I just renewed my insurance again with Dave Kelley's agency and it is due to his philosophy on client care and the people he employs. When changes on policies come through, they call you to discuss changes and how I can benefit from the changes. I initially had a phone appointment with James who discussed the changes coming for my auto policy and gave me clarification on how these policy changes would affect me. He was great in explaining. I then set up an in office appointment because I prefer to pay in person and get some information printed for my review. I met with Lynn who went over these changes and assisted me with understanding these changes again. Lynn spent time with me and I was very comfortable with my coverage. These things can be complicated and you want to know IF I need this in case of an accident, it's imperative to be covered! James and Lynn are SO knowledgeable and helpful. I couldn't have gotten such a clear understanding of benefits without them. I am completely happy with Dave's agency. They are always there for me and I greatly appreciate it! read more

I've been holding off writing this until my mom was able to write to Dave himself personally which I believe she has now done. My parents had Allstate home and auto for 38 years and were with Dave and his office specifically for I believe at least 10 of those years. Their home on 52nd and Cleveland was flooded due to once again the city's terrible job of water management and the basement walls caved in, scaring them as elders terribly. The house was a loss. My parents were so upset and shook that I took over the process of dealing with insurance and the City of Milwaukee. Of course I was told that they didn't have flood insurance but when I asked about sewer backup insurance I was told by an agent that my parents didn't have that either.....My mom said it was never offered and this is the first time she's heard of it. Never the less, the agent I spoke with told me that if he were to "get in the Allstate car and come out to the house, it was going to be denied as a claim and their insurance would GO UP!!!" Mind you, they never made a SINGLE CLAIM in those 38 years!! To add insult to injury they never received so much as a phone call, email, letter, ANYTHING from Dave himself personally to say sorry for their loss. Thanks for 38 years of premiums though, right? I suppose this review will be put on the "have to download the app" like the one other bad review while the good reviews are there for all to see. Of course Allstate and Dave have been dropped since. Be careful of these insurance people folks!! Sincerely, John Treuden Jr read more

First the agent Corrissa Kelley stayed late to set up our policy. Second the team helped when the old agencie Firehouse Insurance and provider Integrity Insurance failed to cancel the old policy. They helped again when the same idiots were trying charge me $153 for earned premium for my new vehicle which the failed to properly cover for seven months. Corrissa, Dawn, Craig and James are an excellent team. read more

Dave Kelley has been amazing to work with on all of our insurance needs for about a year now! He is extremely personable and can explain things to you in ways that you will understand. His entire staff does what they can to make sure your needs are well taken care of. I would definitely recommend Dave Kelley and Allstate Insurance! read more

We are long-time clients and have ALWAYS been very happy with David Kelley and ALLSTATE. However, now are considering other options. We filed a claim for my wife's wedding set, which is very important and emotional for us. Our understanding, confirmed by James at David's agency, was that if either piece of jewelry we paid extra for to have on "schedule" was lost/stolen/ damaged, etc., that the policy would cover for the amount of the appraisals we submitted " to the penny. James from this agency said those very words to my wife when she called to question a letter regarding "depreciation" and "resale value." Two days later, AFTER claims informs us that our $8000 wedding set is now only worth $5,600, James, an Agent at called back to APOLOGIZE. He told my wife he gave wrong information, and that he "just got schooled." What the hell? So we, the clients, who are supposed to TRUST the company, AGENT, get screwed? First off, WHY even request clients to submit an appraisal, if Claims is just going to send out to one of THEIR jewelers for an "appraisal," and they didn't even even have the ring in front of them...? Then, they come back with MUCH lower value? The Claims rep made remarked about "metals" and "market value", etc. That's RIDICULOUS!!, as the markets have been climbing to historical levels the past couple of years!! There is absolutely NO WAY a ring like ours would "depreciate" by almost $3,000! Now we've been told, IF we want the full value to be paid, WE have to go back to the jeweler we purchased from, and jump through hoops, to AGAIN get confirmation of the ring's value. Then,order to get the full payout value - then, THEY will decide if they'll pay the balance to us OR quite conveniently to them, THEY work with jewelers/vendors (like the first one they went to - providing LOW appraisal!!), and find a ring that will "be identical to your ring. You'll have your ring back." (Per James, agent at David Kelley's office). REALLY?? We were/are shocked when this "process" was explained to us. We were NEVER told that the additional rider claim process would be like this. NOT HAPPY CUSTOMERS & going to be sharing on social media so others understand to get ALL information from insurance agents!! Although, they could have one like JAMES, at David Kelley's office, who will tell you one thing (& be WRONG) which you rely on, and then you're screwed because THEY haven't been "schooled". read more

The savings I had switching to Allstate was wonderful but there is more to insurance than the cheapest price when finding the right company. My experience was awesome to say the least, I truly felt protected and at ease with the Kelley Agency. I was offered food and beverages upon arrival and even met Dave the agency owner who made me feel right at home with his professionalism and sense of humor. Corissa is the agent who worked on my policies, she was very informative and a pleasure to work with, she advised me on the proper coverage's that would fit best for me. I feel I truly am in "Good Hands" knowing i'm with honest agents who actually care about my well being opposed to just collecting a check each month. read more