We had a great experience touring apartments with Cole. He showed us several units at both Creekside Meadows and Alpine Woods and he was wonderful to work with the entire time. Cole was very friendly, patient, and knowledgeable. He took his time walking us through each apartment and answered all of our questions without ever making us feel rushed. We really appreciated how thorough and genuine he was, and it was clear he genuinely wanted to help us find the right fit. If you're touring at Creekside Meadows or Alpine Woods, definitely ask for Cole and you will be in great hands. Thanks again Cole for all of your help. We will be back and ask for you when we are ready to make the move! read more

I love living here I have the best manager Marne always helpful and the best handyman Arturo he can fix ANYTHING the apartments are clean quiet and safe My Guadalupe and I are happy here read more

Just for the record I must say that I have been pleasantly surprised with the courteous and welcoming office manager Ashley and Arturo who are the absolute best. Ashley helped me make sure I got into my apartment when times were tuff right after Covid, she will definitely work with you. My handicap girlfriend also loves Alpine Woods apartments and they have been very accommodating to her yes These are older apartments and things do need attention but Arturo is on it, every time and all I can say is that this place is a wonderful location across from Barrons grocery store and the post office plus everything else a person needs. This ain't La Jolla so keep that in mind. Think of it like living in the country where everyone is polite unless you act like a dick, it's old school out here so keep that in mind. Most of my neighbors have lived here in the upwards of 5 to 20 years which says a lot about the community and they have been doing everything they can to make sure the riff raff is gone. My last super Boujee apartment in MissionValley where I was paying way more for my car to be broken into not once but twice and also noisy neighbors who used to party during the week and get into fights at a do called luxury apartment but out here it's super safe and quiet. I have a 2 bedroom apartment with a garage connected to my apartment, washer, dryer, patio and fireplace with front porch and a parking spot in front of my place which is great for my handicapped girlfriend. I do pay a little extra for the garage but it's totally worth it. I can't thank Ashley and Arturo enough for their attention and commitment to keeping this apartment complex safe and secure and running smoothly. Remember this is the countryside close to rural living, venture out and you will see horses, chickens, cows, river streams, forrest, canyons, mountains and trails. Truly amazing. Thank you Ashley and Arturo for read more

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PLEASE SAVE YOUR MONEY AND MOVE SOMEWHERE ELSE. This place truly sucks, they are not luxuary apartments. The staff never answers the phone. People constantly park all over the curbs and in fire lanes. The ladies in the office also park in reserved tenant spots (black Tesla) and there aren't even enough spots for the residents. The windows do not have any insulation and the place constantly stays cold in the winter time. The walls are incredibly thin.. I can hear my neighbors all the time. It's a non smoking community but cigarettes litter the ground.. I truly hate living here. I would give it 0 stars if I really could read more

Ashley was amazing a pleasure to speak with made me want to live there THAT much more

We've been residents of alpine woods for 3 years. It is an awesome apartment complex. Nicest in alpine. Ashley Rosenberg in the office is incredible and will move mountains for you. Maintenance is timely and effective. The amenities are clean and most of the neighbors are great. Our apartments have everything you could need. Highly recommend if you're looking to move here! read more

My wife Nancy and I have lived in Alpine Woods going on 7 years. My rating is based on many factors but I would like to stress many experiences with Arturo Barbosa. He works for the maintenance department for the complex and is absolutely invaluable. He is very professional and knows exactly what he is doing. We have called for many minor issues but unfortunately have had a few major ones. He is reliable, personable, and has a work ethic above and way beyond the norm. He fixes things the correct way (not just a band aid approach) and takes pride in his work. While we have had a large turnover of maintenance workers over the years, if we ever found ourselves without Arturo Barbosa it would be a detriment to the complex. He always works above and beyond. A big thank you to Arturo. read more

Erica is the WORST property manager I have ever had to deal with. It is beyond unfortunate that Alpine Woods couldn't hire a more qualified representative for their company. I moved in during the pandemic in mid May and my apartment was no where near ready, cleaned or sanitized . I took video and several photos of the dirt, filth and scum in the kitchen and bathrooms. The air filters were never changed, the refrigerator was disgusting, the stove still had pans inside it the screens on the windows need replacing and the list goes on. To date I'm STILL having issues with the maintenance getting things repaired fixed and replaced. I've been as patient as I can be, but my patients is running out and I'm one call away from hiring an attorney to help. read more

Hey so I do live in this community....oh boy.... so I've been living on this property for nine months now... and now it's time to get real the poor maintenance people probably get the shit end of the stick because all of us residents are pissed... I can't talk for all residents I could just speak for myself and what I can tell you is that you DONT WANT TO LIVE HERE!!!!!! WHY..... if you call the emergency number they're just a call center they can't do anything nor do they want to... every other month we have a new manager.... they have no idea what's going on because we've done all our complaints with all the other people that been working here and now comes new people and they're starting fresh of course. Every time people turn on fireplace is around here if you live on the top unit you get smoked out this company that owns this property has known about this issue for years I live here with children and every time my neighbors start their fireplace I have to open my windows and doors and it's freezing up here in Alpine. I haven't been late with my rent we pay water here I've been asking for a brand new washing machine since I've been here still haven't got that but because of this whole COVID-19 it sitting down in their office for the last month and a half now... so I'm still going to the laundry mat even though I pay water ... and last but most definitely not least they need to tent these apartments they have all kinds of roaches and insects living in these walls it's disgusting I had to cover up some of my plugs because you can smell them coming out of the plugs.... So again please don't move into these apartments because they won't take care of you..... read more

