All it takes is the system going down for the front desk agents to take out their bad day on the guests. Not only did I get to witness the huge slowdown of the system going down, which I understand- it happens, but when a kid lost it during that time, the worker dropped slurs and insults toward a kid. I don't care how bad your day was, or how frustrated you are. You lost my business. Using the r-slur against a child is cruel and extremely unprofessional. There are dozens of places nicer within walking distance. read more

Pet friendly, clean, modern, and free parking onsite. They don't offer room service but do have a bar onsite to grab food and drinks. There are also a few eateries right next door. Bed was comfy and room was quiet. We would come again! read more

Aloft - Hotels Near Me - Omaha, Nebraska

I booked my stay directly through Marriott's website and drove 15 hours to attend my son's graduation. When I arrived to check in, I was told the hotel's system was down. The staff claimed they had taken a snapshot of all reservations before the outage and that my reservation was not included. However, they made that determination without checking any list in front of me. When I tried to show them my reservation confirmation on my phone, they refused to look at it and simply told me I was out of luck because the hotel was fully booked. What was most disappointing was the complete lack of customer service. No alternative solutions were offered, no apology was given, and no effort was made to assist me. Instead, I was made to feel as though the situation was somehow my fault because I had booked through Marriott's website and their local system was apparently different. After a 15-hour drive for an important family event, I expected at least some attempt to help resolve the issue. Instead, the staff seemed annoyed that I was even there. This was, without question, the worst customer service experience I have ever had at a hotel. read more

A Marriott property - I liked how close it was to the Ak-Sar-Ben area, especially Baxter Arena. I also liked the flatscreen tv and electronic plug in options. You can never have enough of those. The lounge, workout room and pool looked cool, however I didn't use them. I wish the room was larger. It was a bit tight - even for a solo traveler. I'm also not sure about the open bathroom area. A continental breakfast is not served, however the hotel is happy to sell you some microwave and snack-type items that are located near the front desk. As always, please do your due diligence, however I think this is a solid hotel in the middle of town. 3.5 stars - rounding up to four. read more

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Thoroughly enjoyed our staycation here for a Galentine's day get-together with friends. We opted for a slightly larger 2 queen room with a small seating area and I'm so glad we did. This made staying "in" so much more enjoyable. I also called ahead that day to see if they would accommodate an early check-in so that I could add some special touches to the room for our friends, and they were happy to accommodate. The front desk staff was usually quick to help, and one woman who's name I've forgotten was especially friendly and helpful. (She was headed to the Superbowl a few days after our stay if that helps management identify her ) We used the small, but clean, pool and enjoyed that portion of the visit as well. The lobby / bar / games area was a great touch and we enjoyed grabbing a board game to play here and just get out of the room without being forced into the winter weather outside. The breakfast package included a stipend of $10/adult on the reservation, which covered a nut/fruit oatmeal and an Oatly cold brew, or a single burrito or egg sandwich. It was all adequate, but The breakfast alone would not sell me on coming back. Overall, it was a great stay, and they even offered us a late check out, So we definitely felt like we got our money's worth between the early check-in, the late checkout, the good service overall, and the included breakfast (we booked via the American Airlines portal with pts+cash). read more

Aloft - Hotels Near Me - Omaha, Nebraska

Love that this hotel is pet friendly!Also love the modern decor. The only reason I have to complain (aside from the room doors banging shut so loudly) is the shower. It was the Michael Jordan of Hotel Showers - but not in a good way - for a petite woman. If you happen to be an NBA player looking for a shower head perfectly positioned for your towering frame, stop scrolling! This is your five-star sanctuary. As for the rest of us--specifically, us vertically challenged humans (like myself, a proud 5'4") - I can only assume this shower head was installed as a cruel joke by a very tall person. The shower head is so high that by the time the water completes its long, harrowing journey from the nozzle down to my head, the velocity and temperature are severely diminished. It starts as a promising torrent, but by the time it reaches my scalp, it has diffused into a few sad drips. The net effect is less "invigorating cascade" and more "nervous, incontinent mouse attempting to lightly mark my territory." I attempted a vigorous vertical jump but realized how dangerous that might be. So instead, I spent about 20 minutes trying to rinse the conditioner out of my hair. I never returned to the shower for the rest of the entire four-day stay. I apologize to every person I stood next to in the elevator on those days. Pro Tip: Bring a small ladder. But in all fairness, my dog absolutely loved the place! And so did I! The bed was comfy (ask my dog!), the staff was great, and the neighborhood was superb. Other than spending four days as a stinky social outcast, the stay was actually wonderful! Four stars! read more

