Awesome office, the team was very friendly and I received the care I needed! Dr. Johnson tool her…read moretime to explain my condition.

This is a review of the business office, not my sister's surgeon or physical therapists, all of…read morewhom have been excellent. No matter what time you call, the phone system will take 90 seconds to tell you that they have high call volume and suggest you use OCR MyChart or send them an email. If you decide to wait for an operator, that's another 3.5 minutes, at which point, even if you gave them the name of the person THE FACILITY told you to call, they'll direct your call: a) back to the number you called, to start all over again b) to scheduling c) "another number" for the business office that leaves you hanging for another 10 minutes before forcing you to leave a message And we probably have a simple question. I shudder to think what it's like for patients with a complicated question that requires a complicated answer, trying to get it asked and answered over a series of emails. To the doctors (or private equity people?) running the practice: chronic high call volume isn't an excuse to erect barriers to care, it's a sign that staff is likely overburdened and needs more people.

Dr Zach Richard is the most engaging physician I have ever experienced. Grounded in reality with no…read moreBS ego...completely with you. Genuine, knowledgeable, kind with the most upbeat demeanor. Sincerely listens and communicates.

The initial exam caused nerve pain. I have herniated discs, a spinal fracture, stenosis and…read morearthritis. The positions for a-rays and testing started nerve pain that I haven't had for most of year. But they don't give medication and told me to ask my primary physician...who is not treating me for the back issues...to give me pain medication. So I was left to twist in the wind by Spine West. Needless to say I have gone elsewhere for treatment

My family has been seeing Achtermann Chiropractic for a few years now. Dr. Karen has been…read moresuccessful in treating my husband's back injury without stringing him along with unnecessary ongoing treatments that Chiro's tend to get a bad reputation for. For myself, I had fallen while mountain biking and had upper back/shoulder pain about two years ago. Dr. Karen was able to adjust me in one visit and I was pain free. For this part of the review, 5 stars! (I don't think google reviews allow actual prices, therefore I did not include in my review). Recently, I scheduled an acupuncture visit which is advertised for a certain price on their website. No where on the website delineates extra fees or gave me an indication that I needed to inquire about extra fees. When I went in for my visit, I was early and waited patiently as Dr. Karen was running behind. Once the visit was completed, I went to pay the advertised price on the website and was surprised that the cost was actually 27% higher than advertised. When I asked the front desk about the advertised price versus the price I was asked to pay, I was told I was being charged for a "problem area" - which did not make a lot of sense to me because why other would one have acupuncture other than a problem? Therefore, I asked for Dr. Karen to call me when she had time. I also sent an email to Dr. Karen expressing my concern and requested a refund for the over charge. Later that afternoon, I received a text from the front desk, not a call from Dr. Karen, and changed the reason for the charge from it being a problem area to a "re-examination fee" because I had not been seen in their office in the last year. I responded to the front desk and requested to speak Dr. Karen. I also emailed Dr. Karen (once more since the description of the charge had now changed). Dr. Karen emailed me back and explained that the questions she asked me at the beginning of the acupuncture session were the reason "re-examination" and therefore I incurred the 27% upcharge (fee). She explained that if I have not been seen in the last six months, any patient would receive this fee. She acknowledged this type of fee is not mentioned on their website and that I should of asked her prior to my appointment for the cost. I have not been able to find these types of fees mentioned on the website or promotional emails that are sent out for services. Further, I am disappointed that as a patient I am being charged for being asked medically necessary questions for a treatment. These types of questions I was asked at my appointment would of needed to be asked whether I saw Dr. Karen consistently once a month, or six years ago. As a customer, I believe it is a reasonable expectation for costs/fees of services be advertised in such a way on a business website or promotional email that the customer knows what is expected of them to pay. If the business is not able to advertise such costs/fees, I think it is reasonable for the customer to expect to be notified of additional costs/fees not otherwise mentioned prior to their service. For this part of the review, 2 stars

Dr. Karen has been very, let me rephrase that, exceptionally helpful. I was told by my primary care…read moredoctor and another chiropractor that my sciatic nerve pain would not ever go away. I have to say they were wrong, at least to this point anyways. After about three or four visits, I no longer have pain, I mean like at all, I can finally ride in the car again without even a though of shifting my weight around due to pain. Dr. Karen does a very professional job, and has taken excellent care of me. The shop is a pleasant space and I really appreciate the ice and heat therapy after my adjustments. This place truly deserves 5 stars.