Alpine Woods - A hole in my wall that they supposedly fixed i'm sure bugs are coming out of it.... - Apartments Near Me - Alpine, California

DO NOT MOVE HERE! We have lived here for two years now. The great community (Alpine) along with the size and relative niceness of our unit has kept us. However, I would not recommend anyone move here, EVER. The lack of integrity from the owners is beyond anything I've ever experienced. Keep in mind this is a huge company with many apartment complexes and they have no care or concern for who lives here. It is 100% about money. Maintenance has been the absolute worst. They are apathetic and almost mean when they come to check anything out. Several times our heater and AC stopped working and they left debris all over our apartment floor when fixing the issue. Same with our dishwasher, sometimes taking weeks to fix because they refused to order us new parts and kept doing "quick fixes". After living here for 6 months they raised our rent by $200 without explanation, apparently that's just the standard protocol. 6 months later, our water, trash and sewage bill TRIPLED, also without any explanation. Then, a few months ago, the icing on the cake! We discovered a strange wire in our garage that led to another garage. Upon inspection we confirmed that we had been paying for the electricity in someone else's garage, possibly the whole line of garages. When we first brought it up to the staff here, they assured us that wasn't possible and basically told us we were crazy for thinking that was true. We had to get SDG&E involved and then, finally, the property manager admitted it WAS true. They fixed the issue but made no attempt to make it right. Never apologized. Never offered compensation. It's been almost a month of trying to get some type of compensation for the electric bill we've been paying for someone else, and we've been completely ignored. Completely ignored! Now we are left with no choice but to take legal matters to get something to happen. Extremely frustrating and disheartening. I never take the time to make reviews like this, but felt it necessary to protect other families from dealing with the same and being taken advantage of. DO NOT MOVE HERE! You will thank us. Alpine Woods, if you're reading this, still waiting to hear from you! read more

I lived here for about 6 months before moving. In that time span I had an okay living environment. I've read a lot of these reviews and, yes, they're almost all true (to some extent.) The place is owned by Willmark Communities which doesn't have a shining legacy on most online reviews. It seems like management and maintenance goes through people rather quickly. There's only a select few who gave me a lasting impression (I'll get into that in a moment.) The property is decently kept. During my time, most residents who had pets cleaned up well enough after them. Alpine woods has gardeners upkeep the facility. I believe it's on a biweekly task that they take a couple hours to sweep up basically everything when it comes to the environment. Neighborhood is vey pet friendly. I lived in an upstairs unit with vaulted ceilings. They're amazing for space, definitely since I own the HTC Vive. Unfortunately outside of that, they're the biggest disappointment of living here. You cannot keep heat or cool air in the house, at all. Our energy bill would always be in tier 2 for SDG&E. That was on scarce usage of the heater/AC too. The machine never ran into issues, it was just more space to warm up or cool down. The fact that heat rises makes cold nights in alpine almost unbearable without heat. That moves on to my next negative point: the insulation. The windows and the walls were very poor in keeping anything in or out in terms of temperature.. especially the windows. I have insulated blackout curtains that help tremendously in our bedroom. I never installed them in the living room and at it's worse the difference between temperatures was 21 degrees from room to room. On to the management. I never had a huge issue with anyone there. A few reviews state they're the worst thing they have ever encountered. I don't believe that is true. They couldn't keep anyone. It was every other month a new person would show up and run the property. The issue that I have is the lack of communication between each member of their team. I feel like I had to repeat myself multiple times before getting some things done. That lack of communication was very apparent when I had multiple occasions when I asked the management team to call me prior to coming and entering my home. I wanted to make sure someone is home. First being that I had 3 dogs in the home who are friendly, but I did not want some stranger being in my home with my dogs. I say stranger because the maintenance team was that. They were in and out of the place quicker than management. The only one that stayed (and was always GREAT!!) was James, AKA mountain-man. He was on point with everything and was super friendly. Aside from James, there was a handful of others and I didn't want those others in my household without a person in the home. After months of small issues being called in (roughly 5-6 incidents,) only once was I contacted prior to them entering. Each time I called and reminded them about asking me prior to entering. I was only ever given a flubbed response. Towards the end I was so over it, I gave up trying to communicate with them. The best out of the bunch we had in management was Fred. Freddie was AMAZING. He's got a great attitude towards everything and was able to be incredibly personal to us during our interactions. Unfortunately he had been moved to another property within the first couple of months of me living at Alpine Woods. TL;dr Place is okay. NEVER LIVE IN A VAULTED CEILINGS HOME. UNLESS YOU DON'T MIND HAVING TO PAY MORE IN ELECTRICITY. Insulation is horrible. Management goes through employees very quick and has a lack of communication between each other. However, there are were a few strong team members that make the place awesome. read more

