I stopped in at the year-end sale. Oh my God what an experience Claudia was so helpful. She was not only beautiful. She was very knowledgeable and I ended up buying half of the store. Thank you Claudia. I think she should get a raise a significant one Mucho De Niro. Again, thank you so much for the amazing customer. Service appreciated I spent so much time in there. I missed two hours of snowboarding. Highly recommended for very high-quality winter and ski and snowboard again customer service was stellar read more

Lovely store with a pleasant customer service...There are great selection of different brands like Hoka, Patagonia and etc...There was very small session that had sale items but not a big collection...Value wise there weren't cheap, but you can find items that even you cant find online...I lost my gloves so i was here to buy pair one... Super close by Gondola so if you lose anything in a way this is the store to stop by. read more

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We stopped by the store for the end of the winter season sale, especially looking for ski gloves. Store employee Claudia was very helpful and pointed us to the right direction. The discounts was better then other sport stores in town. Claudia explained differences between styles and brands, which helped in selecting the right gloves. Thank you Claudia ! read more

Prices are 50-70% higher than in any other store on mammoth and refuse to return money for the goods, although we bought it yesterday and did not use it, all the store employees are rude and arrogant, I strongly do not recommend this store read more

My wife and I have been coming to Mammoth for quite a few years and love this store as they always seem to have stuff that other places don't carry, plus their service is great. They have a great selection of apparel from Patagonia / Marmot, and Hestra Gloves that no one else seems to carry on the mountain. We came in today to look for a specific helmet for my wife (Smith Vantage) that we couldn't find anywhere else. We had checked five other shops, and every lodge at the ski resort with no luck. Alpine had it. 5 stars for selection, availability, and service. read more

I ventured in to Alpine Approach in search for new boots after being at several other Mammoth boot stores. Christina was by far the most helpful in all my shopping experiences. I found a great pair of Hoka's. Christina took the time to make sure it was a great fit and comfortable for me and met all the needs!! Thank you!! read more

I browsed though a good handful of stores in Mammoth recently, and Alpine Approach is my favorite. They have an impressive selection in a relatively small shop, and it's a good vibe. The late-season sale had some great deals, and I ended up with a pair of ski gloves that I love. read more

I was looking to eventually find a lighter rain jacket and rain pants for backpacking, but just a looky-loo yesterday. The salesperson Christina was very personable and friendly and showed me the options - even allowed me to weigh them with a scale I had in my car. She was a lot of fun to deal with and shared her own UltraLite backpacking adventures. I could get a better price on Amazon, but she helped with some discounts. Knowing I could lower my weight by 1lb for this week's hike, I bought 'em (both Marmot gear). What a great person to deal with - THANKS CHRISTINA!!!! read more

We went in looking around and I went to the bathroom while my kids and husband waited. We have been coming her for over five years and always buy something. The lady (owner, I think) with white hair in a ponytail constantly harassed my husband and kids while I was gone and said something like "oh, you guys just want to keep warm while you wait for your reservation". Then, when I got back, she said to me while I was looking at caps "oh, I see you've looked at the whole store and now your are caps". This was totally obnoxious and unnecessary. She has lost me and my family as customers. Absolutely terrible customer service. Why open a store when you just want to mistreat and annoy your customers? read more

I went to see what gear they had this season. I ended up leaving with the finger shoes that ran me $100 but worth every penny. They have a lot of Patagonia gear from Ski and outerwear jackets, to the matching bottoms, sweaters, shirts, under gear to keep you warm, boots, hiking attire... you name it. If it's for the outdoors, they might have something here for you. Being a large provider of the high end brand, you truly get what you pay for. It's worth saving up for a good piece of out door gear that won't wear out. Parking is across the street off Minaret or you can take the local free transit system or if you stay fairly close to the village, you can walk here. Friendly staff greeting you with a smile. read more

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We wandered in after having had dinner at the Village, cool little shop. The store was quite busy with one employee and she was great. She was tending to everyone's needs and was happy and friendly. The store had a sale on winter gear making it extra busy. I was looking for a new pair of hiking boots or shoes as the old boots were well, just old. They were still quite comfy, but it was time to replace them. The clerk found my size right away, offered me the next size as she said they tend to run a little small and with hiking socks the larger size may be more comfortable. While trying both on and in a quandry about which size to get, she checked in on me several times offering advice. Decision made, heading to the register, there was a short line and she juggled customers like a pro. The boots were on sale, yahooo, and within a few short minutes we were on our way. I have to say, if you are in the area of the village, I would pop in and have a look around, they have a good selection and the prices were reasonable for Mammoth. read more

Alpine Approach - Outdoor Gear Near Me - Mammoth Lakes, California

I had an incredibly pleasant experience from the moment I waled in and was greeted by the cute dog, Ava. The staff was incredibly helpful, especially Christina. She was very knowledgeable and funny. read more