Aloft - "Five more minutes, please???" - Hotels Near Me - Omaha, Nebraska

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very clean very unique updated close to shops food halls etc it was just the most unique place we have stayed the decor was fun and entertaining nothing like the same ole hotels. this place was cool one thing was we had booked a room they called back said they didnt have it gave us a discount and points so that made us happy will see if the points show up. read more

We love these dog friendly hotels. King bed was comfy, service friendly, love the modern eclectic decor and room was clean. It was Chunk and Monk approved! They just need a small fenced in dogpark on premises and our dogs would be thrilled! read more

Aloft - Chunky and Monkey approved - Hotels Near Me - Omaha, Nebraska

Quick and easy stay at Aloft Omaha Aksarben - only was here for one night but it was all we needed. There was a bar in the lobby with some additional games and seating area. We didn't go check out the pool since it was late and went straight to our room. This Aloft is definitely more upscale than some of the other Alofts that I've stayed at. We had one room with a queen size bed, even though it was a small room, we felt like we had plenty of space with a small corner seating and table. read more

Aloft - Hotels Near Me - Omaha, Nebraska

We stay at Alofts quite often, but this is our first time at this location. It's new, clean and in a great location. I probably wouldn't stay here again. The bathroom area is really poorly designed. No privacy wall like other Aloft locations, so you are literally showering in full view of your spouse/partner. Then when you step out of the shower there is a giant mirror reflecting your arse all around the room. Check in was quick but the attendant looked like she rather be anywhere else on Earth. A little smile goes a long way. read more

My daughters and I did a little staycation here in Omaha and I thought the bright colors and modern features would be an appeal to them, which they were. Overall, we had a positive experience, but there is definitely insight to be gained from other reviews. Specifically, as others have said, the room layout is unique and lacks privacy. The toilet area is closed off by a door, but the shower area is rather open - behind a wall with the beds, but not closed off on one side. For me, with daughters, I don't mind, but my pre-teen daughter did not enjoy the exposure. Additionally, if you and your hotel mate have different waking/sleeping hours this may present a challenge. I also found some attention to details lacking - no towels in the pool area (had to call the front desk), our room was missing some toiletry items and yes, the shower has no soap dish, which is annoying. The location is convenient - walkable to Aksarben Village and I found the staff to be friendly and helpful, but its important to keep some of these quirks in mind if booking. read more

Aloft - Outdoor patio - Hotels Near Me - Omaha, Nebraska

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So this is my 4th stay here. It's always been a pleasant place but this time is a little annoying because there's a ton of teenage boys that play hockey staying here and I've never come into contact with so much rudeness. Also they water pressure in shower and sink is terrible. Price is good tho and like I said, it's not the hotels fault all these brats are running up and down hallways and making so much noise. Oh great. Now they're slamming doors too. Like where are the parents? I will add that the staff has always been very friendly. read more

Aloft - Hotels Near Me - Omaha, Nebraska

I am VERY frustrated by my experience at the aLoft Omaha. I had a confirmed reservation and arrived at the property to check in around 4:30p. I was informed that they CANCELLED MY ROOM because they were OVERBOOKED. And I'm a Titanium elite member, the highest tier of all. NO VOICE MESSAGE, NO EMAIL, NOTHING. They just decided to bump my reservation. They did offer to move my reservation to the crappy Doubletree by Hilton. Seriously? A Marriott property moving me to a non-Marriott? Ridiculous. I will not be staying here again. EVER! read more

