Absolutely stunning Hotel. Extremely clean is an understatement! The whole staff is extremely…read morefriendly and goes above and beyond to make you feel welcome and comfortable. From the time that we came into the front desk and was greeted by a extremely nice gentleman to the time that we left we had an amazing time. Beautifully decorated.

Very nice location and appears to be fairly new with lots of amenities! Staff was super welcoming…read moreand helpful. Loves the bar area which doubles as the breakfast bar in the morning. Nice gift shop which also includes a full service spa! Lots of gorgeous anchorage to feel the peace and calm of the countryside. The breakfast although plentiful lacked in taste and quality but others seemed to enjoy it. Coffee, Seattle's Best hits the spot! The room was super clean but the beds were soft and appear to be needed replacement. The pool is a great size for lap swimming but could use a cleaning as well as The hot tub -which has some of the best jets I've had! All in all it was a great experience overall and would recommend! I guess they do weddings outside which is super cool and they purchased an adjacent historic mansion which looks amazing but isn't be ready for the public yet.

We stopped in the bar for a drink with Asa. I had his…read morelavender drink and sampled a few unique digestives. My husband had an old fashioned. Asa is knowledgeable and fun and makes great drinks.

We were heading west from chicago when we had trouble with our car. We stopped over here for one…read morenight. Nice place to stay. Friendly people, quite and clean. Place is well maintained. Breakfast is awesome. Food is fresh with lots of variety and not too crowded. They have swimming pool and a separate hot jacuzzi with is awesome.

The wife and I recently had a few days escape from the kids and ended up in Dubuque IA. We were…read moreheaded to Galena but decided to save money by staying 15-20 minutes down the road. After doing much research and a bit of soul searching of pool vs no pool, nice room vs ok room we ended up at the Day's inn. The place is clean, and our check in went as expected. Having read previous reviews, we asked for a remodeled room. We stayed on the highway side. The bluff side is quieter but the noise from traffic wasn't bad at all. We had a king non-smoking. The room was clean except for a lipstick on the floor under the desk, which I could easily see missing. Checked the mattress upon entering as I am paranoid. Clean no problems there. The room wasn't perfect. It's a day's inn people, not four seasons. Bed was comfortable. Maid service was good. Refrigerator and microwave in the room. Looks like a fun pool area but it was not open yet. Did not try the food. Family owned and Ron (the GM) really seems to care. A superior value for those who would prefer to spend money on activities and not the hotel room. We stayed for three days and will come back.

Dirty Bugs Horrible customer service, "we could've moved…read moreyou last night" A lot of help that is, do not stay here

My boyfriend and I spent a Sat and Sun night here, the weekend after Thanksgiving. We wanted a…read morelittle weekend getaway from Chicago, we were looking for relaxation, and I am so glad we chose to stay here, it was absolutely everything we were looking for. The bed and bedroom was perfect and relaxing. The bed was comfy, wonderful linens on it, and more pillows than we knew what to do with. There was a pull out murphy bed in the living room that we lounged on, but we slept in the bedroom. Both beds were comfy. We had the luck to get a room on the 3rd floor facing the back of the hotel - which had a fantastic view - see pictures! The room and balcony both faced the back. We had a two sided fire place that faced the bedroom and the living room. Amazing jet tub in the bathroom that was room for two adults. ;) It was clean, comfortable, quiet, the staff were absolutely wonderful and helpful. The next time we go to Galena, we will absolutely stay here again! I can not recommend enough!

I wouldn't buy into Worldmark anywhere. During our 3 hr meeting in the beginning of a vacation the…read moresalesmen sold us on their "rental business" promising we could make money and pay our fees with the money we make. We were promised we could make money renting our private rental and list our points to their corporate events. All lies. They took 21,000 and none of what they said is true.

We have been going to Galena for the last 25 years and we love staying at Eagle Ridge. We spent 3…read moredays hiking and birdwatching while photographing the beautiful scenery. Galena is part of the driftless area which was missed by the glaciers 10,000 years ago leaving limestone bluffs and rock outcrops that make it look like Montana. The wildlife is incredible there. We stayed in a villa that backed up to the woods with a huge variety of birds. The villa we stayed in was clean and tastefully decorated with local nature photos. The reception staff was very helpful and friendly during our stay. We did not try the food or lounges only because we had brought groceries with us. I attached a few pictures of the wildlife to illustrate the beauty of the area. We highly recommend Eagle Ridge!

We've come to Eagle Ridge every fall for the last 4 years and this will be our last. We had to…read morewait to check in because "housekeeping" wasn't done. But our room clearly hadn't been cleaned in days and was full of fruit flies and spider. The front desk "manager" Ava was extremely rude and way out of line in terms of customer service. Ruined what was supposed to be an anniversary getaway. there are plenty of other golf adventures and we will take our money and our outings there.

