I hired Keith and team to remodel my master bath shower because of a water leak. Overall, I had…read moremixed feelings about my experience. Everything went well until I felt like he tried to gaslight me into believing a piece of trim they removed near the shower was bigger than it was and they weren't going to texture the area that they had mudded. It turned out to be a miscommunication between him and his drywall contractor, but the conversation didn't leave a good taste in my mouth because even with proof in pictures, he argued with me quite a bit that the area they had mudded looked like that because the trim they removed covered the whole area and they weren't going to fix it. (Attached photos for illustration)
I'm happy with the tile work even though there are some imperfections with the shower fixture installs, but those can be overlooked.
The caulking was terrible and didn't look like it was done by a professional. When I inspected it the first time, I let it go because I thought it wouldn't be a big deal to remove it and re-caulk it myself when we eventually had to. However, after I showered in it for the first time, it leaked because they didn't fully caulk parts of the shower door. We re-caulked the areas that they missed, but I'm probably either going to have to hire another professional to remove the existing caulk and re-caulk it eventually or have to deal with it myself after paying so much money for the remodel.
We also discovered a deep gash on the shower pan after thoroughly inspecting it. While they did come back to remedy this, it felt like it took some convincing that this wasn't a factory defect before agreeing to come back and resolve it. We found out when they came back that a piece of tile was indeed dropped in that area and caused the gash.
Lesson learned, don't pay unless you're really satisfied with the outcome. This review is 3 stars because they were nice enough to help me fill in a couple sections of grout that flaked away in a different part of the house that was unrelated to this project.
Addition in response to owner's reply:
I may be a bit confused about the trim. I assumed that if something originally part of the demo was removed, it would be replaced to match the previous look. I didn't realize I needed to specify this, but it's a lesson learned for the future.
As for the shower fixtures, I distinctly remember a verbal acknowledgement that even if we bought a new shower fixture, that you wouldn't charge us anything additional to install it. I was charged for the extra parts of this additional install and happily paid that. I unfortunately did not notice that the shower fixtures were installed a bit crooked until after showering in it, but as mentioned, they are things I can live with. Nonetheless, thank you taking care of the install.
In regards to the caulking, perhaps you may have misremembered that during inspection, you asked us if we had touched the caulking and we told you we did not, so your response mentioning that we touched anything during inspection is incorrect. To clarify for future readers, the photos of the caulking I uploaded with my review show the original finished work, before we made any touch-ups to address the leaking issues. As mentioned before, it was absolutely my fault for not calling out the poor job before signing off on it, but it's a lesson learned moving forward.
Indeed, the remediation and renovation work of the drywall and carpet were done well, so no complaints there.
Addition in response to owner's new reply:
It's becoming increasingly difficult to follow your story on the caulking since it's not true. Again, I want to reiterate that during the inspection, we did not touch the caulking, and it's disappointing to see that rather than acknowledging the poor caulking job by your team, there are explanations being created to justify it.
At this point, I won't be updating this review further, as it seems to be turning into more of a "he said, she said" situation. Best of luck.