Highly recommended. I stayed alone at Aloft for 5 days in October for a quick getaway. Aloft has a modern decorating scheme, an indoor pool, workout room and a really nice lobby with cubicles/comfy sofas and electrical outlets, so you can work from the lobby if you want. The wifi is free and a good speed everywhere in the hotel. This hotel is a 7 minute walk to Aksarben midtown, with many restaurants available and Spiritworld, which is amazing for any liquor needs. There are also restaurants across the parking lot. GrubHub delivers and Lyft knows how to get there. Super-convenient location with an indoor restaurant and bar, and friendly front desk staff. Ask them their favorite Taylor Swift song. They have one. Love the decor and the fluffy pillows and the access to the many tv channels, including Netflix, Showtime and HBO. The layout of the room was perfect for me. I will stay here again. read more

We had high (no pun intended) hopes for this hotel. Nope, our hopes were not met. ****Safety Alert****: The shower floor is soooo slippery I'm amazed someone hasn't suffered serious injuries from a fall. And there are no safety rails!!!! Second, echoing other comments, the layout is crazy-since when do you have a shower with a transparent door located in a space WITHOUT a real door!!!! Really??? Creepy as all get out. Third, again an echo of other reviews, the 'wall' between the bed and shower is also particularly transparent. So, when one person uses the bathroom area and the other is asleep, light floods onto the person in the bed. Who designed this weird setup anyway??? This hotel received a 3 because the staff is very nice and personable! read more

Don't let the bright, modern photos fool you. This place isn't worth $50 a night, let alone the $130 we paid. I've previously stayed in other Aloft hotels in other cities and always thought they were charming. Well stocked, clean rooms, decent gyms, great bar, hotel staff, etc. Not the Aloft Aksarben location, unfortunately. This was our first time in Omaha to visit my wife's work colleagues, something she couldn't do before due to the pandemic. We went with Aloft Aksarben for its location and my previous experience with Aloft Hotels. It might be my last. Let's begin with staff------- FRONT DESK: I need to show at least credit where credit is due and give the 'young women' at the front desk a shout-out. I'm singling out young women because the majority of actual HELPFUL staff were young women pulling more than their own weight. I'll touch more on that later, though perhaps some of my other complaints you will be reading about are on them. BAR: Before heading out to our first dinner in Omaha, my wife and I thought we would get a drink at the bar. Since I finished getting ready first, I went down to the bar early and waited for her to meet me. I was greeted by a woman named Jackie, who I later found out was the "Bar Manager." Pay attention to the quotes because that's important for this next part. If you're a bartender, or in this case, a bar manager, shouldn't you know the most basic cocktails? My go-to drink to kick off an evening is a Manhattan Up. I ordered it, and Jackie (the bar manager) looked like I kicked her dog. "What's a Manhattan Up?" Not wanting her to feel awkward, I quickly changed to just bourbon on the rocks to make it easy. Of course, I explained the difference between a Manhattan and a Manhattan Up to her. Now, if you think I'm here to bash this woman for not knowing my order, I'm not; that is until I found out she is the bar manager. I later found out she was talking about me behind my back, saying I was a pain and had a ridiculous order. Fast forward to 30 minutes later, and my wife comes down and orders a, you guessed it, a 'Manhattan Up.' Oh, how fun, now Jackie knows how to do her job! Ps: my rocks bourbon was $8.50, while my wife's Manhattan was $13+. I guess they use some expensive sweet vermouth, huh? Pss: Jackie, if you're reading this, instead of playing solitaire at the end of the bar, maybe grab yourself a cocktail book and brush up on your drinks. GYM: One of the reasons we chose this hotel was the gym. Though small, I knew they had everything I needed for my morning workouts. Except they didn't because they were all broken. In addition to not having a treadmill or elliptical to work out on, I'm not sure how often they clean it. A red flag for me was the towel station. The first day I was there, I used one towel off the rack and remembered hanging it over the side of the waste bin. The next day, it was still there. The next day after that, it was still there. No new towels and the bin was still full. THE ROOM: I like the colors and design of the Aloft rooms, but the layout is atrocious. If you're a morning riser and your travel partner isn't, well, too bad. I can't speak for all the rooms in the hotel, but from what I've read in other reviews, the complaints are the same, so I imagine there isn't much of a difference. Go check those out and see what I mean. As for cleanliness, I'm not sure how well their staff does at cleaning. We had to ask for another comforter because ours had questionable stains. This turned into a whole thing where we left it out in the hall but never received another to replace it. After four calls down to the front desk, we finally got another. Lastly, my wife found a pleasant surprise on the bath mat... a dried, crusty old contact lens. So was our bath mat new? I guess we'll never know. Either way it was gross. read more