Horrible, horrible, horrible. Dr. Chaus was disengaged. He seemed too busy, too arrogant, and…read morewouldn't even make eye contact; A TOTAL waste of my time, and money. I am my own wellness advocate, and when I ask questions, I expect professional answers from a surgeon. Insurance companies are reluctant to pay for services -- in this case, I don't blame them. He answered my questions incompletely and with condescension; I doubt he ever looked at my chart. I made an appointment for a follow-up in 6 weeks; I'll be cancelling. The waiting room was a mass of people; like cattle being taken to slaughter. I waited 45 minutes to see someone. Most of the staff was kind and gave great explanations. However, the last guy was a waste of space; my short-term parking placard form was incomplete and incorrect, so I have to return to the DMV to resubmit corrected forms, which I'll be getting from my own physical therapist (take a referral from them? No, thanks.) Trying to reach a human was impossible by phone. Worst. Medical. Service. Ever. Full stop.

I saw Dr Gerlach after several other treatments by other providers did not help my condition…read more Dr Gerlach operated in March 2022. Throughout my care, Dr Gerlach was exemplary - he explained what was wrong with my back, what he could (and could not) do to help and what to expect during my treatment, surgery and recovery. I live in Castle Rock and for the right doctor don't mind the long drive. Dr Gerlach is that doctor and well worth the drive. I am pain free and physically active now.

I'm sharing my experience in the hope it helps others make informed decisions…read more I initially had a positive experience at Boulder Regenerative Orthopedics. The first physician I worked with, Dr. Cummings, recommended starting conservatively with PRP and shockwave therapy. That treatment appeared to be effective--particularly in reducing tightness and scar tissue in my IT band. After that physician left the practice, my care transitioned to the primary doctor/owner, Dr. Mazzola. At that point, I was strongly encouraged to pursue stem cell therapy, which was presented as highly effective--particularly for healing tears and restoring function. Based on those discussions, I moved forward with the procedure, with the understanding that it could significantly improve my condition. Unfortunately, my experience did not match those expectations. One year later, after stem cell therapy, following the post-treatment protocol, daily PT, and deep tissue massage, follow-up imaging has shown no improvement, and in some respects, my condition appears to have worsened. In addition, the treatment was very costly and not covered by insurance, making the lack of results especially difficult. I want to be clear that regenerative medicine is a developing field, and outcomes may vary. However, I believe it's important for patients to have a balanced understanding of the limitations, uncertainty, and variability of stem cell treatments, particularly given the financial investment involved. If you are considering this route, I would strongly encourage: Seeking multiple medical opinions Asking for evidence specific to your condition Carefully weighing expected outcomes against cost There may be value in some of the more conservative therapies offered, based on my earlier experience. But I would urge caution and thorough due diligence before proceeding with more advanced and expensive interventions.

Dr. Mazzola is incredible. He's the guy to see for any orthopedic injury. He's a miracle worker.read more

Came here with a herniated disc, severe sciatica, and a sore shoulder muscle. Left with worse…read moresciatica and I think a cracked rib. It healed up after a couple weeks, but apparently not correctly since it now causes pain doing my favorite hobby, playing guitar, years later. I was in no rush for appointments, but I guess after finding out I had good insurance and a lot of discretionary cash, Julie encouraged me to set up a lot of appointments, assigning me to a PRN PT (according to her reply to a review on another site, before repeatedly falsely reporting it to get it removed temporarily) who slammed all his weight into my shoulder while doing manipulation at her instruction, causing the injury.

Erin listened to my issues and effectively addressed them. She gave me a number of tips &…read moreexercises to help keep my shoulder/trap loose and my neck range of motion increases and the general stiffness subsided. The difference from when I first walked in until now is an amazing improvement! Thank you!

I can't say enough good things about this chiropractor. The quality of care is outstanding, and…read moreevery visit feels thoughtful, professional, and genuinely focused on my well‑being. What truly sets them apart is the impact their treatment has had on my allergies. After struggling for years, I finally found relief -- something I honestly didn't think was possible. If you're looking for someone who truly cares and delivers real results, this is the chiropractor to see.

NOTHING GOOD TO SAY about this chiropractic practice. My spouse and I were coerced by office…read moremanager, Alicia, to sign contract to receive treatment (to later find out the hard sale and promises made in person were all false.) My husband received three adjustments by Dr. Weeks and was charged $2,164; no orthotics, no therapeutic equipment, just three adjustments. Still fighting for refund but they won't even respond to the BBB. Additionally, the open office environment is awful! They do not sanitize the adjustment tables or equipment between patients, and Dr. Weeks treats patients simultaneously without wearing gloves or washing his hands. Indecent exposure issue occurred while I was waiting for him when another male patient's shorts gapped open and he was commando.

Lack of privacy. Poor soundproofing between rooms and waiting area. Not sure how experienced the…read morestaff were.

I wasted a lot of time and money here. My therapist didn't listen to me at all. I'm so disappointed…read morethat I feel compelled to leave this review, to warn others. Be sure you know what you are paying for, when you go here.