Carlos, the driver, was freaking AWESOME, which is the only reason it gets so many stars. I'd give Carlos 10 stars. The company itself? They claim to be open 24 hours. They ARE NOT. I called at 6:30 am to be towed to my mechanic for a dead battery. If I'd been towed, and the battery replaced, I could have made it to work on time. BUT - the person who answered said they didn't open until 8:00 am (even though ALL THEIR ADVERTISING & THEIR WEBSITE SAID 24 HOURS), and they could get someone to me by 9:00. I called back at 9:30 - and they had forgotten I was supposed to be towed. Carlos showed up just after 10:00 (yay Carlos!). Carlos was amazing. He hooked up my car and was a total champ about helping me get into his GINORMOUS truck (really - the first step was higher than my waist, there was no way I was going to be able to climb into that truck with both a mostly healed broken arm and a newly broken foot - don't ask, I live dangerously). When we got to the mechanic's, he jumped out and was ready to help my get out of his truck - because there was no way I could jump that far down with my broken foot. Super kudos to Carlos for going above and beyond! UR Towing did not provide Carlos with a way to receive payment. They had to text me a payment code, I paid immediately, and then they called less than 10 minutes after sending me the code to ask when I was going to pay them. I'd already paid them! I told them that, gave them the confirmation code I'd received, and told them I felt they treated their employees terribly because the driver didn't have the basic tools he needed to complete his job. I am not going to use UR Towing again because the company feels shady and under-handed, and I am not pleased that their employees have no method to take payment, that the switchboard (or owner, I don't know) calls the driver in the middle of a tow to have him go pick up some other car/person (couldn't tell which, wasn't my business, but I was right there and couldn't help hearing) - right then - even though they knew he was already towing a car and the only way he could tow a different car/pick someone else up was to dump my car - or me! - on the side of the road. It makes me wonder if he would have been forced to dump my car or me at the side of the road to get this other car/person, and then who knows what would have happened to my car - or to me? if I hadn't been in the truck with Carlos, what would they have done to make him divert from his current task? I could see how conflicted Carlos was and heard the pressure put on him to go get the pther car/person. Fortunately (I guess), Carlos' phone was not working well, and the call kept getting dropped, and Carlos kept driving towards my mechanic's, and by the time he got a good signal and was able to take the call, we arrived, so ethical dilemma solved. I would 100% have Carlos tow me again - he's Good People - but I am not using UR Towing and I am reluctant to recommend them. read more

I accidentally paid this company via cashapp when I meant to pay a detailing service in Orlando on March 14th. I requested a refund via cashapp and spoke to a representative of the company who stated he would speak to the manager and return my call. I never received a call back and found that the owner declined my refund request via cashapp. This is not a very reputable way to behave as a business owner. Untrustworthy. read more

My car would not start and had to get it towed. I had to get it towed from okc to Edmond. Ultimate reflections did a great job of responding to my request quickly as well as scheduling me as soon as possible. The price was reasonable and the tower was really friendly and helpful. read more

Got a flat tired after someone ran me off the road. Called my roadside assistance, and Ultimate Reflections was the business that came to tow my car. The employee/driver was very friendly and respectful. They made sure I was comfortable and made sure they got my car to Pep Boys in one piece. Would highly recommend! read more