I lived at this apartment complex for a year and a half. I must say right up front, the office staff is AMAZING! However, my living experience there was awful. The neighbors up from me seemed to be up all hours of the night, fighting and yelling. Numerous complaints and police intervention didn't matter. They were allowed to stay. Another couple across the way took their arguments outside into the parking lot. My apartment flooded twice and there was no offer of compensation even when fair housing was brought up. I had a non functioning kitchen for 2 days and the owner did nothing. The stove and fridge didn't work properly and milk expired in 3 days. Cheap craftsmanship throughout the apartment and the price they charge for rent is astronomical for what they offer. It could be a great place with fireplace and garages and roomy apartments, but the riff raff is allowed to stay and good tenants are fleeing which is unfortunate. I could not fathom paying the prices for what is there and what is ignored. read more

I moved to Alpine because it was a very nice smaller community, but also to save money on my rent. I lived in Rancho San Diego before I moved to Alpine Woods, yes rent was much cheaper and I have a beautiful apartment. But surprise to surprise the water bill I did have at 35 a month has doubled! In June my power was 98, I keep my air on 76. For the month of July it increased to 271! I had a 4 bedroom house here and never had a power bill this high. The places are not insulated well at all I am in an upstairs apartment, my master bedroom does not even cool so my air does not stop whether it's in 76 it 90. During times of 11 to 8pm: I had asked for the vents to be checked going to my room for a solid month with the promise it will get done and was just done. Now it flows out much better but still not cooling room. All the office has is excuses as of why, that when it's a 100 our the air will only cool to 85! LOL! Really? I am from Las Vegas where it's a 120 and my house was cool and my power was not as expensive and I had a house not an apartment. They are full of it , and I am going to fight this! There are other units that are not affected like the upstair units are. I could of moved to the beach for an extra couple of hundred dollars and never had to use my air. I am an immaculate tenant and pay my rent on time, and instead of upgrading the insulation from cheap material and replace units they are constantly just making them keep going at our expense! I will move come next summer although I like the community this is just unfair and was not disclosed at time of.. Update they replaced my Air Conditioner.. now I am happy... read more

I'm back for another update because hey, why not? First, I'm regrettably renewing my lease for six months because I'm too poor right now to move. Also the rental market in SD is pretty brutal. So, with that out of the way, let's get to the nitty gritty. It's winter in SoCal. Which is always fairly mild right? Remember when I told you that in summer months you should be ready to pay a billion dollars for your electric bill? Well, I've really figured it out although I already had a hunch why. They gave you wonderful granite countertops in lieu of energy efficient, 21st-century windows. In my living room, you can feel the draft coming through the window. Literally, like a breeze. A freakin' breeze! Indoors! Oh that 36 degree air blowing through my windows is lovely. Speaking of windows, when I shut my master bedroom door with a reasonable, normal amount of force, the living room windows shake. That's just weird because the two DO NOT share a wall. Oh and my master bedroom, let me tell you. My master bedroom is like 20 degrees colder than the rest of the house. At least. Why? These gosh darn windows I tell you. Okay, whatever. High electric bills, drafty windows and poor structure aside, I've had an alarm going of in my building's "control room" or whatever for like 10 days. I've called the office and my neighbor has called the office. Imagine a smoke detector amplified by 2,975% and that's what it is. EVERY. THREE. SECONDS. I timed it last night because I woke up around 1 a.m. unable to return to a restful sleep due to the noise. I will say, the maintenance team rocks concerning timeliness. They always show up in a timely manner and are very respectful and helpful when they can. Except when your air conditioner has broken for the 59th time because your windows don't retain cool air and the property management company is too cheap to replace the 1,000-year-old units. Sorry, I hate long Yelp reviews too, but I'm almost done. The pool area is still pretty crappy. Again, you'd think with the amount of rent they charge they could at least put some decent tables out there. It's like the office managers went to Wal-Mart, walked into the garden center, intentionally searched for the cheapest table and said, "Yup. This is the one. It's the perfect table to fade in the sun and crack because cheap." I mean really, there is nothing appealing about the pool other than taking your kids there to swim so they'll shut the hell after asking for the bajillionth time to go to the pool Okay, I'll end there since I'm getting ready to go sign my new six-month lease. They only raised my rent by like $200 or something, so yeah. Not TOO bad I guess. read more

We have been living in an apartment here for about 3 months now. When we moved in long story short almost everything in the apartment was broken. I had to call SDGE out here for a gas leak before they would fix it. Nobody noticed the window was broken when we moved in. Now the smoke from the fireplace below us is coming into my apartment and it's unbearable. There's a reason why their Yelp rating is so low. They say that they fixed these issues but they clearly haven't. The only nice thinqg I can say is that the maintenance staff are very nice and seem to be working hard to help fix what's going wrong. They need to have a more thorough checklist of things to inspect when turning an apartment instead of just trying to make it look good. read more

