Great service and great prices. The owner was the one who helped us and was very knowledgeable and…read morefriendly! Definitely recommend coming here.

Great service, friendly staff, seems to have a good selection. They are currently making…read moreadjustments to a pair of ski boots we bought there.

Rich, my boot fitter, was phenomenal! Never in my 42 years of skiing have I experienced his…read morecombination of expertise, humility, and artistry in his trade. I'm grateful for the care he demonstrated and look forward to my best year of skiing yet. Leaving Sports Page, I felt like family. Worth the drive from anywhere in the country IMO.

I've been on the search ski boots for months. I have very wide calves and nothing fit out of box. I…read morewent here nervously hoping to find some help. I ended up working with Rich, who helped me find the right boot and then fit it to my feet and calves. I was dreading going into a store go ask for help. In the end, it was a great experience and I'm so happy to have some boots that fit! I can't recommend this place enough for anyone.... but certainly for people who might need a little help finding the right boot for them! Thanks, Rich!!

(Review for boyfriend): Let me tell you. On the way from Virginia to Maine for a ski trip, my…read moreboyfriend realized he had forgotten his ski boots. Fortunately, while stopping in Albany, they found this family ran ski shop that helped him out. Not only did they decide to help, they went far beyond the level of customer service he had ever experienced. They didn't just help him find boots that fit, they also made sure the boots would work with his skis. When it turned out they didn't, they pushed all their appointments aside to make sure everything worked so he would not have to wait any longer and could continue his road trip, and so he would not have to deal with it at the resort and pay extra fees. High Adventure Ski Shop, we thank you for saving my boyfriend's ski trip. I know he was slightly panicking, and Ryan, thank you for doing everything you did to make it work.

Awesome customer service. Have used for kid and adult rentals and this year purchased my own…read moreskis/boots from them. Sales person very patient as I tried on many boots. They fit great and the price beat many online venues. Highly recommended!

As mentioned by a bunch of other reviews, the service is really atrocious. Three young kids sitting…read morearound physically and audibly bothered that I walked into the store. Then they pretended to do something while they stared at me... feeling that uncomfortable so I could save 10% on a golf club that looks like it was eight years old? Yeah, no thanks. With all of the reviews that talk about the service... How it has been like this forever?

We went in looking for XC ski boots. Three clerks working at the counter could not be bothered to…read morehelp. My husband asked if they carried boots that had the old style of bindings . They replied "anything with 75mm on a green label". They did not offer to come help us. We looked at those boots and found all the sizes were European . Not knowing what size he wore in European we looked around for a conversation chart and did not find one. Again no one came to offer help. Finally googled a conversion chart. We spent another 15 minutes in the store looking at boots and wandering around but no one once asked if we needed help finding anything. The three men hadn't moved from their chat session as we left the store. Would never return.

Very knowledgeable staff. Good selection of gear. Real skiers. Support the ski industry. Sponsor…read moreski related movies and events.

Very disappointed in how my board was waxed. I had a scratch on it and asked for the board to be…read morewaxed and for them to fill the scratch. They charged me $42 and didn't even fix it. There still was a piece hanging off of the scratch, it wasn't even properly waxed. When I received my board for pick up it barely even looked like it had any maintenance done to it. This place is a rip off, better off going somewhere else. They also got rid of military discounts, they had it last season in 2024 and this year they didn't. Rather have gotten my money back because now I have to take it to a better shop that'll actually wax and fill the scratch which I asked this shop to do and instead they just take your money and don't do what they said.

I was driving up the whole East Coast looking for the best value skis. I found them here, with…read moreexcellent, professional service. I got fully kitted out at a price I didn't think possible and their service was instantaneous. Would recommend to anyone.

This store is one of the coolest ski shop's I've been in. It was pretty obvious that the staff was…read morenot pressured into selling as many things as they could. One of the staff members actually talked us out of an impulse buy for our son. We were looking at snowboards and we were going to "settle" but he talked out of it. And gave us all the reasons why we shouldn't buy it. He also included his manager in the conversation. I was very impressed with the knowledge of the staff and more impressed with the honesty.

My daughter wanted to celebrate turning 16 by snowboarding with her friends. I initially called a…read morevery popular ski resort in Massachusetts. Their website boasted of offering accommodations for small groups of 15. When I called, I was told that our group was too small for a group rate and even if I had extra attendees because the weekend we chose was a holiday weekend, a group rate would not be available. I then called a popular ski resort in the Catskills, who were less helpful than the resort in Massachusetts. I finally called Willard. The lady I spoke with walked me through the entire registration process for my party. When we arrived, we found very helpful and friendly staff. One staff member even helped me convince my daughter's very reluctant dad to try snowboarding. The staff distributing the rental equipment were equally pleasant and helpful. The snowboarding instructors went above and beyond to ensure everyone had a great time. They quickly individualized lessons according to how quickly our snowboarders grasped concepts. My group left the mountain, with the hope of returning! Thank you staff of Willard for an amazing time and making my daughter's 16th birthday memorable.

Poor tubing conditions. Unsafe, unprofessional staff. Never experiened anything like it. Just pay…read moremore and go to West. They are a professional operation.

It seems that tourists dont come to Boonville, NY. Every place we went we were the only tourists…read more Anyways we rented snowmobiles from John for 2 days. Unfortunately he does not have any automatic start switch snowmobiles and we 4 girls had a hard time starting the machine. You had to pull the lever to start. John came to save us when my snowmobile got stuck in snow and the engine died. On the second morning John came to start the machine for us. We were very thankful for his kindness. John is very funny. If you are man, there is no issue but if it is going to be a group of girls, i recommend that you find a snowmobile with start switch.

On a trip across upstate New York, our inverter in our 2018 RoadTrek CS shorted out. When we…read morecontacted KS2 (the manufacturer of the inverter) to arrange a pick up of a new unit they suggested Alpin Haus. Mind you it was late afternoon on Thursday. I called Alpin Haus and Randy Robb the assistant service manager (didn't know this until much later) was on the other end of the line. After explaining the situation I asked if there was any way we could get in and have it looked at. Incredibly he said sure, bring it in and if you're dry camping you can even stay in our lot. The inverter did in fact short out and we were without AC but had DC. Chris the expert electronic wizard diagnosed the issue and we were stuck for the weekend in upstate NY. We enjoyed our weekend (minus AC current) but with DC current we were able to keep the food cold, the fan running, interior coach lights working and we had a great trip to the Adirondacks. On Monday we returned to Alpin Haus and Chris was out, my greatest fear since we had developed a sincere trust with him and when Randy said that he had the other wizard on it, Big Frank stepped in. Seamless doesn't come close to how good this team of mechanics are at AH. The big man got us dialed in and we hit the road that evening with the van back to work. These people are the real deal. In the era of Big Box everything, it takes a dealer that cares and treats everyone like family to show that there is still the chance that the end is not in sight for a local dealer with great staff, great inventory and people and dog friendly to help a traveler find their way down the road. My sincere gratitude to Randy, Chris and Frank and the entire staff and team at Alpin Haus for helping us get through this difficult situation. Y'all are the best.

After my review of Aplin Haus. the Service & Parts manager called the next morning and did…read moreapologize for the trouble we had. He also made sure he knew both sides of what happened. I can say it was refreshing to have someone call that quickly to hear what happened. And to assure us they would do their best to see it did not happen again. We all make mistake, but when someone can say, I am sorry, That is more than good enough for me. So, yes I have change my rating to 5*- (I mess up too should have asked for help). So thank you for the call, quick reply & friendly service. Thank you Ronald V.