***1st message sent to hotel text service the night we checked in:…read more We left right after we checked in to our room. We just got back to our room for the evening. The room smells very bad like mildew. When we got undressed to go to bed, we noticed the floor feels damp/wet & gross. ***2nd message sent to the text service the next morning after I talked to the lady at the front desk: Even when your head of cleaning walked in, she said: "whoa!" As soon as she smelled the room right when we opened the door. I guess this is your way of fixing the wet nasty floor for guests?!?! At least she was sympathetic, because she knows no one should've been assigned this room; and brought us blankets so we wouldn't have to walk on a completely wet floor. Also; when we got back last night, the air was on the coldest setting, I put the temp all the way up to 75, it's still only 66 degrees in the room... so that's broken also! We definitely should not be paying for this crappy room. I am not happy at all. The night person shouldn't have ignored my texts. The person at the desk this morning, offered to put in a work order, that totally wouldn't help our situation this morning... very nonchalant and didn't care. When I started explaining our situation, she replied "oh yeah..." so she knows we had a problem and texted, but she said sometimes they don't do a good job at replying to texts at night. This is not good customer service at all. When I checked out, I re-explained my situation to another male at the front desk. He said he'd give my info to the manager when she gets in about a refund. I waited a whole week. No one had contacted me and no refund was refunded! Worse experience in a very long time!!! A. Taylor Omaha, Ne

Visiting our son attending DMU (from Utah). The hotel is currently being renovated and is very…read morenice. Our room is comfortable. The front desk staff is friendly and helpful. Breakfast is great and they even have paper sacks for the taking that contain a bagel, pb&j packets, an apple, and a bottle of water. Comes in handy! We will stay here for sure when we come visit in the future.

Wonderful new hotel that opened up. We stayed here as we plan on having our wedding guests stay…read morehere in a couple of months. We wanted to check it out so that we knew the experience our wedding guests would have. Everything is extremely clean and breakfast is serviced in individual containers. Coffee, tea, and hot cocoa area available 24/7 in the lounge area. The bed was thee most comfortable bed I have ever slept in at a hotel. We are very pleased to be sending our wedding guests here, we know they will be well taken care of!

Great hotel! Super cute and trendy! Love that housekeeping comes in to the room every day…read more Breakfast buffet was good . Johnny's had great options and delicious steaks!!!

Clean, modern hotel. Easy check-in with friendly, knowledgeable staff…read more The rooms are spacious, the bed is comfortable & the bathroom has room to lay out your stuff. Also very quiet. I didn't hear anyone in adjacent rooms or above me. Nice Italian steak restaurant in the lobby. However, the neighborhood has plenty of other choices to eat, shop & relax.

I've stayed 30+ nights a year with Marriott properties for business and have generally trusted the…read morebrand to take care of loyal guests when something unexpected comes up. Yesterday I had a job change and needed to cancel an upcoming stay. I reached out, explained the situation, and asked for any flexibility. The property declined and enforced the full late cancellation penalty of over $600. I understand policies exist. At the same time, loyalty used to come with some level of flexibility. That doesn't seem to be the case here at this property. Disappointing experience and will for sure not come back - the Jordan Creek Courtyard is super flexible though and it reminds me why I always go there. Remember folks - the decisions are always in the hands of the management and the team they train. If they want to, they will. If they don't, they won't.

Great hotel, easy access, room are super clean and I enjoyed the breakfast…read more I recommend!!

We stayed at 3 Best Westerns on our trip out to Colorado, and this was by far the absolute best…read moreone. The breakfast was excellent and had a lot options for different types of foods. The lobby was beautiful, with plenty of places to sit and a coffee making machine that could make you lattes, mochas and even hot chocolate, which I utilized multiple times. The pool was clean and brightly lit and honestly beautiful. The rooms were clean and had that extra blanket and pillow in the closet that you always hope is there when you want to feel extra cozy. This Best Western is clearly run by hospitable, welcoming people who know what they're doing. The only critique I have is that the elevator buttons seemed a little old, but they were still working properly. I felt well taken care of, cozy and comfortable, and all at a reasonable price. I would stay there again for sure. I can't wait to have another hot chocolate by their fireside in the lobby. Keep it up, you guys! I had such an amazing time. We'll be back!

We stayed here in Oct 2022 and had a comfortable stay…read more At check in we had to wait a few minutes for the clerk to finish a personal call behind the half-wall. It seemed to be a VERY personal call in my opinion and perhaps maybe too personal to be making at work, especially where patrons can hear you and particularly when your personal call keeps your patrons waiting to check in for several minutes. After he finally told the person on the other end that he had to go because he had customers, the rest of the process went smoothly. We liked the location and the room was comfortable. The morning breakfast was good, with a good variety and comfortable dining area. This will definitely be the hotel we use for future visits to Des Moines.

This hotel is towards the exterior of the city. It is surrounded by tons of shops. I prefer…read moreboutiques, , but for those who love mall style stores, this spot is a shopper's delight. Everything is new and clean on this end of town. The hotel is very nice and quiet. The rooms are abundantly-sized. Plenty of dining choices in the vacinity.

