When we couldn't delay our move-in, we moved into a house that was in the midst of being repaired. Over the first two to six weeks of our stay, the maintenance/landscaping team worked on various things in the house & on the property, though, most of the things they worked on were aesthetic while there were items that needed to be repaired for habitability and functionality within. We agreed that we would not make a big stink about it, especially, since the cold weather & holidays were quickly approaching. However, my housemate planned to remind Kathy of these items.
We discovered in short order that we had a mice problem to which Kathy responded she would not resolve. Once again, we didn't make a big deal about & pursued a solution on our own.
Both our front door & the door that went out to the garage had components that were not in proper working order which is in violation of Colorado Housing codes. We had to fight to get in & out of the house each day because the latches would were dysfunctional & would stick. Kathy was aware of the issues since she couldn't get out of the front door on one of her visits & asked what the trick was. She commented that she needed to get the door frame replaced which was in early December 2014 but nothing happened during my stay which was through October 2015.
There was a swamp cooler on the roof that was not covered for the winter so the hallway remained cold when the temperatures dropped, causing the heater to run non-stop in an attempt to heat the house. After a failed attempt or two to get maintenance to come over to get it done, we put a cap on it ourselves.
We had a bathroom leak that was an issue prior to our move in yet it took approximately three months to get it to the point to where there seemed to be no more leak. Additionally, the ceiling in one of the bathrooms was damaged due to the leak & was left open for several months after the leak was resolved.
During the holiday season, instead of Kathy contacting us to let us know she had not received the rent after the due date passed (we had mailed the rent check on time), she waited until my housemate contacted her about something unrelated to mention that she had not received it & was about to have us served.
During one of the winter freezes, the pipe in the backyard busted. When reported to the management company, she stated it would not be fixed until Spring which, I guess, isn't a big deal but is an inconvenience since we had to come through the house with water for our watering needs for the back through, what ended up being, the entire Spring/Summer seasons. In addition, we were held solely responsible for watering the grass after it was discovered that the sprinkler system was not in working order, even being threatened with non-renewal of the lease, though, it wasn't our doing.
The maintenance guy Kathy used through the majority of 2014-2015 seemed to be employed full-time elsewhere & only did side work for Kathy as there were several instances where he was due to show up to do work in the house but didn't. When we reached out to him on a couple of occasions to find out what was going on (because he never contacted us to let us know he was running late or he wasn't going to show), he told us that he was doing some work at the Denver Coliseum & another time he was waiting for a package. There was a time or two where he would call to reschedule (which really should go back through the office) but would, once again, not show up. A week after my 2014 surgery, I had to remove everything from my closet so maintenance could come in & paint it (which was the least pressing task of all). Well, it was another instance of him not showing. Then, in yet another instance, he lied about contacting us after he didn't show up for a scheduled repair a week prior. Kathy displayed additional unprofessional etiquette by calling on a Sunday to discuss this & accusing my housemate of hindering repairs due to her issues with the maintenance guy, though, we were always the ones rearranging our schedules to accommodate their maintenance needs.
I have been in the real estate/property management industry in some capacity for 20 years, in various states, & this is one of two companies (both out of Colorado, surprisingly) that have the worst business manner, knowledge of their responsibilities, & knowledge of how to respond to their residents & their needs.
Deposits were paid for both the house & the pets, she received timely rent payments on a house that was not rent-ready, & she was always accommodated & treated with respect yet she fell short. She has proven to be subpar by stating she was doing the household a favor, calling outside of the business hours posted for her company, & speaking to my housemates in an unprofessional manner.
I warn you to not rent any property that is managed by this company. read more
