Interstate Northeast helped me get a new Avis rental car after the tire on the rental developed a dangerous tire bubble. Within 2 hours of being contacted by Avis, these folks had picked up the old car and delivered a new one directly to me - despite the freezing rain. They made the exchange quick and painless and were super helpful in getting me on my way. Thanks so much for the help yesterday. read more

I needed to have my truck towed about 40 miles when a wheel bearing went bad. I called AAA, and they sent Mitch to pick up the truck. He arrived within half an hour, loaded the truck onto his flatbed, took pictures of it when it was on the flatbed, and took it to my mechanic's location. At my request, he called me to tell me that he had delivered the truck. Mitch was prompt, cheerful, pleasant, and efficient. I am pleased with the service provided. read more

February 2022 Interstate Northeast answered my insurance's and my roadside assistance call that my car was stuck in ice in street parking outside my apartment. The driver was young, probably in his 20's. He dinged my car (I paid for it to be fixed and a rental which cost $1100). I watched the driver hit my car as I stood and watched. I said, "You hit me." He said, "I thought you were spotting me." He immediately got out and took pictures of the damage and asked me if it was already there. Within days, I learned from my insurance company that the driver and Interstate Northeast were saying that the damage was preexisting. My insurance could not investigate because the damage cost was below my deductible. I have proof of when he arrived with the automatic text. The driver is saying the photo was taken before the work began. If one were to dissect the photo evidence, they would see the timestamp is 40 minutes after the time of arrival. Interstate Northeast does not care to help me. read more

Interstate Northeast - Damage near rear light and Interstate Northeast's tow truck tire tracks in the snow - A gray car is parked on a snow-covered street at night, with snow accumulated on its trunk and rear window. The ground around the car is covered with snow and slush. The background shows a residential area with houses and some bushes, illuminated by streetlights and traffic signals. The scene suggests winter weather conditions and recent snowfall. - Tires Near Me - Amsterdam, New York

I'm do not know anyone at this company. This was my first experience. Using my AAA NORTHWAY Towing was priceless today. I got to meet Jim Stockwell from Interstate Northeast. My Volvo came to a sudden stop right on a busy stretch in Lake George, NY. Within a reasonable time on very cold day Jim arrived. Jim was very pleasant while completing his standard procedures. Before you know it we were loaded up and safely on the road. On the ride back I learn that Jim is a great conversationalist. We arrived at our location drop site. Off loaded efficiently and safely. Completed his standard ending procedures. I said thank you. He smiled, got back in his tow truck and drove off into the cold sunny weather. Thank you Jim! Respectfully, Garrett Charlton read more

Called for a jump start, took him over an hour to come with 2 hardly charged jump packs, asked for a tow to my shop, was told I would have to call someone else, he couldn't wait. Wait for what ? He disconnected his charge which did nothing and left. Wasn't concerned that I was stuck. I'm thinking the good reviews are friends of the company. I do not recommend . read more

My car overheated and looked like thermostat or coolant hosing got messed up (coolant was leaking profusely), I was stranded at the Gus station. Ryan showed up as fast as he could on a very busy night, loaded the car very fast and efficiently, towed the car to the service center and offloaded it nicely over there. Would highly recommend! read more

Awesome re-write of history.. It's the complete lack of accountability for me! But this goes to show that even when a mistake is made IN COMMUNICATION, A customer of a customer gets stuck with the bucket there at Interstate Northeast.. " yeah" to an address I read to them in Ballston Lake is not a proper response when the vehicle wasn't where his yeah was directed. But I am the one that doesn't listen. Gotcha! Also, I'm clearly a she thanks for noticing! read more

I had a flat tire over the weekend in Albany with a car that doesn't come with a spare. The tow truck arrived within 30 mins of call to roadside assistance. James, the driver, made some very good suggestions to get me closer to NYC (my home location) and a dealer that was open on Sunday. He did a very good job. I would recommend. read more

I was broken down by the side of a highway in an suv with light utility trailer in tow. AAA Northway contacted Interstate for the service. The suv service was covered by AAA. The trailer was not. Interstate charged me $457 for slipping in a hitch into the truck carrying the suv, and dropping off the trailer at my house which was directly on my way to the mechanic shop. I spoke to the manager and was refused a reasonable accommodation on the price. Be careful of these folks. When you are 12 inches from a highway with Mack tucks streaming by at 55 miles an hour they have you where they want yu! read more

