1 STAR THE MOST APPALLING RESTAURANT EXPERIENCE I'VE EVER HAD!…read moreAs a local property owner in the Helen area, I am absolutely disgusted by how my friends, my 8-month-old baby, and I were treated at Bodensee Restaurant.
After a full day of shopping, my two friends visiting from out of town wanted authentic German food. I suggested Bodensee. We hadn't eaten all day and were looking forward to a wonderful meal. Instead, we experienced the WORST customer service I have ever witnessed!
Our server, Victoria, was rude and impatient from the beginning. She rushed us to order before we had even opened our menus, rolled her eyes at our questions, and seemed irritated by our presence.
Our food took OVER AN HOUR to arrive. Despite the wait, we remained polite, repeatedly saying, "No problem." We understood it was Oktoberfest and the restaurant was busy.
When our meals finally arrived, the food was COLD! My German potatoes were ice-cold, and although my friends' plates were hot, their food was cold. The cheese on one potato hadn't even melted!
My friend politely approached management. That's when things became unbelievable.
The owner, whom I believe is named Doina, approached our table with an incredibly hostile attitude. When we explained the issue, she snapped, "Do you know how busy we are? It's Oktoberfest!"
Every time I attempted to speak, she interrupted me or shook her head. Her aggressive tone frightened my baby so much that I asked her to PLEASE calm down.
THEN THE UNTHINKABLE HAPPENED!
The owner actually ATE FOOD DIRECTLY OFF MY FRIEND'S PLATE to prove it wasn't cold! My friend had already taken two bites! We were absolutely SHOCKED! Who does that?!
Instead of apologizing or offering fresh food, she continued arguing until she began yelling, "GET OUT!"
My friend even offered to pay for our unfinished drinks, but we were repeatedly ordered to leave.
THEN THINGS ESCALATED EVEN FURTHER!
One server took a partially opened miniature bottle of Prosecco and THREW IT INTO MY BABY'S STROLLER, soaking the seat!
Another employee shouted profanity at us, including "F*** you, bitch!" and called us vulgar, degrading names.
BUT THE MOST DISTURBING PART INVOLVED MY 8-MONTH-OLD SON!
While I was gathering my belongings to leave, a woman whom I believe was security GRABBED MY ARM AND PHYSICALLY PULLED ME TOWARD THE EXIT WHILE I WAS HOLDING MY BABY!
She pulled me so forcefully that I NEARLY LOST MY BALANCE! I was terrified I might DROP MY SON!
My baby was already frightened and screaming. I was simply trying to gather our belongings and leave safely.
NO MOTHER HOLDING AN INFANT SHOULD EVER BE PHYSICALLY HANDLED THIS WAY!
As if that weren't enough, Victoria and two other employees FOLLOWED US approximately TWO BLOCKS and across a parking lot, continuing to shout insults and derogatory remarks directed at us as Spanish-speaking women.
Eventually, TWO POLICE CARS arrived!
Restaurant employees apparently claimed we were intoxicated. After speaking with us, the officers did not appear to believe that claim. They spoke with the employees and allowed us to go on our way.
Let me be clear: We came to enjoy authentic German food, NOT to be humiliated, verbally abused, physically pulled, or harassed down the street!
A simple apology and replacement of the cold food would have resolved everything. Instead, the owner escalated a minor complaint into an outrageous confrontation.
I own two other properties in this area and regularly recommend restaurants to my guests. After this experience, BODENSEE IS ONE RESTAURANT I WILL NEVER RECOMMEND!
Helen is a beautiful town built on tourism and Southern hospitality. Visitors and locals deserve respect, regardless of how busy an establishment may be.
NO CUSTOMER SHOULD EXPERIENCE THIS TREATMENT, AND NO PARENT SHOULD EVER HAVE TO FEAR FOR THEIR BABY'S SAFETY WHILE DINING OUT!
Absolutely disgraceful behavior and a complete failure of customer service.
ONE STAR IS ONE STAR TOO MANY!