I would like to thank Jonathan for reaching out as soon as he read my review. In less then 48hrs he has a resolution for us and is now mailing our new final bill. I felt like he genuinely cared. Although I wish this could of been avoided to begin with he did everything to help . We need more people like him in the office or Corp. Thanks again Jonathan ! read more

Erica has been the most helpful and understanding person. She has taken the time to resolve my issue, and as such was able to keep me as a tenant for another year. Some of the previous reviews are accurate in regards to the management and issues. I believe that given time, Erica will resolve the issues that have been affecting this community. read more

Recently moved back into this complex after living there for over 5 years , we were trying to buy a house but with the market being to high we were forced to rent again. This place is one of the best complexes our family has ever lived. Met a wonder lady named Aysen, assistant manager. She was so helpful and knowledgeable and really took the time to find our family the right apartment/floor plan. This is a great place to move and the complex is beautiful and well kept. 5 stars ***** read more

Okay so now that I've moved out of my home I feel the need to update. I lived in one of the nicer units available ( I had no downstairs or upstairs neighbors) an one of the last 3 bedrooms. I loved my house there were things that I wish could be fixed or different but once I moved out I just wished I could stay. The unit was nice and upgraded, we always felt safe, we had a wood burning fire place and our own washer dryer. Our rent went up about $100.00 every year and this was the year it hit $2,000 an we just couldn't afford it anymore. Alpine woods is a good place to live all the people who worked the front office were good ( except Cynthia I hated dealing with her) the water bills here were very expensive my last one was my highest but all in all if it was just a few hundred cheaper I never would have moved. The school district is AMAZING there some of the best teachers in the schools and even though we moved I'm keeping my kids up here in the district. read more

So I have been living here since September and although the apartment is upgraded, it was done poorly and every morning there is an awful smell coming out of our sinks that the maintenance people have not addressed other than telling me to dump chlorine into it. The leasing office is also completely clueless. I was told I would get a statement every month including our utilities and our rent so that we know each month what to pay. I thought how amazing right...WRONG! Someone thought it would be a great idea to put the address that we were moving out of to move into this place as our address to send the statements. I figured this out in October 2013. It is now June 2014 and guess who STILL is not getting statements for the rent to the actual address they are paying for...Yep this girl!! Every time I tell them to send it to my actual address they say they are working on it and that I can always stop in and ask them for my bill. First of all who the hell is going to seek out a creditor and ask for a bill...secondly I have an 8-6 job. Guess what times the leasing office is open...Yep 9-6. Okay so I decide maybe Ill call and get the amounts owed...You think anyone calls me back...ever? NO Best part of all of this is that now they are charging me a late fee for NOT paying bills I am NOT getting sent to the correct address. I talk to the local leasing office and get nowhere so they give me the number to a lady that can help me. Yea apparently I have a different definition of the word HELP than the people that are running this place. She just told me the same exact thing as the previous woman and when I told her I couldn't drop off a certified check for the amount owed because I was not going to be around when the office is open, she told me that it was in my lease agreement so I am shit out of luck. Well thanks a lot for nothing!! Oh mind you, once I got the notice of the balance owed as a late notice I dropped off a check for the amount owed. So even though they have a perfectly good check for the amount owed, they wont cash it because its not a certified check and they charged me a late fee and are going to charge me an additional $5 everyday until they do get a certified check. The late notice didn't even have the whole balance owed apparently! Apparently, the words customer service also do not exist in these peoples vocabulary!! read more

I usually do not go out of my way to write a review, but today I was taken away at the service of Fred! I have been a resident at Alpine Woods for two years now, and have NEVER had a pleasant conversation with the office when asking for help with a problem, except from Cynthia..and today Fred! This morning I spotted what I thought was a brown recluse outside our window, and I called the office and left a voicemail expecting them not to get back to me for a couple of days, or never, or I would have to pack up my toddler and walk all the way to the office to get a response (one time we didnt get a RAT problem taken care of FOR TWO WEEKS, and we had a NEWBORN..that's only one scenario.). He also let me know that it wasn't a brown recluse but actually a Brown Widow! I have never had such great service here. He was also very pleasant to talk to, did not talk over me, or answer me rudely. He asked about my well-being and talked about how well he liked his job! You can tell he is happy with helping people. His easy-going conversation is contagious and relatable. I wish he had been the one to come to with questions for these two years. It would certainly make the high rent seem more worth it, and I cant speak for other people but I'm the surrounding residents I'm sure would feel the same. In the two years I've lived here, 4 neighbors have moved because work orders were never put in, or they didnt feel the high rent was worth it because of service. It is unfortunate that Fred isn't here more often to take care of things. Can't say enough great things about Fred! read more

