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Alpha Omega Biometrics Division

4.0 (4 reviews)
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Quest Diagnostics - Large, clean waiting room with easy check in kiosk.

Quest Diagnostics

(34 reviews)

Clean, nice waiting area, on time appointments, easy online appointments and check in. I've had to…read morecome here a lot lately and they are always fast, efficient, and kind. Caring staff and quality time of service. I really like this location.

The best thing I can say is it was easy to get an appointment and the phlebotomist was very…read moreunderstanding and quick. Unfortunately there was almost no communication ahead of time from Quest. I didn't know I had to show up with my lab order printed (no way to upload it into their system? Nope). Luckily there was a print shop open a few doors down. Okay, no problem, I go print it and bring it back and wait. The sample hemolyzed, meaning the red blood cells exploded and the sample is not be usable. I understand this happens sometimes, apparently due to issues with drawing techniques or problems during sample transport, but Quest made no attempt to communicate this to me. Instead I was stuck on a "waiting for results" screen for weeks (should have resulted in 2-3 days) and my ordering doctor couldn't even see the test in the system. Online help was useless. I had to call to speak with an agent and only then did I learn the results will never appear because the test couldn't be run on the sample. And then they wouldn't even refund me the cost of the test, just said to come back in to have it drawn again LOL. I would stay away from Quest in general. Not a user friendly system. It was an unclear and confusing process and I'm comfortable with technology and following directions for tests like this. If you do manage to get a useable sample drawn, the staff were all lovely.

Diagnostic Centers of America

Diagnostic Centers of America

(31 reviews)

In the last month my wife and I have had a total of four tests run at Diagnostics of America in…read morePalm Beachy County. These facilities are very modern with state of the art equipment. The staff are efficient, friendly, and knowledgeable. At all four appointments we were called a couple days ahead to explain our copay, then sent reminders, at least twice, then taken ahead of schedule at each visit. Pretty impressive. My last appointment was for an MRI where I needed an IV to administer a dye. I have an emotional reaction to IV's where I often pass out. I told Claudia and Joe (the technicians). They handled it flawlessly. You could not even see a needle mark the next day. They thought it was no big deal. Believe me, it was.

Terrible service this morning. Was made to wait almost an hour, in their crowded waiting room, with…read moremy mask on and no word from their staff. I finally walked out without getting my scan. This was at 6080 Boynton Beach Blvd. They called me just before I got back home and tried to make it look as though it was *my* fault for not complaining to them at the front desk before leaving. Wrong. There were people in line at the front desk, and I had already seen them shoo away other patients who tried to approach with questions after checking in. BOTTOM LINE: They're making way more appointments than they have the capacity to service. Also, there is no way to file a complaint by telephone with them. Call their number and you get the infamous "our menu options have changed" greeting, but none of those options involve feedback on their service (or lack thereof).

Alpha Omega Biometrics Division - fingerprinting - Updated May 2026

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