The king executive rooms are not suites. It was my mistake and they were booked. I asked to move…read moreand upgrade the room but one just wasn't available. The front desk guy gave us bar coupons as a comp and was super friendly. The room was clean, with a good desk (I had to study), wifi, and large TV and huge windows. If you like white noise when you sleep, bring your own. It's humid there. Very humid. The air conditioner worked well enough. The bathroom was small. The living space had a chair with a foot stool for watching TV or putting on your shoes. It was definitely a nice touch to think of these extras. There were two luggage valets in the spacious closet that we did appreciate. The bed was comfy with a load of pillows. I do wish that hotels would have King size pillows for king size beds. The pillows tends to be small and not very stout. The quality for the cost was great, though we would have happily paid more for a bigger room.

I can't express enough how amazing this hotel is. The manager (Luke) bartender (Gail) and I believe…read morethe receptionist name was Christina (?) They were all amazing, welcoming, made me feel at home while I was here for a week on business. There is a smaller bar that you can order food from otherwise Machine Shed is right next door. The pillows are soooo comfy, I wish there was a way I can buy 2 for my home (I miss them) When the end of the week came, I actually had tears in my eyes walking out because even though it was only 5 days, everyone almost seemed like family in the short amount of time. I can't wait to come back during hockey season and stay!!

Stay was ok but I left three button ups in the closet of room 255 2/20/26 they claim they can't…read morefind them. I look forward to hearing from them.... Have photos of the shirts

Stayed here just to get away for the weekend. Definitely happy about the room though I would have…read moreaccepted the smaller one. It had a bar inside the room. Fireplace. Hot tub. 2 tvs. Room was very clean and nice. Saw staff once. Very helpful and efficient. Called for the wifi password but it's unsecured no password required. It worked fine but I prefer the wifi to be secure. Checked out the pool area. Very nice but very steamy. Sauna still closed (looks to be going on for over a year based on prior reviews). Parking was right up front. We were not in the main hotel but the cottage next door (which is way nicer than the main hotel). The only 2 complaints were; our neighbors were loud and played awful music til past 3am.and we had a wasp nest in our room (which we took care of by shutting the window). As I didn't work the next day I didn't care to complain about the neighbors noise. We also missed breakfast be cause we thought it ended at 11am but it ended at 930am. We might have misheard.

Our baseball team stayed here for a tournament over the holiday weekend. The outside of the hotel…read morelooked good minus the fountains not working. The inside reminded me of an older Great Wolf Lodge with its dark, log cabin vibe. The employees I interacted with during our stay were all very friendly and helpful. The room was clean, but I definitely could have used Queen beds instead of double beds. The breakfast buffet tasted good, and was replenished somewhat quickly. Coffee was hard to come by in the weekend with all the people grabbing it randomly. The pool area was humid but expected with the temp outside. The boys had a blast swimming so that area was a hit. Overall decent price for what was included.

Very pleased to stay here during a Christmas festival visit to central Iowa. We decided tonstay…read morehere because it is pet friendly and we preferred to bring ours along instead of getting a pet sitter for then weekend. A very nice 3 star hotel. Nice indoor pool. Outdoor gas fire pit with comfy chairs. Plenty of place to walk our dog around the hotel. The room was spacious. We had a king sized bed with a shower (not the tub option, which looked great in pics). The bed was comfortable. The lobby is nice and comfy. It doubles as the breakfast area. Breakfast was good. Waffles, biscuits/gravy, eggs, cereals, bagels. The staff, especially Jenn, was great.

This hotel is lovely, it has a lot of character! It feels like a cool place to be…read more The pool is big and so fun. There's a hot tub and a spot to jump into the pool from. Breakfast was fine. There were enough options including scrambled eggs. The lobby is great! Staff was friendly and helpful.

What a gem! I brought my 10-year-old grandson here for a staycation and we had the best experience!…read moreSparkling clean and beautifully decorated, comfortable beds with cozy linens, an exceptionally friendly and welcoming staff, and little touches like a beer and wine reception, Wii gaming system, and nice pool with thick towels really elevated the experience. We got one of the simplest rooms and it was stocked with real silverware, porcelain dishes, a toaster, microwave, refrigerator, and sink, and a Keurig coffee maker. Honestly, I couldn't remember how much I had booked the room for and was pleasantly surprised by the folio. This experience was similar to staying at a luxury brand, but at a more affordable price! The hotel is nice, but it's the staff that really sets this place apart. Hats off to the management and everyone who works here for making this place so special for guests. I was already on the Element website looking for properties in other places we are visiting in 2026! Meanwhile, my grandson and I are planning our next staycation at our newfound favorite local spot.

Element West Des Moines had some good points. Their breakfast buffet has a healthy Greek yogurt bar…read morewhich was a hit with our family. Also the room layout with the kitchenette and living area was very nice and very spacious. There's tons of places to spread out. I would say the hotel is good for families except there's also a rooftop bar next door that has a DJ till 2 am blaring music. Our little ones had really choppy sleep which made the mornings a little miserable.