At first I was hesitant about going to this place after reading all the reviews. But then I thought to myself let's try it out and see what happens. Place was really quiet there wasn't that much activity in and out of the hotel. The king size room was good but I do admit that the shower was very open and had no privacy. The shower also did not have any place for you to put the shampoo and conditioner and body wash. But overall my husband and I like the place it was nice to stay at and I would recommend it. It also didn't hurt that it was in walking distance from the arena read more

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Do not stay here if you want any service. They won't clean your room, you can't get towels, there's physically a bar, but no drinks and no bartender. You would be lucky if you found someone at the front desk. It's a self serve dumpster of a spot. Pathetic. read more

The staff at the hotel was great! That is the only positive thing I have to say. The food was horrible! If I had wanted a microwaved Cheeseburger and Mac n' Cheese, I would have gone to the store. Both were served cold and NOT worth the price. No housekeeping was done even though we had asked for it. I will not stay at another Aloft hotel again. read more

Barking dogs, people fighting and scaring the shit out of my kids. You could hear people having sex. The walls are super thin. U could hear every time toilets flushed. Dirty carpet in the room, it was either freezing cold or hot as balls. The shower ran out of hot water after 2 of our 4 people took showers. This is not up to Marriott standards. This hotel ruined our trip. I don't think we will be back to omaha. Also if u are here in a storm there is no basement or safe room, you are supposed to huddle together by the elevators on the first floor. read more

There seems to be frequent disagreement with this hotel's attempt at a more "urban loft" design vibe. Maybe it's not the place for families or couples who worry over disturbing their companions by using the bathroom in the middle of the night. However, for business travel, Aloft Aksarben was a great find for accommodating our group of 22 during a recent workshop. Why did we select the Aloft? First, the location was convenient, very walkable to a number of decent restaurants, bars, and movie house. For those feeling lazy in our group, the hotel bar became a favorite hangout and was pretty well stocked. I sampled an Old Fashioned, and it was delicious! Prices were about average for barhopping these days, $12 or more for a cocktail. My room was a comfortable size including the "living" area with sofa and small table, which was a nice change from the typical desk in many other hotels. A wall mounted USB charger was located nearby. The TV was large and included FREE streaming for Netflix, HBO Max, etc.-- thanks to Showtime, I became hooked on a new series! Ok, I do agree that having a shower out in the open won't work for everyone. Putting the shower and toilet into a private compartment would be a huge improvement for future Aloft designs...but too late for this hotel. At least a curtain to separate the bath area might help. Otherwise, the water became hot very quickly, and liquid soap and shampoo dispensers were provided in the shower. No more plastic travel bottles, thank you! If you don't want to use their supplies, then a soap dish or rack would be handy, I negotiated to have a small breakfast buffet for our group each day in the private meeting room. Yogurt parfait, pancakes, bacon, sausage, biscuits and gravy were among the daily fare, though I did have to request eggs. For our last day, we were offered breakfast from their house menu to change things up--a nice surprise. The hotel didn't have its own shuttle, but the managers helped to secure 2 vans for a very reasonable rate to take us to our workshop venue for 3 days. At my request, they also worked diligently to pick us up and take us to the airport, which is about 20 minutes away. For our group meeting on the last day, we were offered use of either the private room (small for 20+ people) or the outdoor courtyard, which worked out well with the umbrellas and abundant outdoor seating. It was a pleasant work setting, especially after spending way too many hours indoors on zoom during the pandemic! Overall, my group and I had a wonderful stay at the Aloft Aksarben. The staff was extremely welcoming and attentive, the facilities were well-kept, and every effort was made to fulfill our needs--all at a great price! Hotels have been challenged coming out of the pandemic, but the Aloft is doing an admirable job especially given all the difficulties facing the world today. We'll definitely come back! read more

