My wife and I came here for Hawaiian food and left genuinely questioning how this place is even…read moreallowed to operate.
Let's start with the basics: our server, Kennedy, was completely checked out. Zero urgency, zero professionalism, and an obvious "I don't care" attitude the entire time. But bad service ended up being the least of our concerns.
The food was flat out unsafe.
My garlic shrimp came out with the digestive tract still in it and yes, not cleaned at all. When I brought it up, Kennedy grabbed a manager who didn't even bother to introduce herself. Her response? This has "happened multiple times before" and ownership is aware and chooses to keep it that way. She actually said the cooks "don't have to clean the shrimp." Let that sink in.
So this isn't a mistake, it's a standard.
Then it got worse. My wife's chicken katsu was RAW in the center. Not undercooked but raw. Pink, unsafe, completely inedible. At that point, we were done. Serving raw chicken is not a small oversight, it's a serious health risk.
Meanwhile, both the manager and Kennedy were more focused on watching Coachella than doing their jobs. Kennedy was openly yelling things like "Oh shit!" about performers while ignoring tables and with children around. Completely unprofessional and honestly embarrassing to watch.
So to recap:
* Uncleaned shrimp being knowingly served
* Raw chicken making it to the table
* Burnt beef
* Staff that couldn't care less
* Management admitting they're aware and doing nothing
This isn't just bad service, this is negligence.
Ownership should be ashamed, and this place seriously needs to be inspected by the health department before someone gets sick.
Do not risk your money or your health eating here!