This was the first time we used this service and were highly pleased. They were able to get me an…read moreexcellent rate, so much so even though we picked up the car at the airport it was cheaper than the previous year off site. Also their customer service is outstanding. Second, when we ran into a problem with what the rental company was going to charge us vs what we had been promised, Discount Hawaii followed up and got the problem fixed. Finally, I called each month leading up to my rental and got a drop from the original quote which the best price over a four month period. Accordingly, we'll be using them again next year.

I have been booking my rentals through them for my annual routine trips to Hawaii. Tammy was a…read moregreat help when I had some questions about the rentals specially when my airline changed the flights' schedule on me. She replied back to my emails promptly and called me back with my specific question about an issue with my rented car. She contacted Thrify on behalf of me and delivered my concerns to them. Thrify sent a person to my hotel to replace my car without having extra charge. I think this was not possible without Tammy's help. What a great service. Specially when I am on my timed vacation and definitely didn't want to spend three hours to exchange the rental at the airport. Thank you so much. You made my day. I strongly recommend this business.

Pros: This was such a unique car rental experience for our…read morestay on Kauai. It was 5 star all the way - good communication -easy pick up and drop off - zero problems with the vehicle. We reserved a 2025 blue jeep with one touch sky roof. Spendy, but we counted it as a way to fully enjoy the lush landscape around us. The one touch sky roof feature was absolutely fantastic. We could easily switch between buttoned up and fully open top as we ventured out between rain showers. I highly recommend this car rental option for being able to rent the exact vehicle you want, without having to guess your luck with the phrase "or similar". Cons: Being a unique car rental company, without long lines or disappointments to start your vacation, I will say it took a fair amount of trust to rely on the good word of the company that things would go as promised. There is zero in person contact at pick up or drop off. You pick up and drop off in a deserted parking lot away from the airport, closer to the cruise ships, using a lockbox. The uber ride airport to lot and reversed at the drop off was less than $40 total. We had one person get the car and pick up the others and all luggage. It was not a far distance, but not walkable. Lucky for us the rental was exactly as hoped for and we would repeat the experience if we are lucky enough to visit Kauai in the future. For those wondering why there are no recent (2025) reviews, I'll say there isn't an easy way to leave a review on their website right now.

My husband and I just want to give a shout out to Alii Car Rentals for the amazing experience we…read morehad while vacationing in Kauai recently. Anwar let us use their brand-new Nissan Rogue SUV, and it was one of the smoothest vehicles that we have driven! The vehicle was clean and in great condition. From the pick up and drop off at their lot, everything went smoothly. The instructions were very clear and easy to follow. No lengthy and cumbersome paperwork to fill out. My husband and I highly recommend Alii Car Rentals for your vehicle rental need in Kauai. You won't be disappointed!! Thanks again, Anwar and Alii Car Rentals!!

Out of all the major car agencies, Budget is the one that I've probably used the most for personal…read moreuse. It is one of the 4 car agencies that Costco travel uses, and like the other times we used them, it turned out just fine. Budget started out in 1958, and became part of the Avis Budget Group in 2002. It has over 1,300 locations in the U.S., with quite a few outside of airports (where the cost can be lower). This location in Lihue is part of the airport complex, within walking distance of the airport curb, but also providing frequent shuttle service. I booked a week rental (since once you pass 4 days, it is just as cheap to rent for a week) through Delta Travel this time (mainly to get matching MQDs), and didn't have to prepay. Using a Sapphire Reserve credit card meant getting primary collision/comprehensive insurance automatically. Budget does not charge for a second driver if spouse, and doesn't require their identification. Thus, I took off after deplaning, to see if I could beat the rush of people to get in line. Ended up walking to the location with luggage: wouldn't recommend it, just better to take the frequent shuttle. There were 3-4 associates working the counter, but the car rental just takes time so ended up waiting in line for a bit. My fastbreak number did not transfer through, as I later found out, so not standing in the fastbreak line was the right call. My biggest issue was that after I was done checking in, was told to wait at the curb for the car to be brought to me in 5-10 minutes. Ended up being almost 40 minutes...just wish I had been told that upfront. Got a Chevy Impala, which ended up being a good car for the week, as long as you stay on paved roads. Returning the car was similar to other busy locations: the check-in folks couldn't keep up with returns, so just told us to leave the key and go (didn't ask us any questions). I'm always hesitant about doing this (just feel better if I can get a receipt stating that I returned it on-time, and full)...but there really isn't much choice. I did get a receipt about 1 hour after the return, with the charged price being about $4 over the quoted. The shuttle driver to the terminal was pleasant and helpful, which made the last interaction with Budget being an agreeable one.