Charged us for a room we never stayed in. Would not work with us. Stole $1600. I will never stay at another Aloft again.

Louis at the front was so kind! Gave such a great atmosphere to this hotel and was so knowledgeable and gave me very detailed check in and directions which I am very thankful for! read more

Absolutely the worse food and bar service I've ever encountered. Stood for 25 minutes waiting to order another drink. Went back to my room and bartender knocked on my door and said she was front desk. This place is pathetic!!! read more

Okay, first of all, if you are a morning person and your travel-mate is a night person (or vice versa), this is not the room design for you. There is a semi-translucent wall that separates the bathroom area from the bed area. At night (or early morning), if you turn on the light in the bathroom area, the entire room is lit up, making it impossible for another person to sleep. More importantly, however, is the horrible management - in particular, the General Manager, Dominic. My partner was quoted a decent price for a room, so he booked it. He received no confirmation email. When he called back to ask if he could get a confirmation email, they had everything about the reservation wrong - wrong dates, wrong number of nights, etc. We corrected it, and asked for a new confirmation email. No email. Called again. No email. Called again. No email. Called again. Jackie at the front desk said they were having trouble sending emails, but gave us a confirmation number and said we were set. The day of our stay, when we checked in, the front desk offered an additional discount for the room (taking another $20 dollars off the price). We were thrilled. However, when we checked out the next morning, we found that not only did we not receive the additional discount, but they overcharged us by close to $90.00 over the quoted price. The front desk said they could not change anything, but promised that Dominic, the General Manager, would come in later that morning (it was a Saturday), and would give us a call. Dominic never called that day, nor the next, nor the next. Despite leaving numerous messages with the front desk, Dominic never called. Finally, four days after the incident, we managed to reach Dominic. He was less than apologetic for anything, but promised he would refund the difference between the quoted price and what was charged, and would reach out to us when he fixed the problem. We did not hear from him again. There are plenty other hotel options in Omaha. Should we pass through town again, I doubt we'd stay at this Aloft again. read more

Cool touches and bright colors (and a monster TV) do not make up for lack of attention to details: -- The hip glass-enclosed shower in the open bathroom has no soap dish. You place your soap, shampoo, etc. on the shower floor and bend down every time to pick something up. You can't believe how unpleasant this is. Has no one from hotel management ever stayed in one of their own rooms? -- And on that shower: no grab bars, so insecurity and danger adding to inconvenience and discomfort. Not everyone needs grab bars, but many do, and nearly everyone appreciates them (especially when you're bending over all the time to pick up your soap!). -- Shower again: a young mother we talked with described how uncomfortable it made her to be taking a shower in the glass enclosure in full view of her teenage children, something that can't be avoided with this room design. Beware! -- Two people staying in this double room...and three clothes hangers? That's all? Are you serious? -- No night lights--impossible to find your way through the maze to the bathroom in the night. And when you get there, you eventually locate a light switch and turn it on, and the operating theater overhead floodlight lights up the whole room, greatly annoying your now wide awake sleeping partner. -- And too many other details to list. We had reserved here through our Marriott Bonvoy membership, and I have to say it cheapens the Marriott brand to be associated with such a poorly run property. read more