Came over for vehicle that over estimated how solid our lawn was (a hapless relative) and got stuck trying to leave. Arrived within 20 minutes of my call around midday. Vinny was very friendly, very competent, and dumb cousin was freed in another 20 minutes with enough left in this wallet to pay for the damage to the lawn too. Thanks guys! read more

Thank you to James, who made the towing experience as convenient as possible. Safe driver, efficient, and gave me some helpful tips for service after he dropped me off. Probably ended up saving me a lot of money. Plus, he got to me 15 minutes earlier than the expected ETA and was very conscious of covid-related safety measures. Above and beyond! read more

Car was stuck in middle of woods on dirt seasonal road. They came immediately, assessed the situation and got the car out with no harm. Fantastic job, highly recommend read more

I was broken down with my Mercedes Benz at 728 state street in Schenectady on Monday 9/14/20. It was worth the wait through AAA, this company employee named Lawrence was apologetic for the delay as they were cleaning up a 2 car MVA . He was very professional and courteous! What a polite person, he's definitely a great person for this kind of job!! Thanks so much Lawrence. read more

Interstate Northeast - Tires Near Me - Amsterdam, New York

Very prompt towing company. Very courteous driver (in my single experience). Nice new truck. Overall, a good experience at a fair rate. read more

We requested roadside assistance and a tow for vehicle that was over 150 miles away from home. When we called the company explained, due to high volume of calls, it may take extra time to complete our request. We were happily surprised when Derrick showed up with a flatbed right on time, greeting us warmly with a smile. He was so careful and paid attention to every detail, to avoid any damage or scratching to the vehicle. We knew we were in good hands. We can't say enough great things about Derrick! We would highly recommend Derrick and the crew at Interstate Northeast. Thank you for making our experience into a positive one! read more

This company hires employees straight off of the craigslist back pages, never have had a harder tile trying to understand and figure out how to talk to this tow truck driver, no communication skills what so ever, I was promised by the state troopers that my car could be towed anywhere yet this was not the case when he showed up, also they are scam artist charging excessive amounts of money to release your vehicle from their yard, all you have to do is call your local sheriff's departments and they will cut the bill in half, caused way more hassle than needed to be and accused us of being the ones "wasting his time" if I could leave 0 stars I would luckily CAPITAL DISTRICT TOWING was able to help me out in the situation much more personable and easier to deal with read more

I asked for roadside assistance through my insurance. I got stuck in the snow from some less than stellar plowing in a small car with some old ish wheels. John showed up and right away showed he was clever in how he got me out, and inventive in dealing with any issues that came up along the way. He towed me home and even went the extra step in keeping me from feeling like a chump. He was fantastic and deserves a raise and a new truck. read more

We recently had a terrible experience with Interstate Northeast towing. Last Saturday, January 4, we parked our vehicle in the Bank of America Side Lot (across from the back entrance of Proctor's Theater). It's not unusual for the attendant to not be on duty when we arrive - and as usual, we park our car and return after dinner and well before the show begins at Proctor's. This night we returned at 7:20 to find that our car had been towed. Not knowing what to do we spoke to a police officer and then called the number posted in the wall. In response we were told that in order to get the vehicle back, we had to come to the business with $323.40 CASH ONLY. Since we didn't have enough cash and no way to get there, we had to call someone to come to our aid and stay with us through this ordeal. The towing site is a long distance from Proctors and once there we were very nervous waiting for about 30 minutes in a dark, remote, unfamiliar area, for the driver to come (as he was out towing another vehicle). When questioning the driver he said that he patrols nine lots at random. If he happens to be in the area, he checks for parking tickets, and if one is not visible, he immediately tows. This seems unreasonable and a very aggressive practice as this particular lot is used by many Proctor's ticket holders, and if the attendant is late arriving, one should be able to return well before show time to settle up. We have parked in this lot many times over the years and it has never been a problem. However, I just learned of someone who had the same experience with this company. Quite honestly, this seems like a scam to me and it should be looked into by the lot owner, the police and the Schenectady business bureau, and I intend to follow-up. I recommend avoiding this company at all cost! Just to be clear, my comments are about Interstate Northeast, 104 Old Mill Lane, Schenectady, NY. The parking lot I'm referring to is a side lot owned by Bank of America, 500 State Street, Schenectady, NY, and I live in Halfmoon, NY - not California which somehow appeared in my post. read more

