I adopted a male dog that was the best ever. He was 2 and I had him for 14 years. His name was…read moreCarson.

Let's just say 11 years ago we adopted 2 dogs from here, and we provided a great home and love in…read moreoahu. We just moved to hilo on Jan 4th and before we came here I put in multiple applications for 2 different puppies, on Friday I called this place to confirm that they still had puppies because we wanted to adopt one or two. Not ONCE did the lady on the phone advise that we weren't allowed to purchase 2 puppies at a time, nor did she mentioned before even brining a pet home the application has to be confirmed on their site (which I completed a couple weeks before we moved), plus it will take like 3 days before even bringing the puppy home. That aside, we walked in with our 2 boys excited to bring a puppy home, and when we went to the counter the lady out right said we won't be able to take a puppy today due the one million reasons that she mentioned which made no sense and made it seem like I had no Idea what liter syndrome meant. My sons were bent outta shape because of those words. FYI, next time, talk to me and not to everyone else in the room behind me. We purchased dogs from humane society countless years and to have to be turned down because we are not a right fit family for puppies is like a slap in the face especially when we bought our 2 puppies from this place at the same time. I feel this decision was more based on a personal choice on my response to the first lady I spoke to, instead of hearing what questions I had she kept telling me that we couldn't have two puppies due to litter syndrome. We understand littermate syndrome, but when you take correcrive actions and extensive training with your dogs, that won't happen as we do our own. Do we all really know their personalities? No, but as the owners, it's our due diligence to teach them right from wrong. Studies are saying "littermate syndrome" is not even a real thing. We label problems with two young dogs as "having Littermate Syndrome," because we absolve ourselves from the responsibility to fix problems that humans created and can't resolve. See, the problem isn't the dogs. The problem is peoples ability to address their individual needs. It's easier to label a syndrome than to just give more TLC and understand stand them. On that note, you sent me this email the day after saying I'm not a fit? So much for waiting 3 days and calling to see if we are a fit when we meet with the counselor. That is ok! I went to Rainbow friends animal sanctuary and we rehomed a dog, and someone just so happily allowed us to rehome their 2 puppies that were left at their front door This place is such a disappointment. Going forward, I will not recommend this place to anyone anymore. Even though my 2 other dogs came from here, and we love them dearly. This place will be the last on my list now, not #1 it took less then 24hrs for them to tell my family we are not a fit before even giving us the chance. The slogan should not be providing them a good home. The lady after us asked for 2 kittens, and you were gladly open to having her adopt them after she just mentioned her current cats' lack of health for many reasons that did not match up! Go figure! The care you give for cats is not the same as dogs? Why is that? Should we not give the animals all the same care, love, and treatment? Seems like it's a preference here and bad choices! I'm done venting, but if you are looking for dogs and puppies there are many other adoption places to go that will give you better service then this place its sad that I recommended this place to a bunch of families and they actually said they were turned down too and got their dogs else where. Please feel free to share your family requirements and what makes the best families for these animals? All these people are opening their homes, and you're denying it, but crying that you have no shelter space.......this could be one of the biggest reasons. Look where you lack the experience, which is assumptions and judgment!

We had a fantastic day at the Sanctuary thanks to our tour guide Rae. They are doing amazing work,…read moreand we were so fortunate to get to meet some new animal friends. Can't recommend this enough and we will be back next time we visit Hawaii!

What a beautiful home for so many rescued animals! The sanctuary provides tours on their stunning…read moreproperty to learn about the animals they have rescued, some of whom have special needs. It is a home that is clearly built on love. Highly recommend for those who truly love animals and would love an opportunity to make some new animal friends.

Got my dog Flaka back in shape. Thank you very much. I really appreciate the help you gave to her.read more