***RENTER BEWARE*** I hate giving businesses one star. There are always great things about a specific place, but after living here for over a year and they way I was treated as I was moving out I think that I can't justify giving any more than one and If I could get away with it I would not give them any. I lived in Apartment 304. This is where I had my first baby and raised him on my own, the area was relatively quiet when I moved in. The scenery is amazing I could look out of my balcony and see a mountain sunset. Don't get me wrong the people of Alpine are friendly and kind, but these apartments and their practices reflect badly on the community. 1. When I moved in (Aug 1, 2013) I had rented a garage space. When they opened the garage there was sewage spilled down the walls. The lady who rented me the apartment (Michelle) promised me that they would clean it up for me. I was 7 months pregnant at the time. They do not check or help with the garages that they charge you 95 dollars for and an extra 65 dollars to rent the garage door opener. No one came to clean up the sewage out of my garage until my garage door broke in November because they had bee doing construction on the balcony above my door and broke the frame causing glass to go everywhere from the broken window. When they fixed the door they swore they would clean up the sewage, but instead they left glass all over my garage floor and the sewage was still splattered all over the wall. (I was very pregnant and could not get on a ladder to clean up the sewage so I just tried to avoid coming close to it) when I called them for the fifth time and told them I had pictures and I would file a formal complaint they finally sent someone out. 2. At the end of October I received a notice taped on my door saying that my rent was going to be increased by 300 dollars for a month to month if I did not sign a year long lease with them by Dec 15. I was scheduled to be out of town for my maternity/ Christmas leave and my lease was not supposed to be up until February 01. I ended up panicking because the idea of moving with a newborn terrified me. I really felt bullied into staying. 3. Their website gives the renter a false view. It clearly states that their are security systems in each apartment and while that is true they are inactive and do not work. I did not find this out until after I had signed my lease. Also they do not have lights in the room. you have to buy lights and there is an outlet that shuts on and off with the wall switch. When I asked Michelle which electrical outlet it was that turned off and on she could not tell me. 4. They do not pull out the rent when you make the payment sometimes they will wait a few days and then when their are insufficient funds they do not call to tell you they wait until you are five days late and hang a notice on your door, With an obvious late fee tacked on. I called their corporate office to complain about this once and my online account was revoked. No one called to tell me I had to figure it out on my own, and then every time I had to pay after that I had to get a cashier's check and go into the office to pay. Most of the time I went in I would hear the girls gossiping and badmouthing each other. 5. 50% of the parking lot cars got broken into in May. A lot of people's personal items were stolen and unfortunately my garage door opener was in my car at the time. When I called to report it to the complex they told me they had already heard it, they weren't going to do anything about it and that I should contact the police. And rudely said I would owe them another 65 dollars to replace my garage door opener. 6. I turned in my notice to move out on Aug 1. I cleaned everything and told them I would be moving in with my boyfriend on September 15 and I needed to break my lease. They were very understanding and they told me there were a lot of people looking for my floor plan. I checked out with Michelle on September 9, we did our walkthrough and she said "The apartment looked great, that it would just need a quick clean and be ready to go on the market and they would contact me when the apartment was rented." On September 30 I called to find out how much I would need to pay for rent as I had not heard anything about the apartment being rented. I was then informed by a very confused sounding Diane that Tenants had moved in on the 17th of September. I asked her when I would receive my deposit back and she said corporate would call me. They never did. Today I received a bill for 785 dollars with charges for repainting and re- carpeting that supposedly cost over 1,00 dollars and took place in less than eight days. I've never hung any picture or did any damage to the walls. All that being said this company is very shady. I'm so glad I saved all of my pictures and took some before I left because after this I'm going to the Better Business Bureau! read more

Warning They will get you. don't live there, find some place else. I took them to small claims court they countered sue me and I lost. BEWARE of the person they call Rita. she has no face book or linked in. she is totally hidden. because she knows what she does is not right. Update Look all of you 5 stars, just wait until you move out, thats when the problem starts. plus it not the on site management its the property management. read more

Oh and one more thing...the reviews you see that are negative are written by tenants that were here when management was different and I do agree with them that things were challenging. They complex was in transition and maybe understaffed a bit but it hasn't been that way in years. It is too bad that bad reviews come up first on Yelp. Please check the dates when you read reviews. That's all I can say. Have a great day!!!!! read more

The good: Nice floor plan, excellent maintenance staff that responds immediately, easy parking, nice neighbors, quiet overall, and clean. The bad: The insulation is so terrible that you should expect to pay $400 a month to keep a 1000 square foot apartment under 80 degrees. It routinely gets to over 90 degrees in our unit during the summer. Winters are equally cold because of the insulation and old windows. We've had everything checked, and the answer is simply "that's how much it costs." Having lived in other complexes with central air, I know this costs way more than it should. The office staff is rude. The pool was shut down for an unsafe level of chlorine and damage to the fence by the County. Then, magically, they decided they would do "maintenance" to the pool for a month right as summer is starting and those "pool closed" by the County signs were replaced by "pool closed so we can bring you a better experience" signs. This is just an example of the office's shady practices. Knowing what I know now, I wouldn't have moved here. read more

If only I can warn people about the importance of having flood protection on they're renters policy. Or stay away from this whole building I save my apt one too many times n to never be thanked for it pisses me off I should of been like every one else . "Oops my tub over flowed how weird"right? Go f yourself trying to keep our deposit while your plumbing ruined our move our box's destroyed not to mention the expensive paintings and college books I'll never see again ugh I should of left everything wet there didn't reimburse the bill when they had warehouse electric fan running for 72hrs straight how annoying let's say this they love lawsuits read more

Erica and team are easy to work with, always smiling and have been supportive throughout my entire move in process. Thank you!