Beautiful hotel but I'm afraid our satisfaction ended with the aesthetics. We took three of our…read moregrandchildren there looking forward to cooling off in the pool. Upon check in we were informed the pool was closed. No explanation. I had requested a roll away bed but there was not one in our room. When I called front desk we were told to come down and get it. So much for service. We hoped to salvage some of the evening with a movie on tv. By the time we figured out the remote to the tv, the kids were asleep. Breakfast was fine. Scrambled eggs, cold link sausages, waffles and the other foods one would expect. We ate at 8:00 a.m., so I don't understand why the food was cold. One bright spot was the cheerful lady at the front desk in the morning. She explained that a part was replaced on the pool the day before and that it would not be open that morning. She apologized for the inconvenience and took a bit off our bill. So if you're looking for a pretty room with a comfy bed and nothing more, you'll love this place!

1. The water stinks, horrible smell; I Would have been better off cleaning with baby wipes. I…read morerooms stink and I honestly think they stink because this hotel allows dogs; not everyone takes care of their dog they way they should; it had been raining and there were 3 dogs outside where their owner allowed them to roll around in the wet grass and then brought their dogs back in the room with them; (so disgusting) and I've found dog hair in the bathroom, and who knows, it could be in the chair and/or the so called comforter. Dogs are not for hotels. 2. the comforter on the bed is hardly a comforter; extremely thin like a flat sheet. My husband turned the air off when we first arrived, because it was cold, left for a few hours and it was still freezing in the room. Turned the heat on just to get the chill out, but when we turned it on, there was a bad smell, so we shut that off and I froze all night. 3. No Busch light at the bar because apparently there were construction workers that had stayed for a week and a half and drank it all, then the manager/owner should onto the damn store and get some to replace until they can place another order with the distributor. 4. No biscuits and gravy on the weekend; and why can't there be bacon, my husband likes the biscuits and gravy, I don't, but we both like to have bacon with our breakfast.

This was one of the better options in the area based on reviews. However, a few things were a…read morelittle off during our stay. We hit the bell at the front and dialed the number for service at the front desk and it took a bit for someone to check us in. We were on the 3rd floor (top floor) and upon walking in, the carpeting was damp as if someone spilled something throughout the whole room and it smelled off. When we brought this to the attention of the staff, we were told it's been raining a lot recently... sure, but inside the hotel room?! They had windows open at the end of the hallway which may not be the best idea if this place is already prone to being damp... we also had a box on the table in the room which ended up with water damage on it when we packed up. The shower water pressure wasn't great but the bed was decent. The breakfast was okay and they had a variety of options, which we appreciated. However, at the end of the day, we didn't feel comfortable in our room and leaving anything on the floor (or even the table apparently). Not worth the price we paid, especially having some damage to our belongings.

It was very basic but had everything I needed. Microwave, fridge, and was very clean…read more It even has a swimming pool but I didn't have time to use it. Staff was very friendly and helpful. I felt safe too, traveling alone. The shower works but the spray is very light. They purposely want to save water. Thats fine! Yeah I like a lot of water when I shower but I had enough to get clean. I stayed in room 205 and it is not out of date like some reviews mention. There is no odor either in common areas. It was not noisy when I stayed on a Friday night for one day. And clientel and staff were wonderful.

This place is a disgusting dump Sheets were dirty, the room…read moresmelled , bathroom was dirty. The smoke detector was yellow like it was still around when smoking was allowed 20 years ago. The painted room look like a middle school kid painted the rooms. I can't believe Wyndham would give this owner a franchise...The President of Wyndham should go and sleep there one night, after that ask yourself would I want my family staying here? I guarantee you would say hell no and check out.... I was there on June 5th and it was the dumpiest hotel I ever had stayed at and I travel a lot .... Never again !!!! Ugh

I made reservations from California as my son is moving to Iowa for school I called at 5:33 pm Cali…read moretime spoke with a rep by the of Sonya spent 16 min on the phone making sure that I can make the reservation as his brother, father and friend were with him, she was nice on the phone I then asked if they had rooms to accommodate 4 adults she said yes I then asked if I can proceed to reserve the room and she asked for my information I then verified with her if there my family would have any issues being the reservation would be under my name she said no I asked if I was make payment over the phone she said yes and asked for name address and credit card number she placed me on a brief hold and said everything was done and gave me a confirmation number and said I would also receive an email soon. I never did receive an email and then when family arrives. Surprise they were told they had to pay because they don't accept payments over the phone and that the reservation was for 2 adults not 4 and they had to pay more. I called back to ask what had gone so wrong when I had clearly called to ensure all the information was accurate. They tell me that they do t take payments over the phone I explain that is not was I told also how is it my fault she made the mistake of only 2 adults when I said 4 adults. My credit card shows a charge of 123. My family was charged 246 dollars in person. When I asked to to speak to a manager as this is not my fault. He answered he was the DM and was rude by basically said he can refund and they can go elsewhere. I once again told him how was not fair as this was not our mistake but his staff I told him if there was anything that can be done to fix this once again he response was they can leave easy for him to say he was not on the road for 30 hours. Swallowed my anger and frustration as they needed to rest. So beware when you make reservations. No customer service at all.

Worst experience ever. Bugs crawling in the room. Shower would not drain. Standing in water upto…read moreyour ankles while showering. I told the front desk about the bugs she said unfortunately we can't do anything about the bugs they are everywhere. Wtf

We're in room 210. The bathroom door won't shut, and the lamp between the beds won't work. A few…read morestains on the rug, but the room is clean, and comfortable