Towing -- 4 stars. Repairs -- 4 stars. Office taking responsibility for driver's negligence re coordinating with AAA -- 0 stars. The evening of the Friday before Labor Day, while she was on her way to see family in NH, my daughter's car developed problems on the Thruway. I advised her to call AAA which she did and, via the Thruway Authority, was put in touch with Bobar's Interstate Towing (which is part of this company). Their driver came to tow car. She showed him her AAA card. He noted she had AAA Plus and told her she could therefore have it towed up to 100 miles without charge, and so much per mile above that. She opted to have the car towed locally (to Bobar's repair shop), get a motel room, and rent a car in the AM to continue her journey. The tow truck driver was very courteous, actually taking her by 3 nearby motels before she found one that looked okay to her. However, he never got authorization from AAA to tow the car. I can understand his error, especially as he told her he'd been on call for many hours and still had numerous service calls still to go. However, this lead to Bobar's charging us over $100 for the tow. When contesting this error, we were told that the driver denied having been shown the AAA card, and that their drivers are very experienced and NEVER make errors, so, essentially, my daughter must be lying. (Except she only found out about the 100-mile tow possibility from the tow truck driver after she showed him her card.) After calling AAA and first being told not to pay for the tow, in the end our only recourse was to pay and apply for a refund from AAA, which is not guaranteed. The actual repairs seemed appropriate and properly done. read more

Worst experience with a Towing company I have every had. Overcharged everything possible and rude. Avoid at all costs

RIPPED OFF! My daughter got a flat tire at 3 a.m. and the State Police, who came by to assist, contacted Bobar's Interstate Towing for her. No tickets were issued or arrests made, it was a flat tire. The tow truck driver arrived and quoted a price of $95.00 plus tax for the tow to Bobar's, which she agreed to, as it was 3:00 a.m. When we phoned the following morning to pick up the car, they stated that the price is $243.00 and refused to return our car until paid in full, and by the way, if you are not here by 3:00 p.m. the total will increase to $299.00. The customer service was abrupt and rude. I would walk 100 miles before using this tow service. read more

I rarely do reviews, however, I feel compelled to write this one. The level of professionalism by a certain driver and the so called manger/dispatcher/secretary, is nothing less than pathetic! And discusting! I recently had a conversation with one of the drivers...and his 6th grade education really presented itself, as well as his inability to reason with others when his communication skills were severely lacking. I proceeded to call Bobars directly and speak with the so called manager (maybe an 11th grade education) and the conversation was very similar to that of the tow truck driver... go figure. Now it's easy to see why they're of the same mentality, it's common practice at bobars to treat the stranded, paying customer, with absolutely no courtesy or as little as possible. In closing ... I would like to state its not stressful enough to be stranded on the side of thruway, but then the tow truck driver has to have an attitude. Furthermore, when you call the business to complain about services being less than substandard, you receive even more negitive feedback from the so called professional customer service manager... go figure... and have to pay for it also. Call me crazy, but that's not good customer service. That's a monopoly. read more

I am a lawyer who went to Bobar's to retrieve a vehicle owned by my client which we believe was illegally towed. I was expecting the worst but I spoke to the manager at length. We came to an amicable resolution. I would hire them to repair or tow my own vehicle if I needed to. read more

Driver was terrific - but dispatch not so much. Waited HOURS for him to arrive. Called for service at 11:30 am. Received initial text with an eta of 1:25. Got a call from the driver after this eta saying they gave him the wrong address. He knew my neighborhood - said he was on his way. At about 2:15 I called dispatch asking where he was - was told he was on his way and would be there in 15 minutes. At 3:00pm I called again - put on hold for a while - another person came on the phone. My tow had been called to a car on the Thruway which "takes priority." I told her I understood but why hadn't anyone called me? She gave me pushback on how they can't be calling everyone who was waiting - I asked how many that was and was told it was a bunch. How long does it take to send an updated eta in a text?!?!??? She was pretty rude. Driver arrived at 3:30pm. He was fantastic - but I'll never choose them if I have another option. Wasted almost an entire day because they gave me NO customer support during the wait. read more