Definitely a very easy process getting a lease set up on a nice apartment. Fred went above and beyond, incredibly helpful and very informative on the entire process. read more

Like the previous reviewer (Alicia D), we chose this place because the interiors were pretty nice compared to the other options here in Alpine. We didn't find the outside to be older and rundown as described by Alicia. The outside is not stylish or super new or anything, but it's fairly clean and decently kept. All of the visible/superficial stuff with this complex is fairly good. The problem with this complex is the stuff that you can't really see or you don't really notice until you move in: 1. The office staff is clueless and does not know the meaning of courtesy or customer service. We got our car towed because they made an arbitrary decision that the car was parked too long in the same shared spot. Instead of taking a few minutes to give us a call or knock on a door and say hi and explain why we needed to move the car (even though it had its sticker and had been okay in that spot for weeks), they just decided arbitrarily to have it towed. When we asked the girl who had it towed why she didn't just put a note or knock on our door or call us, she responded rudely saying that it was not their responsibility to "police" the parking. What the hell does she think she's doing when she calls a tow truck if not "policing" the parking? Anyways, instead of taking 5 minutes to leave a note on our door or to knock on the door and say hi, she cost us $300 plus an hour or two to go get the car. To me, that is just horrible customer service. 2. There is no parking in the complex for visitors. There's barely any parking for tenants. If you have more than 1 vehicle, do not live here or you stand a chance at having issues with the parking (see #1) unless you have no issues with always parking in the streets. 3. The infrastructure inside the buildings were not updated when they did the remodeling. Since we've been here (less than a year), we've experienced the following issues: a. The water has been shut off at least 3 times that we are aware of to fix the plumbing somewhere in the building. Each time they've done "repairs" the water pressure our the apartment has gotten progressively worse even though none of the repairs were in our apartment. b. The central AC/heating unit in our apartment is super loud and the heating part of it barely works. We've had to buy small room heaters because the heating unit is not worth using. c. One of the water pipes leading from the unit burst during the summer and we had water dripping down through the vent/filter. This was not a huge issue as maintenance was able to fix it within a day or so but it gives you an idea of how old the plumbing and AC/Heating units must be. Anyways, I am not a big Yelper, but the situation with the car made me feel like I had to post something so that others who are considering the place are aware. If all you care about is a nice looking/clean apartment and complex, then this place might be one of the better choices here in Alpine. If you expect decent parking for multiple cars and an office staff that isn't clueless or rude, then this is probably not the place you want to live. read more

I have lived here for over 2 years, since moving in I can think of 6 separate plumbing leaks that have caused flooding in my apartment, but I am sure there have been more. Each time I have reported the leaks to management, the time it has taken to get the repairs done is unbelievable. My bathroom has leaked several times, and at least twice they have locked the door and left blowers running for a week before coming back to finish the job, even then the final result is terrible with poor drywall work and un-matching paint. I have been extremely patient with them, but the current leak has pushed me over the edge which is why I am writing this review. The ceiling in my garage has been leaking for 2 weeks, causing over $1,000 in damage to my personal belongings, and management refuses to take any responsibility so I am stuck paying the deductible out of pocket, even though I was told that the leak was repaired. I have submitted several service requests, made several phone calls, and sent several emails over the last 2 weeks and the leak is still active. The lack of communication and attention to urgent matter is absolutely ridiculous. If you are looking for a place to live in Alpine, think twice before moving into Alpine Woods. I hope to be moving out shortly! read more

Gloria G. I found this apartment on Rent.com. The special was 2 months free rent with a 24 month lease and a 12 month lease with the first month free rent and the 7th month half off. I was interested in the 12 month lease. I went in and talked to Justin. I asked whether or not the garage was included in the price of the Aspen floor plan of 1,798, which he agreed. When I went in to sign the lease the garage was now 95 dollars. And to top that off the special was not included and the employee that was now working with us had no clue about the special. Lucky for us we did not sign the lease. I just read Bobbi P review of the water bill tripling and that was what I was afraid might happen. Since, your water bill is calculated by the use of all tenants. I would not move into this place unless the water, trash and sewer was all included. Please read the lease carefully and do not let the leasing people try to distract you as you read word for word of the lease because I feel these people are shady. I think every employee should know the specials and not try to cheat anyone. read more