I rented a car from Budget in kauai and unfortunately had a very disappointing experience. When I…read morefirst got into the vehicle, it was not clean, but I didn't realize how bad it was until later. After driving and stopping at my hotel, I discovered the car was infested with cockroaches, including baby roaches and even eggs inside the vehicle. This is extremely unacceptable and unhygienic for a rental car company. I expected at least a basic level of cleanliness and safety. I immediately felt uncomfortable using the vehicle. I will be going back to the location to request a replacement car and I strongly recommend management improves their cleaning and inspection process before giving cars to customers.

Wonderful experience renting directly from the owners rather than a large company! From making the…read morereservation to pick-up and drop-off, everything was seamless and stress-free. The beach supplies and the pineapple were such thoughtful touches and truly appreciated. Thank you for helping to make our Kauai getaway so special!

Communication was thorough, clear, prompt, and friendly from first contact all the way to wishing…read moreus a safe trip home after our trip. I had heard the nightmares about the big box car rentals from friends. Pineapple Express is a saving grace, to say the least. The whole experience was phenomenal. They picked us up within 3 minutes of grabbing our checked luggage. We were in our rental SUV after a very short ride to their lot & a couple of signatures, instructions, and snapping some photos. We always take a short video or take pictures for our own protection when renting, I thought it was great for both parties that Pineapple Express makes this a part of the simple process for the benefit of both parties. The vehicle was clean and comfortable. The beach umbrella & cooler backpack were much appreciated! The yummy pineapple & towels were a great surprise. You sign a waiver & agree not to go off roading or use dirt roads for beach access. I was a bit nervous about accidently ending up on a dirt road (I'm a very cautious person by nature) but using Google maps & satellite view, I was always able to find paved areas to park. In one case, we just hiked in a little further and that's always a bonus in paradise to me :) Their communication is so good, I'm sure if you have a question about a specific area before you head there - they can guide you on whether or not it's ok or offer an alternate plan. We had tracked in a bit of sand, so before returning the vehicle we shook out the weatherproof mats - which were so easy & handy! They were great and brought my husband back to our hotel vs. the airport as we were not quite ready to head home yet. From start to end our experience was amazing. We will always use Pineapple Express when renting a vehicle in Kauai! The whole team is fantastic. Mahalo

We caught the shuttle right away and were first in line. We were out of the office in 5 minutes. We…read morehad an issue with our car but it ended up being my husband's fault as he had not closed the door properly. The jeep worked great and the check back in was super quick.

We rented an intermediate SUV on Costco Travel…read more Upon arrival to LIH we followed the signs to rental car shuttle near baggage claim. We waited briefly for the shuttle. Taken offsite nearby where we got off and entered the rental car office. There were two agents. We waited less than 5 minutes in line. Our reservation was confirmed. No hard push to buy insurance or gas refuel. No drama. We had a choice of SUVs to select from. Did a walk around of the vehicle. Drove to the exit gate. The agent scanned the QR code. Provided a map of the island and driving tips. Even gave us a restaurant suggestion. Upon rental car return a week later, the agent did a walk around; checked the gas gauge; issued an email receipt. I wished all car rentals were as smooth as this one was.

Only writing this review to balance the other reviews that are obviously valid, but don't represent…read morethe entire business. A business that rents hundreds of cars, and gets 3-4 bad reviews is still doing something right. Arrived at LIH, got on the shuttle (no wait, lucky) got to their compound, car was already parked outside. Spoke to Michelle...she was truly, truly amazing. She was welcoming, warm, and extremely polite. It was a delight working with her, and her giving some tips I haven't heard of being on Kauai. My only criticism was that the car was definitely not cleaned well enough for my liking. I suppose that's do to turnover... but that will be taken to account. Return of the vehicle was smooth. Uncle on Thursday night was very polite and super funny to talk to. Just great customer service from arrival to departure. I will use SIXT again on Kauai should the same deal pop up for me!

