They were quick the first time I called them, helpful, pleasant, and took good care of my poor half-melted car (the heat melted some engine gaskets and the car was totally undriveable until the gaskets were replaced).
The second time I called (dead battery - also a victim of the heat), they were NOT pleasant or kind and I was told maybe they could make it out in a few hours.
So I went with someone else, and I'm glad I did.
So Allways is very hit-or-miss. Sometimes they are good and kind and sometimes they are rude and unhelpful.
I have no clue what the difference was between the first time and the second time I called. I'm willing to give them more chances since the first time was so good. But honestly, if the second experience had been my first time with them, I would never call them again.
With a 25 year old car, sometimes I will need towing. I know this, and I am willing to pay for it. But when you're spending well over $100 for a tow, you kinda expect a wee bit of politeness.
They are ABSOLUTELY NOT 24 hour towing, either, depending on who you talk to. The first time, they asked if I wanted to pay the emergency tow charge or wait until rates dropped at 9:00 am. Since I knew my car would take a week to repair, I was willing to wait for the rates to drop to the daytime rate. The second time, I was totally willing to pay the night time tow charge, and was told point-blank they did not tow before 10:00 am, and they MIGHT be able to get to my place around 10:30.
So, when you call, you're taking your chances on whether you get a polite person or a rude person.
9/28/23 - OK, cracked CV boot, going to try them for a 3rd time - let's see how it goes this time. read more