this is a willmark communities property... i highly suggest you look them up! Mailed them a statement twice first time I made a mistake without tracking second time even with tracking they wait 2 weeks to tell me they have too much mail to even look for it. now they are marking it as a late payment? I tried to give them tracking number to prove everything was given on time but they do not take any "documentation" via phone or email.. it needs to be mail to them.. how ironic . and they put you on hold or hang up with you. pray you dont have to deal with rita. she has been the worst so far. stayed at the green valley country club ranch in henderson NV. the building had prior damages which i took photos and videos of and email to them. they acknowledged the email at the time. (I have copies of them replying back to it) now the Finance team said they do not have email and cannot view videos online. Let not get started on the bugs and how I had to fight 2 weeks to get someone to come clean my apartment which should have been done at move it. toilets were not flushed, paint on the wall. When I moved in I was told to sign off on the room release and someone will be over to review damages. no one came. then when i called I was told they were heading out for the day and would review it tomorrow but to take pictures and videos. Which i did and are up online. After filing several complaints to the managers and a week of not living on the property because of the infestation I finally had someone come and spray the place down read more

We've lived here for 2.5 years and have never had any major issues. It's a quiet, small complex and the neighbors and staff are friendly. The current maintemance man, James, is great. He is timely, efficient, and friendly. Our unit has an attached garage, which has been amazing for storage and our kid's stuff. The office staff changes periodocally, but they've always addressed our questions or issues quickly. We'd like to own eventually, though this complex is a good place for our family! read more

I have lived at Alpine Woods since September 2014. The ladies in the office are clueless. The gentlemen in the office that dresses to nice to even help the tenants, has a very nasty lazy attitude. Michelle was our leasing agent and here it is July 2015, I'm finding out that things are missing from my originally rental agreement. Everything thing that was told to me my Michelle was a complete lie. I love Cynthia (New Employee). It seems like the staff in the office is always changing, maybe because they were lying to the potential new tenants and got caught. When I come home at night, I can smell the smoke from my neighbors throughout my whole apartment. I have even went as far as to smell my walls and guess what, I can smell smoke. They even spoke marijuana on their front porch, CRAZY!!!!!! Now, speaking of the rent increases! The rental fee for my unit is going to in increase to almost $1,900 (including the fees for water & trash) from my understanding is because that is the current rental market. WHAT??? How can you honest believe that it is ok to increase someone's rent by over $300 dollars? Also, someone had the nerve to complain about my poodle barking. WTH!!!! In the 1500 unit side, there are dogs everywhere. Upstairs, one has a poodle and one has a huge rust colored dog. Downstairs, one has a pit bull and the other has two middle size dogs. The next sections has a Yorkie and a Jack Russell. Above them has two Bull Dogs. Now with that being said, someone complained about my poodle. There is dog *&%# everywhere. I have made the decision to move when my lease is up in January. The rental fees is going to be out of control but not at my expense. read more

I'm about to move in to these apartments and although they look a bit older and run down on the outside, the insides have been nicely redone. Granite countertops in kitchen and bath, nice flooring in both. Sandra in the office was great, but avoid Sue. Sue seemed pretty clueless and did not show me all the available units so I orignally decided against them, but when I went back and met with Sandra she showed me another unit that was exactly what I was looking for. read more

I've lived here a year now, and management is terrible! they do not maintain the pool, jacuzzi, or exercise room. the jacuzzi was closed by the County Health Dept a month ago, and our corporate owner has not yet approved the required repairs to re-open it. Don't know when or if they ever will. The Exercise room door lock no longer opens with my key nor with the office staff's keys and there is no maintenance personnel on site today (Monday) to fix it. The office is supposed to be manned 7 days a week from 8am till 5pm, but about a third of the time, it's locked up and no one is there. Every resident gets an identical nasti-gram from management taped to our front door nearly monthly for random things, such as not picking up after pets, having junk in front, being too loud, or other things, even if the problem does not apply to you (I don't own a pet, have no junk in front, and am quiet). Reasonably nice apt, but management really sucks, and the amenities are not guaranteed to be maintained or even available. Don't rent here. read more

**UPDATE** Here's a video I made when I discovered I could make a similar noise by pushing on the ceiling. http://youtu.be/tzRfDDaE0qo