Stay away from Sixt. Period…read more This location pressured me into buying their insurance despite having full coverage with my own car insurance that includes rental coverage. After I returned the car, the staff cleared it during the walk-around. No issues. No mention of damage. Then I disputed the insurance charge and got it refunded. Two days later, I receive an email claiming there's damage to the vehicle. I called to discuss it. The damage department won't speak to customers--apparently that's their policy. When I questioned how suspicious that sounded, the rep laughed and hung up on me. Called back and got a different rep who said the first one left no notes. Now I'm fighting with this company over damage I didn't cause, with no way to actually resolve it. Stay away from this company. Look on Google and see what people say about sixt. It's disgusting.

Minimal line when we arrived. Pick up shuttle was smooth, and frequent. I've been in long lines…read morehere before. Preferred customer helps a bit. Our minivan had stains of mud and dirt everywhere. Dents and long scratches around the whole car. Unable to call to reach anyone. Didn't want to risk going back to get a replacement car if none on stock. Will await my experience telling them the situation when we return. We did document with corporate office.

We had a reservation and rented a car for pickup at 1:30pm yesterday. We arrived at the Avis…read morecounter on time and completed the paperwork. Our car did not show up until 2:45pm....well over an hour later. I have never waited that long for a rental car in over forty years of renting cars. No one at Avis seemed to care or apologized. What a poorly run operation. Will never return to Avis Lihue airport again. Avoid!

Easy pick up and drop off. Car was good, the whole process was simple! Nice folks there too.read more

Easy to book. Easy pick up from airport and easy paperwork for pick up. Best rate I could find for…read morea nice SUV even against other local agencies. We had the 2016 Rav4. Clean with good gas mileage. Definitely will rent from them again.

I rented thru Costco for my Hawaii trip and got Alamo. When we arrived there was a wait for cars…read morewhich was a bummer, BUT I'm giving 5 stars due to the oustanding customer service of how it was handled. Because of the wait they gave us a discount without even asking. Because it was thru Costco, they had to mail us a check. Gili, the manager, was fantastic about making sure the check was processed and put through. They were also able to put us into a nicer car, making our overall experience that much better on the island. Would gladly rent from them again and know I will be taken care of.

I visited Alamo Rent A Car in Līhuʻe, Kauaʻi, Hawaii [3276 Hoolimalima Pl] on Monday, 01/19/26, in…read morethe late afternoon. This branch is conveniently located onsite at the Līhuʻe Airport. Upon arrival, I accessed the complimentary airport shuttle to Alamo and then proceeded to the check-in counter. To reduce wait time, I selected the Accelerated Check-In option during my initial booking and provided my information in advance. Because of this, I was able to go straight to the Alamo vehicle lot to pick up the white Jeep Wrangler. I would also like to note the high level of hospitality and friendliness from all of the staff members, from check-in to the exit booth. I even had the opportunity to interact with the manager, Tobias. I had a question regarding adjusting the steering wheel, and he was extremely pleasant and helpful. Overall, I had a positive experience. Alamo offers competitive rental prices, and I highly recommend this location for any vehicle rental needs.

this is the worst rental car experience I have had in a long time. Instructions given for pick up…read moreat the airport was different then what happened. Then, the car was broken in the back with the rear hatch and no option to change out cars or anything. Then they expect us to crowd more in the car for airport return with their driver when we are already full to the max. And though their driver was friendly, he doesn't understand much English nor speak much of it. This was not helpful when pickup was different than the instructions we were given. Will not use again.

I would give negative stars if I could. Paul was rude, inconsiderate, and unhelpful. When the car…read morebroke down, he blamed us and literally cussed us out. Paul has no care or concern for the danger his poorly managed cars create for driver's on the road. Paul was kicked off AirBnB for violating their policies. Believe the bad reviews, or else you might get stuck with a car that won't start and an owner who doesn't care.