Killer sale section. Scored end of season sorel leather knee high boots at 40% off! Informed that they were weatherproof which was icing on the cake given I live and work in mammoth. All apparel was also 25% off. If you like to rifle for deals, they even had extra discounted racks in the back. Friendly workers was a bonus. I was in and out of there in less than 10 minutes though I easily could have spent longer if I was searching for other items. Located in the lower level of the village, this store is nestled between a leather shop and food establishment. Worth the walk down the stairs. read more

I have a passion for any type wedge shoe with a heel. So Saturday afternoon 1/14/17 when I eyed the black leather Sorel boots with a 2.5 inch heel..I had to try them on. The boots were so sweet..I didn't want to take them off. I boxed up the boots I was wearing & wore my new Sorel's out. I wish though, that I can remember the guys' name that helped us. Like everyone in Mammoth..he was super nice & helpful. Thank you Alpine Outfitters! Happy with my purchase but very happy with your staff & customer service!! read more

Alpine Approach - Love my new boots! - Outdoor Gear Near Me - Mammoth Lakes, California

Alpine Approach is epic! They have a plethora of high end Snowboarding / Skiing Gear with cool colors. Their staff is super nice, especially their manager Justin who went above & beyond to help my friends & I with our snowboarding gear :) read more

Love this store we have come back 3 years in a row. If you like Icebreaker, Patagonia they have a large selection, we tend to buy base layers, under garmets, hats. Its a boutique, they have decent sales in the summer but we go back because their selection is more varied than most of the sports stores. Mia our sales woman was helpful and showed us things we didn't even "see" in the store all this while she had compassion with a customer in front of us who was a handful. Parking is across the street off Minaret or you can take the local free transit system. read more

We will never go back to this place. This was the worst customer service experience. Rude cashier who had the audacity to say we don't need your business after said something about the inappropriate actions. Footloose has excellent service and they actually appreciate customers. read more

The staff in here is always friendly. They also tend to have a nice selection on their sales rack in the back. I recently walked in to check on a pair of shoes and found that the staff member who helped me out was very informative and despite not having my size, offered to call their sister-store to check for me. I would highly recommending stopping in and checking out their selection. read more

Guy working there is very rude and unhelpful .. Avoid going here .. Upstairs is mammoth sports go there instead better customer service ..

This place is NOT military friendly!! Stopped in to check out sale an buy a pair of ski socks. Clerk asked to check boyfriends ID and proceeded to give him a lecture on military & politics. Not cool. read more

This is my favorite store in Mammoth. Sara the manager is just great. She is patient, knowledgeable about the gear and super friendly. Whoever is doing the buying has a great eye for clothes that are both stylish and functional. read more

Saw a pair of shoes I wanted here. Asked the guy to match an online price. Was informed that they normally match online but there was a sale today so he would not. Guess I need to come back after the sale? No thank you just ordered them online. Really wanted to support a small business but will not when your customer service is sub par. read more

Went to this store on a Thursday afternoon shopping for my daughters birthday, stumbled upon a pair of boots that fit my wide feet. The sales clerk stated that the boots were 20% off, which was a good buy. Wanting to finish the birthday shopping asked the clerk how long the boots would stay on sale. She stated they would through the weekend. Went back in two days later on Sunday with cash in hand and talked to another employee and stated why I was there and was told the boots were no longer on sale. I tried to explain to this employee of what was communicated previously and I was met numerously by rude, arrogant and unprofessional responses. I was told that the owner decided to take them off sale. Here's the deal. You treat somebody like trash, that lives in town and keeps dollars flowing during slow parts of the year, and has employees who state their not worried about moving products because they will eventually......you've lost your identity. To anyone reading this review.....this facade of a small local business is just another Corporate transplant. I'll shop elsewhere in town like Kitteridge, Footloose or Mammoth Mountaineering Supply. read more

The service was amazing! We have always found them to be military friendly. Last year in their old location in the top of the Village the airlines lost all of my husbands luggage and because they said they donate every year to Wounded Warrior Project our entire family always returns there to get the local military 10% discount. This year we got 40% off Arcteryx a great deal! read more

Alpine Approach was the kind of store that I wanted to love, as an outdoors enthusiast. I was incredibly excited to get an exceptional deal on an awesome down jacket over Memorial Day while in town visiting. The cashier who checked me out both verbally confirmed my total to me and handed me a receipt showing a $170 charge. When I reviewed my credit card statement a couple weeks later, I was charged almost 50% more than the salesperson who rang me up told me the cost of the jacket was. When I called to understand what had happened, the employee who answered seemed dismissive, insisting that I still got a deal on the jacket, and I still got 40% off, so why should I expect to be charged what the employee who rang me up quoted me instead of the higher cost? He followed up my request for a copy of the signed receipt showing the $250 I was charged, he insisted that me walking out of the store with the jacket was proof that I agreed to pay $250 for the jacket, despite the salesperson telling me my total was $170 which my receipt also reflected. To make matters worse, he told me, "This conversation is a waste of time, why don't you just drop it?". When I told him that I didn't think that my overcharge of $80 was a waste of his time, he deliberately hung up on me. Needless to say, I'll be taking this up with my credit card company to dispute, and definitely won't be returning to this store. Accidents and mistakes happen, but lack of customer service to this extent isn't acceptable. read more