I lived there with my family for three years, and my honest advice is 'do not move in there, do not even consider it'. The apartment complex looks nice, but it is more a facade. We were swarmed by ants the first day, as are many of the residents. Despite the supposed pesticide spray and our own efforts, it was a constant battle and point of massive anxiety for the family for the entire time we lived there. Things are constantly breaking (appliances, doors, sinks, toilets, furnace). The hot water is turned off at least one a month for repairs. Repair requests at the office are always lost; I have never had one followed up upon. Repair requests made online to main company do get a response from maintenance but rarely actually get fixed. I have actually watched workers look at something, say it seems okay and leave. Not one repair that was made was done so in one visit. It took six months of visits to have the dishwasher replaced. The communal areas are not properly cleaned. I went into the office repeatedly with cut from fragments of broken glass imbedded in the carpet of the gym. Several of the weight equipment cords and wheels are dangerously worn out, and the gym lacks proper ventilation. The return air vent is covered in plastic they haven't removed despite repeated mentions. The air conditioning is shared with the main office and sparsely leaks cool air. There is no air movement in the gym; no fans of any kind. The gym is a health hazard and is not usable during the day in the summer from stifling, sauna-like heat. The pool and jacuzzi are closed almost as much as they are open, typically for health reasons. The office staff are not available often despite posted hours. There is a be back sign with a time clock posted the majority of the time. On occasions I needed to speak with them or drop off checks, I have checked every hour and found that a few hours after their posted return time the posted return time has changed. You would be lucky to have the office open for even a full hour during the day. When your lease ends, they raise your rent by hundreds of dollars each time you want to continue your lease(every year for an annual lease). You will pay rent for each and every pet you have. You are required to pay a myriad of deposits when you move in, none of which will ever be returned to you. I scrubbed that place quite literally until my knuckles bled. They took pictures of a few crumbs on the floor, one small cardboard box on the patio, and the interior of the oven which was cleaned but had old stains typical of a very old oven. They charged us hundreds of dollars beyond the cleaning deposit which was hundreds in itself. Every single deposit is kept whether or not there is actually any need for it. Upon moving out, we were also charged for repairs for several items for which we placed repeated, unanswered repair requests. Moreover, all records of our several dozens of repair requests seem to have disappeared. When you move in you fill out a list of repairs or issues so that you won't be charged for those. We were not only charged for things like the broken patio door that they never fixed in three years, but we were also charged for things that didn't exist, like a fire screen. How could we possible have noted something that no one ever mentioned that the apartment should have had. We were charged almost an additional months worth of rent in ridiculous and trumped-up charges. The place may look nice, but it is falling apart and plagued by insects. The staff is rarely present and repairs are avoid for as long as possible. The company gouges you for as much money as possible, when moving in, while living there and when moving out. And I consider the general conditions there as unhealthy. In almost twenty years of apartment living, Alpine Woods is near the bottom of my list. read more

I currently live in an upstairs unit and from day 1 which was a year ago our AC has not been efficient. I have called maintenance probably about 7-8 times over this past year about our AC not cooling our Apt below 80 on an extremely hot day. On moving day we enter our new beautiful apartment and its hot so we turn the AC on. About 2 hours pass and the 95 degree day has now made our apt 87. We give maintenance a call they come right away and say they had to add freon. The Apt never cooled down. Next call to maintenance again our Apt will not cool down. 2 older gentlemen come and check it out stating its working fine, which it is but its not efficient enough to cool down the upstairs unit with vaulted ceilings. They say they will get someone else to come back the next day. No one ever showed up gave the office a call and they state that the two gentlemen said to close out our complaint nothing is wrong. Those 2 were no longer permitted into my Apt because they lied to my face. They actually had a list of people who could come into my unit approved by me. The next few calls involved adding more freon, checking the ducting for holes and clogs, oh and the emergency heater kicked on. After all of this still not efficient. Fall and winter came and we had no need for AC. Now it's summer and I start calling again as I had a 250 electricity bill just running the AC for 2 weeks! They send these nice new maintenance guys to our unit who provided great service not once did they make me feel I didn't know what I was talking about and they didn't flash their AC certified card at me. They went through the list compressor switch was off, then there was to much freon, they cleaned the ducts which were supposed to be cleaned already from the last AC certified guy. To no avail our AC unit is still not efficient. I call the office and was told " I 100 percent agree with you we just have to send another guy to confirm you need a new compressor". He shows up with his little temp gun and points it at the vent says it works fine and flashes his AC certified card oh and he added freon which was just removed the week prior! Actually has the audacity to ask my mother if she was AC certified! My MOM! I get the impression He does not like opinionated women. I call the office and they say because you have vaulted ceilings it's not possible to have a cool apt. I know the AC unit works but it is not efficient for the volume of footage this Apt has. The AC unit seems to be 25-30 years old. Went around checking out other units and big safety hazards...wires hanging out and 1 unit actually had no cover over the fan some little kid can lose a hand. Oh forgot to mention we actually sent an email to cooperate and they pretty much told us go to the office for assistance. I made one of the worst decision moving to Alpine Woods Apt and can't wait to leave. How can a company treat people with such disrespect. This has never been a home to me. We live an age where good customer service is priority! I guess they didn't get the memo. read more

If you own cats, don't rent here. We were all set to sign our lease agreement until we read that cats have to be DECLAWED. Declawing cats is a HORRIBLE practice that causes long term pain and functional problems for the animal. It decreases the chance of using a litter box due to paw sensitivity (thus increasing likelihood of accidents around the apartment, which you'd think management would want to prevent). I will never, ever rent with any place that requires me to torture my pet to do so. A shame, because the apartment we saw on the walk through was gorgeous. Too bad the management company has no regard for the well-being of animals. I could never rent from such awful people. read more