Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

we have not been satisfied with the results of $80,000 pool remodel by Crystal pools…read more when me wife would reach out, she would get texts back that would disappear. our issues still have not been resolved after two years. We don't get returned phone calls when leaving messages.

I have know both personally and professionally Crystal Pools, LLC and the family that owns Crystal…read morePools. I am an accountant by trade, so I know many people int this industry. There are a number of businesses and individuals in this industry that provide Service, Maintenance, and Construction of pools in our market. As a business owner, I am often asked, "Who is your competition?" In my opinion, if asked this about Crystal Pools, there is no real competition in our market. Their pool designs are First Class, their pool construction projects are stellar, and their concern in providing services to their customers is always attempting to exceeding expectations. In the world of on-line reputations and reviews I feel it is extremely important to provide clear, honest, factual reviews based on your experiences. They may not be the cheapest, and are definitely none of us are perfect, but, the care and concern for their customers has amazed me in the 20+ years I have been associated with Crystal Pools and their family.

Contacted this company in April to assist with a green to clean. Our pump also needed to be…read morerepaired. There appears to be major communication issues, and long story short it was June before my pool was swim ready and the service ended up costing twice the amount we were quoted. They require you to have a credit card on file, despite the fact that you pre-pay for services a month in advance. I frequently had trouble getting anyone on the phone during business hours as the phone would roll straight to voicemail. I give two stars because I will say that while they were maintaining my pool, it was crystal clear and I was pleased with that piece. However due to just what I feel is a general lack of professionalism and a lot of disorganization we will not be using them in the future.

Just hear me out. I will try and make it short. I had a pool leak for a few days and I tried to…read morefind the source of the leak so I thoroughly cleaned the pool prior to CPW showed up. This all happened before this pool season. The guy shows up an unlucky me had a medical appt at VA. We talked for a minute before I had to leave . He said he would need to do a pressure test. Mainly why I called. Well I returned home later and there was a patch on my liner (pool floor dead center. The invoice stated leak was from my chlorinator system plumbing and then next line stated an 8 inch cut in the liner that He PATCHED as a courtesy. I go look at my chlorinator and it was leaking from the cap, I reseated the gasket tightened lid turned on pump and it was fine no plumbing work needed. 2 months later the patch failed and I started losing water again. I DO NOT THINK THERE WAS A CUT IN MY LINER. THERE IS NO WAY BOTH OF US LOOKING AT THE POOL PRIOR TO HIM DOING THE PRESSURE TEST WE COULD'VE MISSED THAT. If I saw the size of this cut I would've called for a liner replacement estimate. NOTE: HE WOULD NOT HAVE HAD TO DO A PRESSURE TEST TO FIND THE LEAK IF THERE WAS AN 8 inch cut in the damn liner. We both would've knew why I was losing water. I questioned CONTEMPORARY POOLS AND STATED WHAT I THOUGHT happened they then said they outsourced the guy and he doesn't work for them. They immediately tried to get me to replace the liner. I NOW NEED A LINER and I'd fill it with dirt before I let them do the work. I am looking for a reputable company to do the work by the way. CONTEMPORARY POOLS ARE SHADY. I patched it again and it's holding up well. I will get it replaced but I think they showed their hand when they were so pushy for a liner replacement before they even showed up on my property. If you do decide to go with them. Make sure you record every move they make on your property or watch them work. That cut stood out so much it's like overlooking a Volkswagen in your pool. I am 100% sure the guy cut my liner.