For eight years they have been getting my dads insurance mixed up with someone else's and they…read morecontinually take my money and raise my rates because of the other client they have. They called again yesterday saying my dads account is past due. I paid it and called my dad wondering why it's past due. My dads policy wasn't past due and his account was paid in full. He called the office to get it fixed and when the woman that took my money in the first place called me back while I was at work, she wanted me to call my credit card company so I could fix her mistake and when I told her this is inconvenient for me, she replied to me that it might "cost her money" to refund me. They then said my refund would appear today, which it didn't. If you want to pay for other people's insurance and get higher rates, then call Paul Sullivan's office and talk to his staff. UPDATE--- It's now Wednesday, 5 days from when they said it would be refunded, and I still have NOT received my refund. Rosanne, the woman who originally took this payment, said my refund would be in my account by Tuesday and even left me a voicemail saying it should be in my account. When I called back Angie said the refund didn't even go through until yesterday and when I asked why I'm getting two different answers from her and Roseanne, she had no answer and I got way to much attitude from someone that owes me money. My family has been with Paul Sullivan for 30+ years with multiple policies and I can't believe they would treat long time customers and generations that use them like this. I got ZERO attitude from Rosanne- she recognized the mistake and did everything she could to fix it. Angie was no help.

paul sulivan is the worst agent ever. His staff will quote you a price and then continue to raise…read morethe price and make something up. They then charge your credit card, even if you tell them you do not want a policy!

Thanks to Roman and his Assistant Sheila, I was able to get signed up with a Medicare plan this…read morepast August. When it didnt end up working for what I needed, we switched to a supplement plan G in order to get some surgery done by the best doctors at UCI. I am grateful to know there are people out there trained in this field, it is a crazy area to navigate when you have always had insurance from you employer! I would recommend their services :)

MA Insurance Center, although listed as being located in San Clemente has relocated to Corona, CA,…read morebut the man behind the business is the same. That's the good news. (800-320-0551) Roman Gomez is a pleasure to do business with. He has great social skills, never gets impatient and is honest as the day is long. If he doesn't know something right away he admits it, finds the answer and gets back to you. That's the other rare thing. He answers emails daily and when he sets an appointment he's punctual. I used Roman to get through the haze of understanding Medicare Ins. supplements and prescription drug policies. He regularly conducts free seminars at local restaurants where you get a great free lunch and 90 minutes of his time. He's clear in the fliers about the seminars that you should leave your checkbook home. He means it. The seminar (and lunch) was so good, I knew that I could spend the hours necessary along with him to get through the process of choosing insurance. I went from totally confused to knowledgeable pretty quickly thanks to him. He works with all companies who offer coverage and he de-mystifies it all. He's the best, hands down.

After having the same insurance for over 17yrs. I finally felt comfortable changing insurance…read morecompanies. With the help of Lee at San Clemente Insurance Services, he did all the research and came up with a great policy, not only did we change companies with ease , he was able to find coverage for my newly licensed teenage daughter that was actually affordable. San Clemente Insurance Services made it a breeze . .

I reached out to Oscar regarding an issue with my policy that had nothing to do with his agency. He…read morequickly jumped on board and assisted me with correcting the problem. Not only was he super friendly but he made me feel important by helping me gather a new auto policy. His customer service was beyond what I could have asked for! It was very hard trying to get answers from the corporate office but Oscar addressed all my concerns! Thank you for giving me peace of mind , I knew I was going to get the help I needed the minute you took my phone call , thank you for being responsive, respectful and easy to work with !

I got my insurance with oscar 2 Years ago and I never had customer service like oscar provides ,any…read morequestions of anything about insurance he just responds and explains how everything works to the T, I had a couple of claims and he helped me from the start Till the end, I highly recommend oscar He knows what he's talking about , he's very honest and very professional.

My family lives in new york and recently I was approached by some local agents---I'd rather say…read more"salesperson". I spent some time searching and learning online and I was relieved to find Heather. She is very knowledgeable in life insurance investment and it's a great experience to work with heather and have all my family's life accounts set up. Highly recommended!

Just got my life insurance done, thanks to Heather's help. I knew nothing about life insurance and…read moreretirement plan, but she explained those professional terms and concepts in a way that even I can understand. Most agents will push you to buy their products which you don't even know well, that's why before I met Heather this concern hindered my decision to buy life insurance. I just wanted to meet an agent who is trustworthy and reliable, then in the right timing, I heard about Heather through a friend. Just after our initial chat, I already knew this agent is want I looked for. She saved me lots of time and trouble to look for the most suitable plan. And most happily, I do not need to worry about retirement from now on.

I have been using Patrick and Joann's Insurance service for years. Every year they ask me to send…read morethem a list of my Doctors and the list of Medications I am taking. This year 2019 was no exception. Aftr reviewing my needs they recommended I change plans, now that I a 80 years old my needs are different. THe new plan has better coverage for a lowe cost. They do great work and I recommend them to anyone I know.

I was just about to turn 65, and after thinking about all the options for added insurance I still…read moredidn't know what to do. My friend told me about the Freemans, Patrick and Joann. She said they were wonderful - and they were. Patrick helped me sign up for the best choice for me, and I have received great medical care. There is no question but that I have the best and most affordable Medicare insurance for me, and it makes my life (and right now the holidays) better.

Having been a continuous car insurance customer with Sate Farm for the last 61 years - it's obvious…read morethat I have been satisfied with State Farm Insurance. I also have always used State Farm for my homeowners insurance coverage and Earthquake Insurance coverage for the last 52 years. They have always provided agents who have been professional and extremely helpful in providing us with detailed explanations to any of our questions when it comes to ensuring we have adequate coverage. Rob Bills office has the very best - kind, considerate people that are knowledgeable and helpful in explaining what is the very best for your needs. They understand that as time goes on - situations and life's need changes and they take the time to ensure your needs are adequately addressed. Keith & Roberta Fujimoto 25812 Empresa Mission Viejo,CA. 92691

My family and I've been using Rob bills for over 20 years. Every time I went to shop my policy…read more It's always been better to stay with Rob. He does whatever he can to help out even when it's not benefiting him at times Rob is a great guy personally and does things the old-school way

We were having ongoing communication issues with our previous State Farm agent in San Diego, so we…read moredecided to switch to Tex, who is local to us. The difference has been night and day. Tex is extremely friendly, responsive, and easy to work with. On top of that, our auto rates actually went down this year, which was a great surprise. We are very happy with his agency and wish we had made the switch sooner.

I worked with Pamela Mathews on my home and auto insurances (quite a few of them) and I cannot…read moreexpress my gratitude for have her as an agent. She is very knowledgeable in the industry and she has constantly aided me in finding the right policies with the best coverages for my rental properties especially. She has become my go to for anything insurance related. Thank you Pamela.