It took me a while to write this post after my dog died under the care of Maikai Vet. Losing a pet…read moreis so heartbreaking as they are part of our family, they give us unconditional love, support and comfort. However, my last experience there was horrific. I've been going there for years up to now. Besides the fact that you have a scheduled appointment, but end up waiting at least an hour to be seen is a different story. That i can handle and that's not my complaint. My complaint is that the staff at Maikai Vet are so uncompassionate and rude especially when your pet has just died. I took my dog in for a scheduled surgery. I dropped him off at 8:00am and they called me throughout the day with updates. Well, at 6:30pm, they called me and told me to come and pick up my dog. Keana (she told me she was an intern) came out carrying my dog. I am unfamiliar with pet surgeries so i didn't think anything of it. My husband took our dog and was carrying him. I noticed that he had bubbles/foam coming out from his mouth. i asked to see Dr Mina and was told he was busy. i asked her if that foaming was normal. She told me yes and that it's from the anesthesia. Stupid me ... i accepted that excuse. She went over a whole bunch of medications with me. There were so many that i started to write things down so i don't get anything mixed up. She had the nerve to say "i don't know why you have to write it down, it's on the bottles". I know it was after hours but don't rush me especially with so many medications and which ones can't be taken with the other ones. Well, on the way home, my dog died. I was so heartbroken. I called the vet right away and they told me to bring him back to the clinic. So i did, by this time, it's 8:00pm. I was holding him in my arms, crying hysterically. No one, not a single person came out to tell me sorry or give me any kind of sympathy. They did ask me if i wanted to spend more time with my dog, i asked for a room and they told me i could sit in the waiting room with my dead dog. There were other people in the the waiting room.....why would i want to sit there holding my dead dog, crying and everyone watching me. I asked to speak to Dr Mina and was told that he's busy. Wait....it gets better.....i left my dog there, paid for cremation. They told me the cremation place will pick him up within that week. I waited 2 weeks to see if his ashes came back - they told me they have not received it back yet. I waited another week and called again. They told me his ashes has not come back yet. I asked who picked up my dog. They told me Sunset Pet Memorial. I called Sunset Pet Memorial, they guy there was so helpful and told me he has no record of my dog being picked up. I called Maikai back and told them Sunset does not have my dog. I demanded to know where my dog was. 2 hours later, i received a text message stating they are sorry, but my dog was not picked up as the tag fell off. How would the tag fall off? It's not like my dead dog was up walking around in the freezer. By this time my dog was in their freezer for 4 weeks. Does Maikai staff not check their freezer? Question why the same dog has been in there for 4 weeks? I finally got my dogs ashes after 5 weeks. I have not gotten any callbacks from Dr Mina, after leaving many messages for a call back. Nor did i get any sympathy from any staff there for leaving my dog in the freezer for 4 weeks. Instead i got excuses. There should be no excuse. I will not take any of my pets there again.

This is such a beautiful place!! I absolutely love that they upgraded from the old shelter to this…read morenew and improved spacious land. The dogs look so much happier and they get more room to play. It's so cute looking at the bunnies inside too! When you get here, make sure you sign in and read the house rules. Adopt don't shop!

If you all haven't seen the new Humane Society campus, it's so impressive…read more Humane Society is my hero! With less income than I used to have, and wanting to spay my female dog, to ensure no more puppies, I wanted to do the responsible thing. My Vet wanted around $500, which I just couldn't afford. Humane Society to the rescue! For a $50 donation, I could get our fur baby, Phoebe, spayed. I was able to donate more than $50, but was so grateful for the fabulous, caring, professional services. Spay coordinators Rhanie and Aimee, took care of all the details, and were so professional, responsive, warm and caring. They tenderly cradled our shaking dog, before and after surgery. All the staff and volunteers were truly fabulous. And the Humane Society campus is so beautiful...from the dog parks to the Welcome and Education Center. It was exciting to see the hospital, under construction, too. Our Humane Society provides so many great services, and I am proud to be a supporter! Phoebe is now resting comfortably. I found this belly protector on Amazon, so she doesnt need to wear an uncomfortable cone collar, to keep her from licking her incision. Our last fur baby, Bodhi, will get neutered when he is 8 or 9 months old, after hormones allow for bone development. :)

The facility is incredible and the volunteers so kind and gentle with the animals. I know that my…read morelittle kittens will be well cared for until adoption and they will go to good loving homes because of the extensive screening that will be done on the potential new owners. Thank you HIHS.

This facility is amazing! They take such wonderful care of the animals. The volunteers there are so…read morehelpful and kind.

I had an urgent issue with a male cat having a UTI. Spent a few hours calling multiple vets, some…read morefully booked for weeks, another wanting to charge me $200. emergency fee during office hours, another wanted me to drop off in early AM and pick up at 5 PM, not practical when we live an hour and a half away, 2 others didn't return phone calls until 36 hours later. (The first one I called and I was waiting for a return call, but was on vacation though it was never in originao phone message).It was exasperating!!! Kilauea Vet understood the urgency and challenges I was facing and prescribed the meds for me to pick up, true angels who put the animal's welfare first . My kitty and I are eternally grateful.!!!

BEST Vet on the island but I don't want to give her 5 stars cuz I don't want her to have more…read moreclients. She's FULLY BOOKED and doesn't need new people. Especially new ones 'jes off da boat' who are demanding and pushy with their residual mainland entitle habits. I'd give her 10 Stars if yelp was a thing, but it's a joke itself and I'd give it no stars for being so outdated.