Dr. Veronica has been our family doctor for a number and years. She is a great physician and…read morehuman. She takes the time necessary to find the root cause of any disease. I would recommend her to anyone, however, the patient has to be honest and tell all the symptoms as it should be. I will recommend Dr. Sutherland to everyone.

Dr. Sutherland became my PCP after I moved to Reno. I find her thorough and willing to answer all…read moremy questions. I am 64 and she insisted that I get a colononscopy. This was fortunate for me because they ended up removing a large pre-cancerous polyp that had a high possibility of becoming cancer. I have also been happy with the referals she has made for me.

Always friendly and helpful. Dr. Klippenstein gave me about an hour's time discussing various…read moremedical problems. I never felt rushed. He is simply the best.

1/27/26 Annual appt…read more To go over lab work with my primary... He's really one of the best physicians I've had here in Reno. Intelligent- courteous and professional. Labs came back good- except my triglycerides were elevated..( my recent trip to Japan forced me to eat more rice and noodles ... lol).. Thank goodness I was the same weight as six months ago!.. My goal is to only see him once a year- but if I lower some of my numbers then he'll let me.. until the next visit in July.. He did give me some really good sources to help)..

A very mixed experience. 5 stars for the staff, 1 star for mismangement. The staff were…read moreabsolutely great but were certainly understaffed for the volume of patients. I think there was only one awesome nurse practitioner working and one or two nurses. There is a clear management issue from a staffing model perspective and unfortunately that impacts the overall quality of patient care. Again, this is not an indictment on the top notch staff who did the best they could and when I was seen, the overwhelming backlog didn't make the evaluation or treatment feel rushed. Having an appointment doesn't really help when they can't staff correctly. There is no notification that your appointment is an hour+ behind so you don't waste your time. I was finally seen more than an hour after my appointment time. Once I was in the treatment room I was seen right away and waited only a couple minutes for the NP to come in. I then had xrays and waited so that was another 1.5 hours or so until the report came back from the radiologist. Once that came in I was given the update quickly. Ultimately, a three hour or so adventure that I have to chalk up to poor management. I'm fortunate to have a choice in providers and will likely seek treatment elsewhere in the future not because of any quality or competence issue with the medical staff but if making an appointment (not a walk-in) I expect to be seen in a reasonable time from that scheduled apointment. Find a better staffing model to help your great medical team.

Hot Garbage... the clerk at the front desk doesn't speak fluent English…read more I spoke on the phone with someone over the phone and they said they had a opening around 3pm for a X-ray to rule out if I had a broken foot or not. They confirmed it was main entrance on MT rose hwy. when I promptly showed up at 3pm no one was available except the urgent care clerk who would not answer any questions and maybe I should walk around the compound to find my appointment. I replied I am here for a broken foot and you want me to walk around. I asked her if she could use that office phone next to her and call for me and she said " I don't use phone" in your favorite Russian accent.

I feel incredibly fortunate to have found such a kind, patient and passionate doctor. She goes…read moreabove and beyond. She really takes the time to listen and come up with the proper plan of care. Dr Laxalt feels like apart of the family. She is so intelligent, thoughtful and caring, truly the epitome of what a doctor should be!

Interacted via Plushcare. Bungled a simple referral to neurology. Once the referral got rejected,…read moreshe refused to interact with me and said to go to another PCP.

Very rude, & like a previous person reviewed no ounce of empathy. Had a video call with her she…read moredidn't even look at me once not sure if it's because I'm black but instantly had a an attitude with me as soon as our online call began. She explained she could prescribe me what I needed but wont with no explanation. Call was ended in under a minute. I reported her to the company that connected us / would definitely avoid

I have a been a patient of Dr. Mathis for about 3 years. For the past 18 months he has been my…read moreConcierge Physician. I am old, male, on Medicare, have a good Medicare Supplement Plan and am a cancer and heart attack survivor. I have a number of specialists I have to see at least once every year. Yes, I have to pay an annual fee to him for his services which is not covered by Medicare or my Supplement Plan. The benefit for me is I have a built in 2nd opinion from an excellent Doctor regarding all my blood tests, vaccines, and recommended treatments. He also has referred me to qualified specialists (when needed) that he personally knows as he is from Reno and has worked here as a Doctor for many years. These referrals have always worked out well for me. Another benefit is I have his personal cell number. I can call him directly if I have a medical issue or need a refill on a prescription. He handles my physicals and annual wellness reviews. I never have to wait in a line of patients at his office. I am able to see him usually on the same day I call him. I still travel extensively and though I have not needed him while traveling yet, he is available to coordinate my care if something happens or get my prescriptions replaced if I run out, or otherwise lose them. The peace of mind I have with having someone I trust to guide me through the complicated medical system I am experiencing as I grow old and more infirm is well worth my annual fee.

I went to see Dr. Mathis because I am new to the area, and needed to find a primary care physician…read morestat. The first thing he tells me when he walks in is that he is a sports doctor. That is fine with me, my primary reason for going is the need for a referral to a specialist. He asks why I need to go to a specialist, and why I cannot just take pills for my issue. I inform him that I have been hospitalized for over a week twice in the past and have to get life-saving medications from the specialist 2-3 times a year. (If I could take a pill I would, it would save me over $3000. a year!) I told him my symptoms, which is affected by high altitude. He literally walked out of the office, and he didn't bother to order blood tests. Blood tests that would indicate very easily if I need immediate treatment. His office did send a referral. The office should inform potential patients that he specializes in sports medicine. It would save time and money.

Went Above and Beyond to Correct My Medical Certificate I…read morecame in for my FAA medical exam intending to get a Class 1 certificate (I had initially created my MedXpress under Class 3 but decided to upgrade). Dr. Highley completed my exam thoroughly and professionally. When we realized after the fact that the class hadn't been updated in the system, he took full responsibility and handled the FAA correction process himself. I received my corrected Class 1 medical certificate by mail without any hassle or additional cost. His integrity and commitment to making things right made all the difference. As a new pilot working toward my ratings, having a Class 1 medical from the start saves me time and money down the road. Highly recommend Dr. Highley to any aviator needing their FAA medical. Professional, thorough, and genuinely cares about getting it right.

Dr Highley is an exceptional physician and truly the best doctor I've ever had! He is incredibly…read moreeasy to talk to and always makes me feel comfortable and never judged. I'm so happy he started Preferred Family Medicine.

8/16/2023 First time…read moreestablishing appointment for the hubby. His last primary relocated to Colorado, and so he had to find another provider. Conveniently located less than a mile from house. Unfortunately, he had to fill out all the paperwork before even being seen by the provider..and he couldn't access his medications. To me ( the minus one star) because with my provider, the technology of Epic (My Chart).. makes me a loyal patient.. and all the info would be right there.. I ran over to Safeway to get a list of his meds. Ran back, and the staff let me back in to barge in on his appt.. Dr. Has good bedside manners, and seemed to be attentive to the conversation. She was even proactive on sending a referral for a specialist for his vericose veins.. Glad he has resources available and nearby.

This practice is filled with a bunch of flunky med students working in a strip mall! All they…read morerepresent is drug dealers for BIG Pharma! My supposed doc, couldn't even figure out my blood test, so I had to clue him in about high altitude differences in blood in Reno! A total waste of time and I hope his malpractice insurance is paid up! He is going to need it!