got straight to the point. It was 92 degrees outside, and I genuinely felt for the guy working in that heat. He provided a fair estimate, scheduled the work for the next day at 1 PM, and then actually arrived two hours early. The quality of the work was outstanding--top-notch service. My brother is an electrical engineer, so I have a decent understanding of electrical work, but he lives far away. I still have a lot more projects to complete around my house, and I will definitely be calling Top Tech again. When I do, I'll be requesting Zach specifically. Highly recommended.

    These guys use AI to respond to inquiries really fast and efficiently so they can try to claim the…read morelead, which they do well. It's a pain in the arse to get scheduled. They don't use the info you put into the request, so you have to tell them everything all over again. After that, just hope you're the tech's first call of the day. Otherwise they won't show up until they finish their previous jobs, if they show up at all.

    Team Enoch - Dallas

    Team Enoch - Dallas

    (17 reviews)

    I needed a complete new 5 ton HVAC system installed as my old system was 19 years old and gave out…read more Team Enoch responded very quickly for everything. Good price quote, quick installation, excellent crew in both office and field. All friendly and well trained. I would recommend this company for any HVAC needs you might have. Love my new Trane system.

    I strongly recommend avoiding Team Enoch for HVAC work…read more They attract customers with lower installation pricing and a parts-and-labor warranty that requires you to continue using them and complete two AC tune-ups per year through their company. On paper, that sounds like a great deal. In reality, the service after the installation has been extremely disappointing. My experience has been that they seem far better equipped to sell and install HVAC systems than they are to support customers afterward. Trying to get someone on the phone is incredibly frustrating. I am routinely sent to an answering service, and getting a callback is inconsistent at best. Even the required tune-ups have been a problem. Appointments have been scheduled, canceled, changed, and rescheduled repeatedly. That is especially unacceptable when those tune-ups are tied to maintaining the warranty they use as a selling point. The biggest issue is that once the installation is complete, the level of customer service drops dramatically. Communication is poor, scheduling is unreliable, and the overall support has been far below what I would expect from a company that wants to maintain a long-term relationship with its customers. A low installation price is not a good value if you have to fight just to get basic service afterward. If I had to make the decision again, I would absolutely pay more upfront to a different HVAC company with a stronger service department and better customer support. Saving money on the installation was not worth the frustration that followed. Based on my experience, I would not recommend Team Enoch.

    Stellar Home Maintenance

    Stellar Home Maintenance

    (6 reviews)

    Frustrating start with Stellar. They were assigned for the maintenance of my home through my…read moreleasing company. They arrived 3 hours past the last window I was given on the day they assessed my issue. They then texted me the day after they had made the initial visit saying they'd be here on day 3 between 8AM & 12PM to fix the issue. They explicitly stated in the text "We understand your issue and are coming to fix it". 11:50 comes around and I ask for a more precise ETA. They respond back that they won't have the part until the 13th. So...the two texts you sent that said you'd be here on the 11th were BS? And you waited for me to ask before you told me? This isn't a normal winter. Nothing is normal these days. It's ridiculous to need AC in February, but here we are. I don't have confidence this will be fixed before the weekend. I will gladly update my review if Stellar can prove to come through with a fix and, for once so far in our interactions, deliver true to what they told me. Right now, I'm dubious! The person who visited Monday and diagnosed the issue was knowledgeable and very friendly. Such poor management of scheduling and dispatching is not a caveat that is justified by knowledgeable and friendly support.

    our technician was on time. He reached out to us constantly and gave us a window when he would be…read moreable to help us. He came at the beginning of the window of our appointment when he left and when I came home from work, my house was at 70°. I am very pleased with the service that we received

    ALR Construction - contractors - Updated September 2026

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