Ever since transferring to this agency, my wife and I have had communication problems with them. Whenever we would email or call them, it would take them days to respond (in the off-chance they DID respond). When it came time for renewal of our policy, we naturally shopped around and found that this agency was charging us about 50% more than most other providers for the same coverage. When I contacted the agent to see if we could work on pricing, he curtly replied that the only way to do so would be to get lesser coverage.
Accordingly, my wife and I decided to switch to another provider and, upon informing the agent of our intention to switch and request that he cancel our auto-payments and let us know what all we would need to do, he dropped all contact with us. Like, seriously, I'm pretty sure he just fell off the face of the earth. The agency would no longer return our phone calls, wouldn't respond to our emails, and was uncontactable through the app. The only way I knew they were still in business was that we still got their stupid advertisement emails on an almost daily basis.
I eventually had to contact Allstate's corporate office (which took me about an hour to find a way to do, because they want you to work through your agent) in order to get everything taken care of.
DO NOT choose this agency. They are unprofessional and rude and really need to work on not getting butt hurt when you decide to switch companies due to their ridiculous prices. read more